About Your Local BMW Retailer

01204 900900

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

300 ratings and 96 comments received in the last 90 days.

16 September 2021

Craig Beaumont was excellent and provided great customer service.

13 September 2021

Was easy, smooth and I love my new car

11 September 2021

Previous purchases and good service makes us return to get the best deal

03 September 2021

Extremely satisfied with the service, just a small blip towards the end in relation to confirmed collection day.

30 August 2021

This was my first BMW and I thought the sales centre and the presentation of the car on pick up was great

15 August 2021

Good thorough service.

12 August 2021

Brilliant

11 August 2021

Looked after by all the staff who took their time to explain everything clearly.

02 August 2021

Norman was extremely helpful, he explained everything I needed to know when picking up my car. Picking up the car was a very special experience.

02 August 2021

The service from start to finish was brilliant. We were constantly kept updated after the orders which kept us excited and confident that we had made the right decision to purchase from BMW Bolton.

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25 July 2021

Very easy process

13 July 2021

We're always looked after and made to feel welcome. Never pressured but greatly assisted in making the right choices for us as a family.

12 July 2021

Good experience. We ordered a bike rack and Craig and someone from parts came out and showed us how to fit and use Nothing too much trouble

11 July 2021

As above, faultless

11 July 2021

My BMW was 2nd purchase and this branch was the first time we have used you. It was a much better service and queries dealt with straight away.

11 July 2021

Got what I required

11 July 2021

Staff offer excellent advice and are knowledgeable. They went out of their way to make the whole thing an experience.

05 July 2021

Extremely satisfied with the high standard of service

05 July 2021

Very good service all round.

29 June 2021

Made to feel very welcome in the showroom. As the Customer, I always felt my satisfaction was the priority.

29 June 2021

Very satisfied. I got the brand new car I wanted without having to wait for the car to be built.

27 June 2021

Stuart kept me updated throughout the process

12 September 2021

Well looked after and they put the customer first. I've highly recommended my friends and family

10 September 2021

Professional from all.

10 September 2021

The service was carried out on the time quoted.

07 September 2021

Not much feedback but I think they tried there best to solve the problems.

07 September 2021

Very professional, courteous and efficient.

07 September 2021

Efficient staff and knowledge

07 September 2021

Rachel was very helpful , kept me informed and even gave my daughter a cuddly toy Great service

07 September 2021

clearly advised the progress before sending to BMW

06 September 2021

Efficient, friendly service. Detailed reporting on work carried out

05 September 2021

waiting time is accurate and customer satisfaction is paramount to BMW. You always feel at ease whilst work is being done on your car.

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05 September 2021

On top of the quite difficult job that needed doing,my car received a free health check+video.

05 September 2021

Efficient minor service whilst I waited.

03 September 2021

Any problems are always given full attention by the staff and my visit was made very pleasant in particular my Andrew Roberts so a big thank to him in particular.

31 August 2021

The service I receibed was excellent

31 August 2021

Prompt

30 August 2021

Very friendly staff

29 August 2021

Good comms, speedy turnaround

29 August 2021

Efficient from drop off to collection. All aspects explained clearly and treated in a polite and friendly manner:

28 August 2021

good service and good communication from the service desk

28 August 2021

Kept to time

26 August 2021

EVERYTHING SORTED OUT AGAIN WITHOUT ANY FUSS

26 August 2021

I can fault Mohammed Shakur in the slightest. I was anxious about working from the centre but Mohammed reassured me of my options and ability to work from there. Mohammed throughly explained the service and 'why' it's important to maintain 10* servic

26 August 2021

We had all three cars serviced and MOT'd

24 August 2021

Always cordial, professional and helpful

22 August 2021

From technician to administration excellent working ethos.

21 August 2021

Kept me up to date

21 August 2021

Didn't have to wait long for my appointment, the week after calling. The lady that dealt with me was polite, helpful and did everything expected. My issue was sorted in the day and under warranty. No complaints with the service start to finish.

20 August 2021

High standard of workmanship and feedback on work completed.

19 August 2021

Despite the fairly large problem that needed investigation and evolved over time, was dealt with in reasonable time frame. Courtesy cars were a life saver. I have some disabilies and no local dealership. Also got to experience several other BMW cars

18 August 2021

Everything was done by the book and contact points in the car were completely disinfected before the car was returned to me. Plus friendly service staff

14 August 2021

The process was dealt with at Bolton by Andy in the service department and as usual he was extremely efficient and great to deal with.

12 August 2021

Very welcoming and professional.

12 August 2021

All fine

12 August 2021

Very professional approach

11 August 2021

Really satisfied was advised of the service plans available which helped when budgeting for future services

07 August 2021

First class operational environment, in a welcoming atmosphere.

06 August 2021

Service completed new tyres and diagnosis of noise fault corrected under warranty

05 August 2021

I only had to hand over my cars key and answer a few questions then was shown to the waiting area were hot cold drinks cakes are provided. When car was ready Sam came to find me and we went to the desk to pay collect key a very professional service.

03 August 2021

Anthony Friends actions restored my faith in Williams Bolton

02 August 2021

I received the service I expected . Staff were thoughtful organised and one particular staff mbr mohammedi in service in bolton was very calming and assuring and never made me feel that the delay. In getting answers from the tyre insurance I had take

02 August 2021

Experienced friendly staff. Extremely efficient.

28 July 2021

Very professional - good communication and service standards

27 July 2021

I was contacted by the service appointment team to remind me my car needed a service and an appointment was made at a convenient time. I attended at the agreed time and was dealt with accordingly by Mohammed who was well dressed and knowledgeable.

26 July 2021

I was seen by Mohammed ( not sure of his surname) but his service was excellent He had my contact number incorrect, so could not ring me with information asking about my brake pads. However he had remembered where I worked and tracked me down.

24 July 2021

Great service from start to finnish, Nothing was too much trouble

23 July 2021

STAFF WERE FRIENDLY AND EFFICIENT

22 July 2021

All work done in appointed time.

20 July 2021

Efficiently carried out. On time. Informed me about other work that would be needed

20 July 2021

Delivered vehicle to service department, received vehicle back on time. And all repairs and works completed on the same day.

19 July 2021

The service team are no nonsense and keep you informed every step of your vehicle repair

18 July 2021

Very efficient and polite

13 July 2021

Information given clearly & concisely. Succinct and completed ahead of schedule

12 July 2021

Prompt, efficient service at a fair price (when recognising that it is biannual). I went for the express service whilst I waited, and the work was completed in 90 minutes.

11 July 2021

Car ready in time scale advised.

11 July 2021

Even though there was a notice about not being able to clean the car they managed to do this which was great

06 July 2021

Friendly efficient staff

05 July 2021

Excellent customer service.

05 July 2021

Excellent service manager!

05 July 2021

Good communication

05 July 2021

Rachel In service dept very attentive and sorted what car needed for service with professionalism

05 July 2021

The service dept managed at short notice to fit my car in for it's mot. Although it failed Mohammed contacted me promptly, explained what parts were needed and the cost. All arranged and the car passed on second attempt.

04 July 2021

always first class service

04 July 2021

Was very well looked after by Rachel in service who made my experience on this occasion very satisfying. All the work that was needed got done and she also arranged a very nice replacement vehicle of me. Thanks Rachel

03 July 2021

I particularly liked the video clip of the safety check sent to my phone.

03 July 2021

Friendly welcoming staff, painless and stress free process.

02 July 2021

Friendly staff.

01 July 2021

They got the car in the shop within an hour and repaired it.

29 June 2021

Friendly knowledgeable service representative

29 June 2021

End of warranty check provided free of charge

28 June 2021

Cos they called me for something wrong before I knew my self

28 June 2021

Very good

26 June 2021

Efficient and professional

24 June 2021

Very helpful and obliging

23 June 2021

Professional service, car ready when promised.

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