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Service good, unexpected additional work and quite expensive. Nice waiting area and good facilities.
Could'nt have been better
Initially unhelpful. Once I had arranged for another garage to identify the problem and it proved to be a part that you had already replaced under safety recall twice, assistance from your service department was excellent.
Covered in above comments.
all as arranged
Always good to deal with William's 100% satisfaction
acceptable customer service , some dispute as weather BMW is responsible for tyre pressure problem on a tyre fitted by another Williams BMW dealer less then 12 months ago. BMW Bolton advised they tightened valve however tyre pressure issue remains
As above. In particular the response, service and overall attitude shown by Amy Dootson was first class and could not have been better.
Having Made an appointment for the afternoon to have a winter Check done, I was told I had missed my slot and should have been there for 9.00 am. I don't think I would get the time wrong by that much ?. To be fair they did manage to fit it in.
Service started on time, car available for collection at prearranged time, washed and vacuumed.
The staff are very helpful
Very good service
Great customer support but twice the price for a basic service of independents
Bought the car from there and the sales team always remember you even going back to service department. Well taken care of from the lady on the telephone to getting fed and watered while waiting for the job done
All work completed quickly and professionally
If costs were lower I would be completely satisfied.
The service team are so efficient and helpful nothing is any trouble
Professional yet & friendly & efficient service.
Quick and easy
Problem fixed and information about delay re parts good
The car had been recalled because of an ERM fault. I was told I'd have the car back that day. As it turned out Williams didn't have the specific part in stock & I had to wait until the following day. I wasn't happy with that
Took car for pre winter check. Was prepared to leave it but was advised I could wait for it to be done. On asking how long will it take, was told about an hour. Two hours later the car was ready. Car booth was not hoovered
Used them twice since I bought my new BMW excellent service both times
Can't fault this Dealership excellent all round in every aspect from sales to service superb. Julie the service liaison was especially professional and helpful Top Notch.
Car took a little longer than expected due to BMW Williams being unable to get Arval approval quickly. Considering the brakes were in question, not sr why this approval would ache taken so long.
Done exactly as on the tin
They had it all day for a minor service but returned it unwashed with tyre pressures needing recalabrating
All staff I dealt with were courteous and efficient
Friendly staff but when I took my car in for my running in service I mentioned that my car had not quite done the 1200 miles needed, I think I had done 1160 ish I had my service when I got home 10 miles away I noticed that my miles were at 1260?
I was booked in through Bmw warranty. They sorted me from start to finish added to the fact the staff were extremely helpful
Having booked a whilst you wait appointment, my car was returned to me serviced, cleaned and valeted in one hour 15 mins, the coffee was excellent too.
It was easy to book &price I paid was very slightly under the price quoted - a pleasant surprise. However car was in for day, brake fluid & MOT. Would prefer - to wait as it cost me £40 in taxis. Waiting area is excellent
Excellent service by Andy at service desk. Thank you
Couldn't ask for more, nothing is to much trouble, kept updated from start to finish! Always a brilliant job!
I was satisfied with the outcome.
Very helpful service reception staff
I feel that the car is in capable hands and that I can trust mechanic's comments and suggestions. Servicing costs are reasonable.
informed when vehicle was ready to pick up, car was valeted for free and exceptional customer service.
Simple oil service done on time and car cleaned too.
Service was good due to call back
All items done apart from 1, which was a misunderstanding.
Car is collected and delivered back again by a lovely driver, Ahmed, (who doesn't correct me when I get his name wrong) having been washed and vacuumed throughout.
Very difficult to get through to the Services department by phone. Rings out for long periods. Aside from this, great service
friendly ,efficient service
Friendly, thorough and I like the video
I felt that there was a distinct lack of communication on certain issues I had after I had actually paid the deposit. Communication prior to me signing on the dotted line was second to none. This disappointed me somewhat.
They are very helpful!
Extremely helpful with the issue I had
Why did it require me to ring another BMW dealership to ensure I got the best price for the service I required when I bought the car from yourselves?
Well trained friendly staff
totally incompetent. Car still not working correctly.
The service person who dealt with my car, was excellent. No complaint.The technician who dealt with the faults on my car seems to have fixed the faults ( early days yet ) no complaints there. The condition of my car on return to me was unacceptable.
Prompt service and very friendly and helpful staff
The service personnel were very considerate and understanding of my concerns about the new car. I was kept informed of what they were doing to resolve the matter and helped with transport while the car was back at the dealership
impressed that I was offered breakfast
Read above. Somebody should have recognised in one of the services that there is a fault around the front nearside wheel assembly.
No problems. Everything completed as arranged
Overall great, just slightly disappointed that I had to make three visits for a standard end of warranty service and a software upgrade. On the third visit I waited 2 hours only to discover my car hadn't moved from it's initial car park space!
Every member of staff, from the initial call to completion of the service were polite efficient and friendly. I would recommend Bolton BMW to anyone.
Very satisfied professional service fast service.
Customer service not as good as it used to be. Waiting for longer - both on booking in and collecting and price quite high....plus I've never had to have the price quoted 'rounded up' when I paid before!
Nicole at Williams Bolton ensured I had all the information needed, keeping me informed throughout the process. Friendly and supportive.
I was unable to use my car for a visit to Swindon & Devon so had to make other arrangements at short notice. Williams provided a full explanation & returned the labour costs for the work. How can a car be allowed to leave with a loose wheel?
Always excellent, very friendly staff, trained to perfection, good efficient service. Williams Bolton go the extra mile.
promised call back in the afternoon did not happen till mid morning the next day, could not resolve the situation, promised a call on monday morning which was the next working day, this happened at 4-45 in the afternoon, after this all went well
I've used Williams Bolton for 12 years without any issues. My new BMW 530e (supplied by my employer via a different dealer) has recently been into Williams due to an iDrive fault.
The person who took my details on arrival was excellent & explained the process for the day. But as always at Bolton, the car is dropped off early but no updates or opportunity to collect the car until the staff are ready to organise end of day.
I have currently been having problems with a vehicle bought at another main dealer. Williams Bolton have been very accommodating & most considerate. Yes the car is under warranty but the service here is of the highest quality I have ever experienced.
Pleasant experience with no hassle
Car picked up from home and kept informed of problems efficiently.
The product recall was very recent, though when I looked on the internet this went back one year. The work was completed and so no issues on that fornt, hence fairly satisfied.
Always helpful service
They dealt with a warranty defect (replacement turbo) in an efficient manner
Upon driving the vehicle off after service, the tyre pressure monitor was on, surely this should have been checked when the vehicle was serviced and reset etc. Not good when I had just paid a considerable amount of money for service.
The staff where not easy to deal with. Also when I asked to see the sales person who sold me the car this didn't happen with excuses given.
Clear and friendly staff
The repair was quickly completed and I was able to collect my car in advance of the expected time completion of the work. You cannot beat that!!
Always 100% satisfied with every aspect of the service experience.
Car usually cleaned in and out. Wasn't done this time
Car not valeted as normal (this maybe due to type of service?)
I wasn't sent the video of the visual inspection until the day after my service. I had to prove that I was owed a credit of £200 - luckily I still had Williams' email on my phone otherwise your representative wouldn't have believed me.
Competent responsive helpful service, mindful of my poor quality experience with the product.
Anthony Friend displayed a lot of empathy and made every effort to resolve the paintwork and suspension noise issues. This contrasted markedly with the attitude of the Used Car Manager who was dismissive and uninterested in resolving our problems.
Think the staff were over stretched and doing their best. The only reason I've scored high was how well Nicole dealt with a dad situation.
Again staff friendly and helpful
Extremely not happy with one issue the last time it came in.
I've bought three cars from williams over a number of years .Grant was the salesman in each case and I would happily recommend him to my friends if they were looking to buy .he's always kept in touch with me regularly.
Everyone in the team is very helpful and nothing's too much trouble
First class service from Russell from beginning to end and the car was prepared to a excellent standard. I was very impressed at the level of information provided during the build delivery process via both email and directly from Russell.
Everything went as planned perfection
The car is perfect and arrived early.
Williams Bolton and salesman Grant Orgill look after their clients in a friendly, efficient and caring manner.
All staff very professional , kept me informed and the handover was very informative
Grant gave first class customer service.
It was a pleasure to be looked after by Grant Orgill, because he is so polite, attentive to the customers needs and a genuinely really nice person.
Delivered ahead of schedule and looked great
Went the extra mile very please
Stuart was very good, he attended to everything i needed
i always use this one
Checked details of build requirements before sending processing order to manufacturer. Up to date information about car manufacture process.
Grant was very helpful during the purchase phase and on delivery. Jake was very helpful with the few questions I had post delivery
Completely satisfied, it was a great experience seeing our new car on the podium and the flowers we received are lovely.
See question 1
Craig the salesman went the extra mile I never felt under any pressure and he went out of his way to make sure the car I purchased was suitable for what I needed.He was also very helpful and patient when handing over car.