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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I got the recall letter in June, booked for September, even though there was a slight delay in the repair, I was kept up to date through the process

Service

Tom should be credited for excellent customer service, keeping me informed of the status of the repair work. He stepped in and arranged a hire car once there was a delay to the work. Upon return the car now has a different problem that needs work....

Service

The service was great, however the team forgot to update my maps during the allotted time

Service

Just superb.

Service

See above and lack of organisation

Service

I took My car in for service at 8.15 am and it took half an hour before I left due to explaining what was wrong etc Felt staff was a little inexperienced In the end my car wasn't washed or cleaned and I picked it up at 5.40 I also paid over £420 ??

Service

Craig gave excellent service

Service

Other work was required to vehicle but not approved by Zenith

Service

Had a problem with enterprise the car hire company which Amy and Andy assisted with. Good service

Service

I have dealt with William's since they opened in Bolton and have always been very happy with all aspects from purchase of vehicles to servicing to their hospitality and professionalism.

Service

Just did the job in hand with minimum fuss. Great job. Ok now for a couple of years

Service

Service completed on time and at estimate provided.

Service

I was asked if I wanted to book the car in for it's MOT. I said I was arranging it locally as I live some distance away. I just wish I had been told that warning signs would be displayed. I am now stuck with these signs as they have recently appeared

Service

I have every confidence my car had been well serviced. I collected it on time and the valeting was of a very high standard.

Service

Took the waiting option and in a couple of hours, the car was ready. Waiting area is superb.

Service

Williams at Bolton have an outstanding team and always find them to be very helpful

Service

All work carried out as required in time frame agreed

Service

The courtesy car was handed to me with very little fuel (28 miles range),I had to drive straight to a petrol station to fill up before my journey. also slightly disappointed my car was not washed, interior not vacuumed when handed back to me.

Service

My car was just out of warranty & a key part failed on my tailgate, causing a problem with the hinges. I was provided a courtesy car , BMW have paid to remedy all faults. Amy the service manager deserves special mention for her excellent service.

Service

Friendly and helpful staff. Sorted an issue out (no ones fault) quickly and efficiently. Delivered exactly to stated time frame. Very happy thank you.

Service

Rsolved problems, changed tyres as well and got the car valeted. Very nice As it took longer than expected, they delivered my car at home.

Service

Efficiency and workmanship.

Service

The experience was second to none, with great attention to the customer outstanding.

Service

everything went smoothly and I was kept informed of progress with the service on my car

Service

Valet not perfect

Service

Had no issues

Service

The staff were extremely helpfull and polite.

Service

For the second successive occasion, there was no time to wash the car before hand over.

Service

Everything was spot on part from the wrong part was orders for my car

Service

I was kept informed of the work my car needed and the time frame, also there were no problems with having a courtesy car in the meantime.

Service

problems booking car in, told I had to leave it 2 days received call late first day needed a new tyre car kept overnight. Rang day 2 but no call back. Told car ready at 4:30 washing facilities broken, valet didn't include boot. Got car at 5:45

Service

Terry was really professional. I was kept up to date throughout by the team.

Service

The service no longer matches the price

Service

Best dealership in my experience

Service

my dealer was a previously bowlers of preston i have never had as much dissatisfacton with any service dept from 11 manafacturers as bowkers after a change of delaers to willams in a emergency they are first class every member of staff and service

Service

Purchased vehicle elsewhere due to more competitive quote.

Service

When I contacted the service dept regarding the fault I was told to wait 13 days before I could get in. I was not happy about this because I had only just had the car serviced 7 days before so I spoke to the sales manager and she booked me in next da

Service

Generally good service, but the final warranty inspection seems to miss a rear light cluster with condensation in it and front desk staff seemed uncertain about how soon a car should be booked in for MOT and maintain the longest anniversary.

Service

Polite information beforehand and full, detailed explanation on completion.

Service

Good service and no hassle .

Service

Very efficient kept me in informed at all times

Service

Expensive and car wasn't fully cleaned, hatch back hadn't been vacuumed

Service

Great service and after care service.

Service

Easy to book (only an MOT) and as per comments above.

Service

First class service.

Service

Very Helpful

Service

Staff keep in touch, car ready for return as stated, call day before service to check on time and if everything is ok.

Service

Helpful and informative

Service

Quick, efficient and a very clean car ready for my collection

Service

Was originally told at 09:30hrs that my car would be ready at 14:00hrs. Car was ready at 11:50hrs

Service

Service promptly done car was cleaned although interior was not really clean thoroughly

Service

From the receptionist who handled my initial phone call, to the young man at the Service counter the day I brought my car in for repair. Their attention to detail and first class customer service is a credit to them and Williams Bolton.

Service

The service was fine but the cleaning of the car was very poor.

Service

No complaints

Service

as above - still waiting for quote to extend service package and warranty cover - the drive train fault has occurred again and is booked in BMW Williams again 17th August.

Service

Staff very helpful first class

Service

had a waiting appointment for 90 minutes at 1pm and my car was ready at 2.59pm!! Also not as beautifully clean as Williams used to do it. Was offered complimentary clean but got just that! a clean and not an inside hoover.

Service

Apart from the lady who I dealt with the whole experience has just been a nightmare.

Service

Good service at a fair price.

Service

I given this answer based on the service I got.

Service

Excellent job by all involved

Service

The service l received on the day was excellent but l wasn't impressed with the time it took to get my car booked in to have the work done on the car approx 6 weeks

Service

The service personnel were friendly and professional. I have had to rebook the car in to deal with an amber warning light which I would have preferred to be dealt with at the service visit.

Service

A six and a half week wait for the 'earliest available' courtesy car is an utter joke for a premium car retailer.

Service

Pleasant experience

Service

The reception staff didn't seem to know which service i needed. Had to speak to Manager who was very helpful

Service

From the minute you enter the dealership the staff can't do enough for you

Service

U r a star

Service

Great service once actually acknowledged

Service

Service was booked easily, got timely reminders and ph calls on day re when to pick up.

Service

Nice clean, customer waiting area. I had a coffee & watched TV while my car was serviced.

Service

Friendly staff relaxed atmosphere

Service

Very helpful and efficient staff.

Service

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Service

I was told to wait an hour before collecting my car after a service whilst it was in the wash que. When I arrived I was told my car had just been brought round and given the keys after paying the bill.The car had never been washed? Not the first time

Service

See above

Service

As above

Service

Like I said only Amy the manager from Bolton helped and showed that she cares. My car fault was never found. Have to wait weeks to get booked in. Paying for car can't even drive everyday. Shocking

Service

all done according to requirements

Service

Genuinely good deal and sincere aftersales service

Service

As above

Service

Completely happy with the experience.

Service

Very professional, no waiting, all sorted really quickly

Service

I had to Mather the service team to get my car back

Service

Had to wait six weeks for a service appointment with a courtesy car Which, for a main dealer is unacceptable. Also having to book the car in for a full day just for someone to look at a sticking cover ( not to try and repair) is also unreasonable

Service

Service experience was good. Unfortunately not impressed with the valet standard of the car when collected. Some areas not washed such as the roof and the inside had not been vacuumed. Clearly not inspected I expect more of Williams with this regard,

Service

High quality of attention from the salesman as always.

Sales

Good communication and service

Sales

The car was everything I wanted and the saleman was great.

Sales

The overall experience was excellent. I dealt with Craig Beumount and he was excellent and very helpful in finding me the vehicle I wanted.

Sales

I felt that all my requirements were met and Mark managed to find me a new car with everything that I wanted on the car, I feel that I didn't need to compromise on anything, I loved the flowers and Mark gave me two umbrellas for myself and hubby.

Sales

All the staff at Williams Bolton really nice people You can tell they enjoy their job

Sales

Good car and the offer was very good value. Good handover.

Sales

Really smooth process, did everything over the phone.

Sales

Excellent service as always

Sales

Thought Grant was very supportive throughout the process, kept in touch and remained professional before and after the sale. Would definitely seek out Grant for any future sales