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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Treated with respect

Service

I have been using Williams bolton since 2014 & had no problems with the service

Service

Can't fault it.

Service

Prompt response to my needs.

Service

Service completed to time. Professional and friendly staff

Service

Dealt with professionally by the staff

Service

completely satisfied, never had a problem.

Service

They did everything they said they would and on time.

Service

They are happy to fit you in when convenient at a time that suits

Service

Booked in by Andrew, who I had not previously met. Very helpful. Was booked in for a service and MOT. Only 2500 miles done in last twelve months due to Covid and it was decided service not required on this occasion. MOT completed. Excellent

Service

Excellent service

Service

Excellent service from front desk to engineers. The video of the car is very good and informative.

Service

Staff were polite, friendly and super efficient

Service

Well looked after and they put the customer first. I've highly recommended my friends and family

Service

The service was carried out on the time quoted.

Service

Professional from all.

Service

Rachel was very helpful , kept me informed and even gave my daughter a cuddly toy Great service

Service

Very professional, courteous and efficient.

Service

clearly advised the progress before sending to BMW

Service

Efficient staff and knowledge

Service

Not much feedback but I think they tried there best to solve the problems.

Service

Efficient, friendly service. Detailed reporting on work carried out

Service

waiting time is accurate and customer satisfaction is paramount to BMW. You always feel at ease whilst work is being done on your car.

Service

Efficient minor service whilst I waited.

Service

On top of the quite difficult job that needed doing,my car received a free health check+video.

Service

Any problems are always given full attention by the staff and my visit was made very pleasant in particular my Andrew Roberts so a big thank to him in particular.

Service

Prompt

Service

The service I receibed was excellent

Service

Very friendly staff

Service

Good comms, speedy turnaround

Service

Efficient from drop off to collection. All aspects explained clearly and treated in a polite and friendly manner:

Service

good service and good communication from the service desk

Service

Kept to time

Service

I can fault Mohammed Shakur in the slightest. I was anxious about working from the centre but Mohammed reassured me of my options and ability to work from there. Mohammed throughly explained the service and 'why' it's important to maintain 10* servic

Service

We had all three cars serviced and MOT'd

Service

EVERYTHING SORTED OUT AGAIN WITHOUT ANY FUSS

Service

Always cordial, professional and helpful

Service

From technician to administration excellent working ethos.

Service

Didn't have to wait long for my appointment, the week after calling. The lady that dealt with me was polite, helpful and did everything expected. My issue was sorted in the day and under warranty. No complaints with the service start to finish.

Service

Kept me up to date

Service

High standard of workmanship and feedback on work completed.

Service

Despite the fairly large problem that needed investigation and evolved over time, was dealt with in reasonable time frame. Courtesy cars were a life saver. I have some disabilies and no local dealership. Also got to experience several other BMW cars

Service

Everything was done by the book and contact points in the car were completely disinfected before the car was returned to me. Plus friendly service staff

Service

The process was dealt with at Bolton by Andy in the service department and as usual he was extremely efficient and great to deal with.

Service

Very professional approach

Service

All fine

Service

Very welcoming and professional.

Service

Really satisfied was advised of the service plans available which helped when budgeting for future services

Service

First class operational environment, in a welcoming atmosphere.

Service

Service completed new tyres and diagnosis of noise fault corrected under warranty

Service

I only had to hand over my cars key and answer a few questions then was shown to the waiting area were hot cold drinks cakes are provided. When car was ready Sam came to find me and we went to the desk to pay collect key a very professional service.

Service

Anthony Friends actions restored my faith in Williams Bolton

Service

Experienced friendly staff. Extremely efficient.

Service

I received the service I expected . Staff were thoughtful organised and one particular staff mbr mohammedi in service in bolton was very calming and assuring and never made me feel that the delay. In getting answers from the tyre insurance I had take

Service

Very professional - good communication and service standards

Service

I was contacted by the service appointment team to remind me my car needed a service and an appointment was made at a convenient time. I attended at the agreed time and was dealt with accordingly by Mohammed who was well dressed and knowledgeable.

Service

I was seen by Mohammed ( not sure of his surname) but his service was excellent He had my contact number incorrect, so could not ring me with information asking about my brake pads. However he had remembered where I worked and tracked me down.

Service

Great service from start to finnish, Nothing was too much trouble

Service

STAFF WERE FRIENDLY AND EFFICIENT

Service

All work done in appointed time.

Service

Efficiently carried out. On time. Informed me about other work that would be needed

Service

Delivered vehicle to service department, received vehicle back on time. And all repairs and works completed on the same day.

Service

The service team are no nonsense and keep you informed every step of your vehicle repair

Service

I dealt with Sean Mercer from start to finish and what a valuable member of staff to have in your team/department. Sean went above and beyond to give me a excellent and first class experience with BMW.

Sales

Everything perfect

Sales

Kept informed of progress all the way from order to delivery

Sales

The sales rep, Craig Beaumont was extremely helpful and friendly and did not come across as pushy. Answered all my queries and was very knowledgeable about the car I wanted to purchase even though I had done my own research. Would highly recommend

Sales

Wonderful, Norman was exceptional.

Sales

The staff at Williams , as always were knowledgeable, professional and friendly. Craig in particular was very helpful and made everything as smooth as possible.

Sales

Craig explained everything and understood my needs

Sales

Craig Beaumont was excellent and provided great customer service.

Sales

Was easy, smooth and I love my new car

Sales

Previous purchases and good service makes us return to get the best deal

Sales

Extremely satisfied with the service, just a small blip towards the end in relation to confirmed collection day.

Sales

This was my first BMW and I thought the sales centre and the presentation of the car on pick up was great

Sales

Good thorough service.

Sales

Brilliant

Sales

Looked after by all the staff who took their time to explain everything clearly.

Sales

Norman was extremely helpful, he explained everything I needed to know when picking up my car. Picking up the car was a very special experience.

Sales

The service from start to finish was brilliant. We were constantly kept updated after the orders which kept us excited and confident that we had made the right decision to purchase from BMW Bolton.

Sales

Very easy process