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again great service as usual
On collection of my new car, Craig took the time to set my car up and the new app and exalting everything to me (well as well as all the not so fun paperwork!). With a brand new car that is a new model everything is different so this was nice.
Efficient and quick book in for service. Convenient time for drop off. Unanticipated complication arose which was explained to me and a courtesy car was made available as my car needed to be kept in overnight.
Great helpful friendly staff
As per above
Work was carried out quickly and I was kept aware of what was happening
Shiraz Hassan made the purchase flawless
On time Pleasant Covid safety adhered too Cleanliness first class professional Actually recommend to two people one as taken out lease there already
Excellent experience the service advisor kept me updated with progress of the work carried out and any questions i had were followed up and answered.
Communication lines maintained. Voice of customer taken into consideration.
Excellent, whilst meeting customer expectations, the service advisors I dealt with were first class.
From booking-in right through to collection, the Williams service was exceptional. Covid arrangements were clearly explained in advance and were followed at all times. Reception staff were very helpful as usual .
Total efficiency both booking the car in and the carrying out of the MOT.
service as expected
I had an appointment for service and left car in then I got a call saying the car was ready to collect. Then arrived and the service area had closed and locked my keys away and BMW garage does not close till 4pm I arrived at service just after 1pm
Alice was friendly and professional in dealing with me when I dropped my car off. She kindly priced up a service plan for me and emailed and phoned me when she said she would.
The work was carried out quickly and efficiently. Reception staff were very helpful.
did everything required and kept me up to date.
Good service and dealt with efficiently by service reception
Drop off and collection seamless
Faultless process. Made to feel valued.
has never been any problems
Treated very well from start to finish
Firs.t class service
Informed of costs and actions during the service
By the end of all the events related I am completely satisfied thanks to Amy
Very satisfied. They weren't bothered that I was half an hour late because of the traffic. Excellent waiting area whilst car Elias being serviced.
Excellent customer services Andy who was looking after things for us was exceptional kept to his word in keeping us up to date with what was happening didn't let us down in anyway at all Andy was very friendly courteous helpful professional top marks
Excellent service, good Covid secure measures in place couldn't fault it.
Excellent customer service.
Pleasant, professional staff and attention to detail from Anthony Friend.
Booked MOT and Service and dealt with on time and no hassle.
Everything done well and good information throughout
Everything was done correctly and socially distancing in place
From organising to completion it was all brilliant!
Alice was lovely and they did everything I asked for and very helpful
Very quick service and very friendly helpful staff
Nothing is too much trouble and I have always been made very welcome. The service staff in particular feel almost like friends.
Everything always done professionally
They did what was required
Efficient booking in on the day of my visit. Complimentary taxi home. Work completed in good time under warranty. Social distancing and other measures to address corona virus were comprehensive and clear. Excellent customer service overall.
I got an email reminder to tell me the service was due which was good. We didn't want a courtesy car but we was told the time to come back and everything was on time.
Friendly and professional service from the Service team at Williams Bolton. Work was done while I waited and didn't take too long. Would definitely recommend to friends and family.
Friendly efficient staff, made to feel welcome without staff being overbearing
Easy to book & was ready for collection on time
As a key worker BMW prioritised my needs to enable me to service my car with minimal disruption to my routine.
5 star service
Very satisfied. Amy Dootson was very helpful and very professional.
Very simple - Superb service
Quick and efficient service even in Covid times
Everything completed to satisfaction
Top service from the all team again
In addition to the service being completed on time the service area completed an MOT plus 2 new front tyres calling me on the phone to advise my car was ready to collect plus a short video of the MOT.
Well organised, completed on time, helpful staff.
I was kept informed of the service engineers progress, had a comfortable place to wait and was offered refreshments.
The experience was positive
Was a welcoming enjoyable experience
Sales person Stuart and business manager
Great job and excellent staff
Great deal...nice people.
Considering the difficulties of Covid 19, I was treated well throughout.
Because Craig made it feel special
I still felt as though I was receiving that new car experience even though restrictions on movement and interactions are in place
Dealt with customer satisfaction and pleasant staff