Loading...

ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Information given clearly & concisely. Succinct and completed ahead of schedule

Service

Prompt, efficient service at a fair price (when recognising that it is biannual). I went for the express service whilst I waited, and the work was completed in 90 minutes.

Service

Even though there was a notice about not being able to clean the car they managed to do this which was great

Service

Car ready in time scale advised.

Service

Friendly efficient staff

Service

Excellent customer service.

Service

Good communication

Service

The service dept managed at short notice to fit my car in for it's mot. Although it failed Mohammed contacted me promptly, explained what parts were needed and the cost. All arranged and the car passed on second attempt.

Service

Rachel In service dept very attentive and sorted what car needed for service with professionalism

Service

Excellent service manager!

Service

Was very well looked after by Rachel in service who made my experience on this occasion very satisfying. All the work that was needed got done and she also arranged a very nice replacement vehicle of me. Thanks Rachel

Service

always first class service

Service

I particularly liked the video clip of the safety check sent to my phone.

Service

Friendly welcoming staff, painless and stress free process.

Service

Friendly staff.

Service

They got the car in the shop within an hour and repaired it.

Service

Friendly knowledgeable service representative

Service

End of warranty check provided free of charge

Service

Very good

Service

Cos they called me for something wrong before I knew my self

Service

Efficient and professional

Service

Very helpful and obliging

Service

Professional service, car ready when promised.

Service

Problem with my car was sorted on the same day.

Service

Very good service all round. Nichole dealt with me very professionally whilst checking my car in a sorted my loan vehicle.

Service

fast booking and service was good.

Service

Feel confident

Service

My car was in for a factory recall. During my appointment time, I waited in a lounge/cafe/business communication centre with WiFi. The appointment was dealt with quickly and efficiently and I received a diagnostic checklist of my car.

Service

as I have stated above I'm very happy and satisfied thanks to Rachel always very helpful and pleasant good work bmw

Service

I could not fault the experience.

Service

Everything went as it should do , that simple really.

Service

I was given immediate attention when my car was rendered inoperable due to an electrical storm.

Service

Great team from front of garage to back

Service

The service was perfect , theteam are efficient and on top of everything, the showroom is immaculately presented and always clean and in order. Even the toilets are well kept.

Service

Quick , excellent courtesy car , impressed with the " health check "

Service

BMW are professional with their all their services from engineers to receptionist

Service

Car cleaned service done on time

Service

All went well

Service

Job sorted with no problems

Service

I changed the date of the service due to a work issue but the BMW team accommodated this without a problem. There was also an issue with the display unit but this was sorted under warranty without fuss and I was kept informed all the time

Service

Friendly staff and excellent service

Service

Professional, efficient and simply very pleasant to deal with . Very nice curtesy vehicle supplied when usually they are nothing great . Car was serviced very quickly and cleaned which was a pleasant surprise

Service

Everything fixed

Service

because i was completely satisfied !

Service

Service was good and the service team polite and easy to deal with. The seat, wheel and gearstick coverings we're left in the car though so I had to request there removal.

Service

Job completed on time whilst I waited, staff were informative

Service

I was able to wait whilst my car was serviced and everyone was very kind.

Service

Excellent all round professional people. Very pleased.

Service

Excellent customer service, professional and friendly

Service

No issues

Service

Very easy, worry free

Service

Car ready same morning and returned washed and vacuumed and friendly staff

Service

I booked my service online and was given an arrival time slot. No hanging around, details and key taken and I was on my way.

Service

The service was conducted very efficiently and the service staff were very helpful.

Service

Because they were brilliant from beginning to end nothing to much trouble also cleaned and valet car that finished a good day for me.

Service

The experience was pleasant helpful and efficient.

Service

The service department arranged a convenient date for the car service and contacted us the day before to check everything was well. On arrival the staff were courteous and professional.

Service

The service desk are very knowledgeable and make booking in and picking up easy. A courtesy car was provided which was fantastic to drive and convenient.

Service

Dealt with in a completely curteous,helpfull and professional way

Service

Because of Covid you said it was difficult to wash my car after the service but when I picked it up it had been done Thanks!

Service

Everything went fine and car was ready on time

Service

Work was completed quickly and staff were all friendly and professional

Service

Alice was very helpful - and after the service the cars performance has been very good

Service

Just a nice experience on the whole.

Service

since I purchased my bmw from you I have always had excellent service for my vehicle and from your staff. the service has been the best I have received from any previous vehicle purchase.

Service

Completely satisfied because everything ran smoothly.

Service

Got nothing to complain about whenever a service or work is carried out. Work is always guaranteed.

Service

I scheduled an MOT. It failed on tyre tread and I was given the option of having this replaced. Because the other tyre had low tread, I was offered the choice of replacing it too, which it was. The car was also cleaned. All in one go. Great service!

Service

Friendly staff. Covid protocols were being followed. My car was ready on time and I was able to wait there for it. I was kept informed about my car.

Service

Excellent service and communication

Service

I was pleased from start to finish and also that my car had been valated.

Service

The car was running fine & felt good before the service & work carried out . But felt even better when we got it back.

Service

Despite some slight setbacks, a delinquent part and slight time delay, Williams Bolton kept me abreast of all matters in a timely and professional manner, especially Thomas who was my kep contact point throughout my experience. Well done to the team.

Service

Great service

Service

Faultless service

Service

thomas the engineer / manager kept me posted all the way and gave a quick an dprofessional service

Service

We're always looked after and made to feel welcome. Never pressured but greatly assisted in making the right choices for us as a family.

Sales

Good experience. We ordered a bike rack and Craig and someone from parts came out and showed us how to fit and use Nothing too much trouble

Sales

My BMW was 2nd purchase and this branch was the first time we have used you. It was a much better service and queries dealt with straight away.

Sales

As above, faultless

Sales

Got what I required

Sales

Staff offer excellent advice and are knowledgeable. They went out of their way to make the whole thing an experience.

Sales

Extremely satisfied with the high standard of service

Sales

Very good service all round.

Sales

Very satisfied. I got the brand new car I wanted without having to wait for the car to be built.

Sales

Made to feel very welcome in the showroom. As the Customer, I always felt my satisfaction was the priority.

Sales

Stuart kept me updated throughout the process

Sales

Williams Bolton were Brilliant they even delivered the car for my birthday how does it get any better than that

Sales

The service was perfect. I need say no more!

Sales

Everyone looked after us perfectly especially Adrian Flood who was very attentive to our visit and needs

Sales

Very satisfied date of delivery was spot on salesman was very helpful wasn't too pushy like some other car dealers.

Sales

As stated above every aspect of our car purchase has been a very pleasurable experience with all the staff especially Grant being extremely helpful

Sales

Again, fantastic liaison with Craig.

Sales

Everything done online and wasn't at all complicated.

Sales

Very good service

Sales

It was 5* treatment considering the current situation

Sales

Professional and friendly service throughout

Sales

I received amazing service from Williams BMW as always. Would highly recommend to family and friends

Sales

We can only comment on the one visit we made to collect the car which went very smoothly... all the team members at Williams were welcoming and friendly and very aware of the COVID requirements.

Sales

Have been dealing with the same sales person for over 10 years

Sales

Very helpful, initial contact was by phone, to discuss a stock vehicle, that I found via BMW website and to then go forward and complete the sale process.