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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was running fine & felt good before the service & work carried out . But felt even better when we got it back.

Service

Despite some slight setbacks, a delinquent part and slight time delay, Williams Bolton kept me abreast of all matters in a timely and professional manner, especially Thomas who was my kep contact point throughout my experience. Well done to the team.

Service

Faultless service

Service

Great service

Service

thomas the engineer / manager kept me posted all the way and gave a quick an dprofessional service

Service

Polite, friendly staff. Car came back spotless.

Service

We was told what will be done to my car workmanship wise at the beginning of the inspection and alway to picking the car up was explained in details what had been done aswell as what needs to happen when I received the car from yourselves.

Service

Very satisfied

Service

Because it was simple and no hidden costs.

Service

prompt and efficient service from a friendly advisor

Service

Courteous and vehicle services on time with no issues

Service

As expectation

Service

Very quick and efficient. Thomas from Bolton Williams was very helpful

Service

No problems

Service

Good service,friendly staff and a new shape M4 to look at while waiting??

Service

Professional friendly helpful service

Service

Again. No hassle, even with the current epidemic.

Service

Contacted me to remind me of service. Drop off was quick and car ready for pick up before requested time

Service

Job done great service

Service

Great communication

Service

Processed my issues from start to finish

Service

Good service, polite and thorough.

Service

Nichole bell was very helpful and pleasant

Service

Prompt efficient

Service

Everything was very good, except that I received a video report which was almost impossible to understand as the audio quality was unfortunately very poor

Service

Problems solved quickly with no hassle.

Service

Nicole was very professional , polite and answered all my questions that I had. Very good

Service

A++++

Service

Very , on time one to one service no delay.

Service

Did everything they should.

Service

Always a pleasure visiting the Bolton dealership, very friendly staff. I live in Salford but I still drive all the way to Bolton to get my car serviced. Thomas Gosling the service rep was very helpful.

Service

It all went promptly and well, so I am very satisfied

Service

Once at Williams my car was quickly booked in and arrangement made for a hire car. Over the next few days Angela kept me informed regarding the progress with repairs and then arrangements to collect my car.Again a professional and friendly experience

Service

Service from reception through to collection of vehicle all good.

Service

Been using BMW Williams for 6 years now never had a problem.

Service

Everything ran smoothly, good communication.

Service

Could not fault your service department nichole was very helpful

Service

Everything happened as expected.

Service

Communication about every step of the process was clear.

Service

Dealt with quickly and courteously.

Service

I was given a friendly service and was kept updated with the service work and collection time. And a courtesy car was provided.

Service

The work carried out on my vehicle was excellent and staff very informative, especially at BMW Williams where I was assited by a member of staff called Nicole, she was amazing and very helpful.

Service

Was very good did a great job thanks

Service

Very friendly and informative staff

Service

Quick service and well looked after. Was given the option to wait until they had serviced the car. Staff really welcoming.

Service

Staff looked after me and offered me a private office when they noticed I was in an online meeting for privacy.

Service

Excellent efficiency and customer assistance from the service representative Andy.

Service

everything done to plan

Service

Good service

Service

I am very very completed satisfied because i was expecting the service to last for 4hours but believed me it took just 1hours and few minutes.

Service

Very satisfied always promptly notified, the communication is excellent.

Service

Clear and friendly throughout the whole process.

Service

I was offered a very competitive service plan to cover the car until the end of the warranty period which has given me complete piece of mind. A big thank you to Tom at Williams Bolton for his help and assistance in guiding me through the details.

Service

The experience was well organised

Service

Professional and courteous service from start to finish.

Service

Charger swapped over with no issues

Service

Every part of the service was completed well from dropping the car off to picking it up and updates throughout the day.

Service

They were very good

Service

Excellent service from booking in through to collection after service.

Service

An amazing service!

Service

It was a simple and easy process and I came out smile with my service package I purchased .

Service

All on time and great staff

Service

A good job was carried out by an informative and courteous Thomas Gosling.

Service

Everything was completed to a high standard.

Service

The service team are very professional. My requirements were all taken care of and I was fully informed with progress.

Service

Very satisfied

Service

Great job overall

Service

Everything explained and promptly completed.

Service

Great service

Service

Because u are simple the best

Service

Great job repairing some corrosion

Service

BMW Bolton were great

Service

Brilliant communication friendly and informative staff

Service

"While you wait" service was quick, thorough and vehicle handed back to me clean and tidy. All staff were professional and friendly and Covid precautions in place.

Service

The whole process was well explained giving an easy and stress free experience.

Service

Angela was a pleasure to deal with!

Service

Completely satisfied with the whole experience.

Service

The advisor was very helpful and gave phenomenal service. Many thanks

Service

Anthony and Andy are brilliant kept me up to date with what was happening and what was wrong with my car, I was given a really nice courtesy car which I was so happy with I wanted to buy one ??

Service

Your service staff were efficient and polite and friendly, both Angela and Alice were a pleasure to speak with.

Service

When I eventually got directed to the right place (where I had originally gone) it was sorted

Service

My car was seen to and repaired before I expected and they also managed to squeeze in the mot! Thanks to Andrew and workshop. This is by far the best experience I have had and just what I expect from BMW

Service

Helpful staff and all work carried out correctly.

Service

Organised, professional

Service

The Service staff are always very helpful and make you feel at ease

Service

Easy booking process, reasonably priced and a really pleasant, smooth experience.

Service

Excellent service from start to finish

Service

No issues to mention

Service

Prompt and no issues

Service

Knowledgeable and professional contact.

Service

Excellent Service

Service

Great service from BMW. Polite, helpful and friendly staff.

Service

First class customer service

Service

As above with addition to an emailed video survey with recommendations for work that will be required in the near future.

Service

Good communication on recall programme

Service

Absolutely faultless.

Service

The car diagnostic test they done put me at ease, plus the fitting of the battery came at the right price this time.

Service

Again no problems, and Nicole was very polite and helpful.

Service

Very efficient

Service

Sorted my car no fuss at all and sorted hire car straight away

Service

The service was very good.

Service

I have dealt with Williams Bolton for many years and they always provide first class service

Service

Always very helpful

Service

As above

Service

Fantastic customer care from Angela Walker, including providing a brand new BMW as a courtesy car! Very impressed. Many thanks.

Service

The fault was repaired under warranty and your service agent, Nicole, was very helpful. Nicole kept in touch via texts/phone calls regarding the progress of the work to be carried out to advise on the delay regarding spare parts.

Service

I was kept informed of progress and the turnaround time was very quick.

Service

I had my receipt taken off me and had to ask for a copy of it

Service

Williams Bolton has proved that a main dealership can provide a great experience. The included 2 years service package, at time of purchase, was great. A damaged tyre was replaced at an excellent price and likewise with the brake fluid change.

Service

Very amiable staff who do their job with utmost professionalism.

Service

Same as above

Service

No complaints

Service

Efficient and timely service

Service

Very satisfied. Vehicle ready on time.

Service

always get good service with the Bolton branch

Service

Excellent.. In particular the service video provided on completion

Service

Always a great friendly atmosphere

Service

As above

Service

Very helpful

Service

Found aome tyre problem and fixed it

Service

Good team and helpful

Service

Staff, Angela Walker in particular, are always professional, pleasant and helpful.

Service

Excellent communication even when the answer was not the one I was hoping for.

Service

Efficient

Service

Can't fault anything

Sales

A very different experience this time given pandemic restrictions but overall the adaptations made to the sales process worked well and Stuart provided excellent service keeping me informed at all stages the process.

Sales

My experience from the very first meeting with stuart was amazing he explained the whole process and made it very easy to understand on collection I was very satisfied with how the was vehicle presented I love the Teddy and the umbrella

Sales

Not the usual BMW experience but happy with the service during these difficult times

Sales

Swift change over

Sales

Even in the lockdown things were kept simple yet safe. Car was immaculate, ready on time and the service was excellent

Sales

Very smooth

Sales

Perfect from beginning to end! Very friendly comfortable and professional

Sales

Cannot fault the service at all

Sales

Russell made the whole experience easy, even though it wasn't possible to visit the dealership as with previous car purchases. Everything was done by email or over the phone and even on collection day, the whole process was efficient and felt safe.

Sales

I was kept upto date on the progress of my order and any queries/ questions were answered promptly

Sales

They were very supportive and talked me through all the features of the car, despite some initial reservations.

Sales

Not disappointed

Sales

I was really satisfied - the team couldn't have done more for me. Even after delivery, I have received regular communications to make sure everything is ok.

Sales

Completely made to feel comfortable and all staff very friendly again given the lockdown circumstances they did their utmost to make it as smooth as possible

Sales

A warm welcome upon arrival from reception who kept me informed throughout my visit. Stuart was helpful, proffessional and courteous. We felt reassured with the covid safety measures in place, making our experience as pleasant as possible Thank You

Sales

Great car

Sales

Covid has caused some issues with visiting showrooms, however the visits where carried out with courtesy and respect

Sales

it was a good experience collecting my car, it was nice to complete the process stood next to my new car. Showroom not available due to covid. Grant my sales advisor was brilliant on the day despite having to keep running back and forth.

Sales

No problems at all.

Sales

Delivered on time the car is stunning mike set everything up when through everything on the car answered all the questions on the car and explainedl how things basically worked

Sales

Fantastic service from start to finish even during a pandemic.

Sales

Completely satisfied. The car is stunning and everyone involved in the sale went out of their way to be helpful.

Sales

Well delivered under covid rules

Sales

Russell made the entire process easy and was a pleasure to deal with

Sales

Everyone has always made me feel welcome and safe

Sales

I went get a new car. My 30th. After the usual sales dancing. I was successful sales person in a past life. I know what I want. May be worth male staff getting that a woman knows her mind / formidable. Sales manager John was fab. Russell a nice guy

Sales

Having bought from the centre before I was equally satisfied this time

Sales

Top marks

Sales

Nothing but exemplary and in very difficult times due to the Pandemic they have made every part of the experience stress free and as quick as things could be in the circumstances. We were constantly in the loop and reassured throughout.

Sales

See 1 above

Sales

Williams, Bolton (Grant Orgill) very helpful, helping me through every step of the process (in these difficult times) from start to finish.

Sales

Our family has used Williams Bmw since 1996 and have purchased 17No cars from them during this period and we would never purchase from anyone else