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The fault was repaired under warranty and your service agent, Nicole, was very helpful. Nicole kept in touch via texts/phone calls regarding the progress of the work to be carried out to advise on the delay regarding spare parts.
I was kept informed of progress and the turnaround time was very quick.
Very amiable staff who do their job with utmost professionalism.
Williams Bolton has proved that a main dealership can provide a great experience. The included 2 years service package, at time of purchase, was great. A damaged tyre was replaced at an excellent price and likewise with the brake fluid change.
Efficient and timely service
always get good service with the Bolton branch
Very satisfied. Vehicle ready on time.
Always a great friendly atmosphere
Excellent.. In particular the service video provided on completion
Found aome tyre problem and fixed it
Good team and helpful
Staff, Angela Walker in particular, are always professional, pleasant and helpful.
Excellent communication even when the answer was not the one I was hoping for.
The service department was great, the technician was too.
Again outstanding service from Jon Cusick & his colleague Tom very friendly , extremely helpful. Faultless.
Everything carried out as needed
Big showrooms can lack intimacy but Alice on service was warm and very helpful. She was extremely professional and I felt reassured leaving my pride and joy with her
Problem solved in a very personal manner
Dealing with Bolton BMW was like a breath of fresh air 10 out of 10 ,when I need my next car I will definitely be going back there
Did a good job. Reasonable time frame. Good communication
Service was really good, Angela kept me updated throughout, explaining issues clearly and giving me different options
Professional staff and that's why we come back
Could have been better with an update call daily as we were waiting, instead of us having to call in after a few days
Fully met my expectations in terms of keeping me fully informed of the service procedures and dealing with the whole process in a very professional manner.
Job done quick
Kept informed at every stage. Washed my car and received a comprehensive report.
My car was serviced quickly
The service was great. Anthony the service manager dealt with me personally. He resolved all issues that I had with the car & provided a first rate experience. Very friendly.
Always feel like I'm in safe hands
Great customer service from your service people
Staff very professional and courteous
Met all expectations
Fault identified and rectified without fuss and I was kept informed all through the process.
Good staff C19 safe
The stuff I came into contact with were very friendly and professional and met my expectations
Great job, very quick and efficient
The service team managed the work perfectly and kept me informed of the status of the work at all times.
Well done , just missing the nice coffee
All issues resolved efficiently
Service was great they seem to solved the problem I had on my vehicle that was technical and now the issue is done the vehicle seems like new having been doing lot of miles as what most BMW's cars feel like.
Sorted only problem with car
I interfaced with both Angela & Alice, both of whom I have dealt with in the past and both are professional and friendly.
Very Professional, and took the time to explain the works carried out thoroughly.
Clean and efficient
From when you walk in the premises it is always a perfect service.
Warranty work due to failed parts, not usually a thing but it was handled quickly and without an drama.
Williams have been great and looked after me throughout my troubles with this car and seem to have rectified all the faults
Good service as always kept updated throughout pleasure to deal with
Their staff are polite and the service was carried out met my expectations
Excellent customer service
Great service , very cost effective and professional , the friendly atmosphere is superb
Staff are always courteous and professional and the environment (reception area and waiting area) are excellent
friendly and professional service
The team are friendly and efficient, always top quality service
Service and recall item dealt with efficiently whilst I waited as promised
Car went in, everything checked, report provided and good pick up time avoiding rush hour.
Our family has used Williams Bmw since 1996 and have purchased 17No cars from them during this period and we would never purchase from anyone else
Williams, Bolton (Grant Orgill) very helpful, helping me through every step of the process (in these difficult times) from start to finish.
Stuart the main man he is a star
Sales Exec Stuart Langan gave a 5 star service. pulled out all the stops to get my car ready for the time i needed it.
friendly and everything was well explained very satisfied with this dealer
The car was bought through Craig Beaumont who showed great patience in ensuring the car and deal was right for us. Craig was also supported by John Astbury the business manager whom went the extra mile to ensure the deal went as smoothly as possible.
Always helpful and I appreciate the teams willingness to work with me at all stages of the process.
Salesman and manager were very helpful
As above. Very clean, calm and professional atmosphere.
Love my new car
As a first time customer I felt the whole process of getting my Motobility car from you was a very good experience. I must give a special mention to
No issue with the purchase or delivery