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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

again great service as usual

Service

On collection of my new car, Craig took the time to set my car up and the new app and exalting everything to me (well as well as all the not so fun paperwork!). With a brand new car that is a new model everything is different so this was nice.

Service

Efficient and quick book in for service. Convenient time for drop off. Unanticipated complication arose which was explained to me and a courtesy car was made available as my car needed to be kept in overnight.

Service

Great helpful friendly staff

Service

As per above

Service

Work was carried out quickly and I was kept aware of what was happening

Service

Shiraz Hassan made the purchase flawless

Service

On time Pleasant Covid safety adhered too Cleanliness first class professional Actually recommend to two people one as taken out lease there already

Service

Excellent experience the service advisor kept me updated with progress of the work carried out and any questions i had were followed up and answered.

Service

Communication lines maintained. Voice of customer taken into consideration.

Service

Good

Service

Excellent, whilst meeting customer expectations, the service advisors I dealt with were first class.

Service

From booking-in right through to collection, the Williams service was exceptional. Covid arrangements were clearly explained in advance and were followed at all times. Reception staff were very helpful as usual .

Service

Total efficiency both booking the car in and the carrying out of the MOT.

Service

Same

Service

service as expected

Service

I had an appointment for service and left car in then I got a call saying the car was ready to collect. Then arrived and the service area had closed and locked my keys away and BMW garage does not close till 4pm I arrived at service just after 1pm

Service

Alice was friendly and professional in dealing with me when I dropped my car off. She kindly priced up a service plan for me and emailed and phoned me when she said she would.

Service

The work was carried out quickly and efficiently. Reception staff were very helpful.

Service

did everything required and kept me up to date.

Service

Good service and dealt with efficiently by service reception

Service

Drop off and collection seamless

Service

Faultless process. Made to feel valued.

Service

has never been any problems

Service

Perfect

Service

Treated very well from start to finish

Service

Firs.t class service

Service

Informed of costs and actions during the service

Service

By the end of all the events related I am completely satisfied thanks to Amy

Service

Very satisfied. They weren't bothered that I was half an hour late because of the traffic. Excellent waiting area whilst car Elias being serviced.

Service

Excellent customer services Andy who was looking after things for us was exceptional kept to his word in keeping us up to date with what was happening didn't let us down in anyway at all Andy was very friendly courteous helpful professional top marks

Service

Excellent service, good Covid secure measures in place couldn't fault it.

Service

Excellent customer service.

Service

Pleasant, professional staff and attention to detail from Anthony Friend.

Service

Booked MOT and Service and dealt with on time and no hassle.

Service

Everything done well and good information throughout

Service

Excellent service

Service

Everything was done correctly and socially distancing in place

Service

From organising to completion it was all brilliant!

Service

Alice was lovely and they did everything I asked for and very helpful

Service

Very quick service and very friendly helpful staff

Service

Nothing is too much trouble and I have always been made very welcome. The service staff in particular feel almost like friends.

Service

Everything always done professionally

Service

great service

Service

They did what was required

Service

No issues.

Service

Efficient booking in on the day of my visit. Complimentary taxi home. Work completed in good time under warranty. Social distancing and other measures to address corona virus were comprehensive and clear. Excellent customer service overall.

Service

I got an email reminder to tell me the service was due which was good. We didn't want a courtesy car but we was told the time to come back and everything was on time.

Service

Friendly and professional service from the Service team at Williams Bolton. Work was done while I waited and didn't take too long. Would definitely recommend to friends and family.

Service

Friendly efficient staff, made to feel welcome without staff being overbearing

Service

Easy to book & was ready for collection on time

Service

As a key worker BMW prioritised my needs to enable me to service my car with minimal disruption to my routine.

Service

5 star service

Service

Very satisfied. Amy Dootson was very helpful and very professional.

Service

Very simple - Superb service

Service

Quick and efficient service even in Covid times

Service

Everything completed to satisfaction

Service

Top service from the all team again

Service

In addition to the service being completed on time the service area completed an MOT plus 2 new front tyres calling me on the phone to advise my car was ready to collect plus a short video of the MOT.

Service

Well organised, completed on time, helpful staff.

Service

I was kept informed of the service engineers progress, had a comfortable place to wait and was offered refreshments.

Service

The experience was positive

Service

Was a welcoming enjoyable experience

Sales

Sales person Stuart and business manager

Sales

Great job and excellent staff

Sales

Great salesman

Sales

Great deal...nice people.

Sales

Considering the difficulties of Covid 19, I was treated well throughout.

Sales

Helpful

Sales

Because Craig made it feel special

Sales

I still felt as though I was receiving that new car experience even though restrictions on movement and interactions are in place

Sales

Dealt with customer satisfaction and pleasant staff