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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
312 ratings and 156 comments received in the last 90 days.
08 June 2025
Pleasant and supportive in information and negotiations.
04 June 2025
Again another pleasant experience. Going into the handover room my cat looked fantastic.
03 June 2025
Excellent customer services and everything was well explained. Really very satisfied.
03 June 2025
Manesh Bhanderi and Adrian Flood Was first class service and pleasure doing business with these guys
03 June 2025
Brilliant communication to complete collection and purchase
29 May 2025
Made welcome explained purchase fully
28 May 2025
The delivery went extremely smooth and Manesh made it very personal, a good touch with the flowers, teddy and the car being underneath the cover. Purchase was very pleasant and made easy through Manesh.
24 May 2025
Car presentation was impressive far better than i have had with land rover audi etc Impressed and i hope they live up to this high level
22 May 2025
Kept updated throughout.
13 May 2025
No/little screen wash in car
08 May 2025
Very easy process from start to finish everything explained well and any question I had was answered.
06 May 2025
All took place with ease
06 May 2025
Over the moon with the whole experience.
04 May 2025
A very courteous and professional experience.
04 May 2025
Looks after by reception staff & sales rep
03 May 2025
Really good.
02 May 2025
Good coffee
02 May 2025
John Farrington (Bolton) who dealt with me was friendly, professional, and understanding. Was patient with me when i was unsure regarding some documents, and made the whole process stress free
29 April 2025
Again Richard was very helpful, informative and kept me updated
22 April 2025
Everything was perfect and made to feel like I was a valued customer
16 April 2025
John was absolutely amazing very helpful knowledgeable and went out of his way to make sure everything ok for me. Definitely recommend bmw bolton to anybody based on my experience thank you x
15 April 2025
Received excellent service from Craig Beaumont at BMW Bolton. Nothing was too much trouble.
06 April 2025
I like to extend my sincere thanks to Manesh Bhanderi at Williams BMW Bolton for his exceptional service. Manesh demonstrated remarkable patience and professionalism to help me choose the right car and ensured a seamless delivery experience.
03 April 2025
As usual exceptional and excellent
03 April 2025
Service was good and proactive
01 April 2025
Excellent
29 March 2025
All good. Very please with service from beginning to end. Thank you.
28 March 2025
Dan was great not pushy
28 March 2025
I have purchased my BMW cars from the Willams Bolton and their service is always the best in both ordering and the delivery of my BMW 120.
27 March 2025
The sales representative (Craig Beaumont) was excellent in all my dealings with him. He is a credit to Williams,Bolton. He is very polite,courteous and knowledgeable about the products he is selling. 10/10 for his performance.
27 March 2025
I was satisfied and was one of the reasons i purchased the car
26 March 2025
Beyond satisfied. From start to finish everything was perfect!
16 June 2025
I mean the customer service was good, the service was standard, unhappy with the vehicle check
14 June 2025
Trouble free service and kept well informed.
13 June 2025
As above
12 June 2025
We were well looked after by Laura Lindsay and would like to thank her.
12 June 2025
As above, WiFi connection and refreshments available and the service carried out quickly
12 June 2025
Clean quick friendly
11 June 2025
A lady called Chloe Wilson from the service team was very helpful and supported me with everything I needed. The experience exceeded my expectations and I will only go to BMW going forward after having bad experiences with other garages.
11 June 2025
Straight forward
10 June 2025
See above, both were very polite and helpful on arrival.
09 June 2025
Too expensive the Staff were excellennt
09 June 2025
I was able to book in at short notice at a time which suited me. Chloe was friendly, courteous and, despite being fairly new to Williams, she gave me confidence as she clearly knew what she was doing - very professional.
09 June 2025
Looked after extremely well
09 June 2025
Really accommodating and good service
09 June 2025
At the end of the day my car was given to me in a very good condition and work was done on it well
08 June 2025
Was very friendly staff
08 June 2025
Unlike BMW visit to a different garage the team were expecting me and all work was done with the time frame stated.
08 June 2025
Asked for part ex price - not provided Asked for service plan - not provided Service was great
08 June 2025
Overall pretty satisfied with the service I received. Only slight concern was that the extended warranty I purchased did not seem to be showing against the car. This was resolved quickly
07 June 2025
Job done to high standard.
07 June 2025
Unfortunately, I've forgotten the lady's name but she did very well at resolving my query. I gather it was an unusual one but she still resolved, so completely satisfied.
07 June 2025
really helpful staff and efficient service
06 June 2025
Clowie sorted everything very professionally
04 June 2025
Waited a couple of days for part to arrive and then job done and good communication to advise me to collect and have cffee and a biscuit !
04 June 2025
Everything was explained fully and guidance was offered when needed
04 June 2025
Staff dealt with us very efficiently and politely
03 June 2025
It would have been 5 stars but when i got my car back i noticed that i need a brake fluid change this montg, i think this should habe been picked up by the service team. I woukd have liked tge option to get this done whilst my car was with you.
03 June 2025
Having had BMW's Williams Service for many years I have used the Service Dept and found it to be excellent. On one occasion the Mansger, Anthony Friend exceeded my expectations and solved an old annoying problem successfully.
03 June 2025
Chloe looked after me, from start to finish. I asked to change my appointment to a while you wait and this was honoured.
03 June 2025
Excellent service provided
03 June 2025
Overall Excellent, BUT, the car was booked in for 10am. I was told that it was a fairly long job. The car was not looked at until 15:30. This meant that i couldn't pick the car up until next morning. Not the end of the world.
03 June 2025
Was greeted at reception in a kind and enthusiastic manner and the whole process was dealt with smoothly and efficiently.
02 June 2025
Chloe was great in our requests and accommodating my wife during drop off and collection of our vehicle.
02 June 2025
great service
01 June 2025
Communication was brilliant. It was easy to get an appointment and the fault with my car was fixed with no problems.
01 June 2025
Same as before all very helpful and keep you informed
01 June 2025
See above
31 May 2025
As above
30 May 2025
On the day service was good the young lady that helped me was very helpful
30 May 2025
AS ABOVE THE SERVICE TOOK A LONG TIME
29 May 2025
Excellent service
28 May 2025
Staff were polite and knew exactly what they were doing
28 May 2025
Quick efficient and kept informed
27 May 2025
5 star service received by Laura Lindsey - an asset to Williams Bolton. Thanks again
27 May 2025
Very good customer service and good garage work!
27 May 2025
Staff helpful and pleasant to deal with.
26 May 2025
Kept me informed and car ready at agreed time
25 May 2025
The service was great. Chloe even sorted me an appointment with you body shop department where others would have expected me to contact them. My car was booked in on time and was ready on time. Chloe was on top of anything I asked or requested.
25 May 2025
Great customer service and great service delivered
25 May 2025
Through
24 May 2025
Great customer service advisor
24 May 2025
As mentioned above
21 May 2025
Perfect, professional and polite
21 May 2025
The work done on my car was completed early and you even washed and vacuumed my car - much appreciated
20 May 2025
Great professional service and WI-FI
19 May 2025
Car took longer than the time stated, although the service is great in terms of coffee and cake.
19 May 2025
Good customer service
18 May 2025
Good job, clean car and good information provided.
18 May 2025
Easy to communicate with staff and they were very helpful. NOTE: I would like to see the video recording of removed service parts with new replacements. I don't understand why no service stations in any brand of their branches does not do that.
15 May 2025
Very satisfied top job again
15 May 2025
Always been exactly as quoted
14 May 2025
Great service fitted me in at short notice
13 May 2025
It is nice to have a complimentary service added
13 May 2025
Can't give 5 stars as the car was not washed/valeted.
13 May 2025
Always greeted warmly, refreshments are nice and friendly team. Special mention to Helen on the service desk,
12 May 2025
Customer service was good and refreshments were nice.
08 May 2025
Great
07 May 2025
Staff all very helpful.
07 May 2025
Staff polite and friendly. The problem with the battery did not resolve.
05 May 2025
Again no reason not to
05 May 2025
The job was done really well and we were kept in the loop at all times
03 May 2025
As above
03 May 2025
Not great due to the damaged alloys
03 May 2025
Service team and wider workshop all are interested in delivering for the customer. The Bolton team are always my first port of call should I have a problem. My son also had excellent assistance during a recent tyre problem.
03 May 2025
I have been using Williams BMW now for 12 years and have always received the best service.
02 May 2025
As above
30 April 2025
10/10. Everyone had a friendly smile and the staff were very kind and respectful
29 April 2025
As above.
28 April 2025
Everything was made easy for me from start to finish
28 April 2025
As above. It's about confidence
25 April 2025
I was very satisfied with the service I received and thoroughly good job.
23 April 2025
All though it was originally an 3 week wait i spoke to Dan Kirk that I didn't feel safe as I had a long journey in my car and he managed to sort my car out same day with big help from service team
21 April 2025
Very friendly and helpful throughout
20 April 2025
The staff were completely honest to the problem I had and sorted it accordingly.
20 April 2025
Everything OK, as expected
19 April 2025
Friendly & helpful staff
19 April 2025
Updated with every information I needed
16 April 2025
Customer service was outstanding from all staff we dealt with. Very polite and friendly
15 April 2025
Was able to service my car the next day
14 April 2025
Again, I have dealt with Williams Bolton for many years and keep returning because of their high standards of service not only to the car but the care they take with customer service.
14 April 2025
Poor diagnosis. Overpriced part which has required me to write and complain to the Service Manager
13 April 2025
Great customer service
13 April 2025
Very unprofessional stuff she specially service people.
12 April 2025
Dealt with the Williams Group for 40 years they have always tried to give their best service , I think BMW themselves should listen to their customers and perhaps listen to what the little people on the shop floor what they have to say ?
12 April 2025
Good communication throughout
12 April 2025
Very satisfied. All completed in good time.
12 April 2025
Issues not fully resolved
12 April 2025
Everything about my visit to BMW was efficient and straightforward
10 April 2025
Extremely satisfied.. Williams never make you feel any different.
09 April 2025
Good care
09 April 2025
Everything I expected
09 April 2025
Excellent customer service
09 April 2025
All good
08 April 2025
The car is missing a wheel lock so repairing a puncture at a local garage is impossible
06 April 2025
Fantastic service 10/10 Daniel Worsley couldn't do enough ????
05 April 2025
Service was done as required. Diagnosis was thorough and well attended to.
04 April 2025
As above.
04 April 2025
Apart from a little glitch overall very happy
03 April 2025
Need to improve how you welcome your customers. Don't mind waiting at all once they acknowledge you.
02 April 2025
Just collected a part that was all. Reception were friendly and helpful and the guy on parts was very amiable too.
02 April 2025
My car has scratches all over it!!!
31 March 2025
All good. No issues at all
31 March 2025
I have had my X6 for 4 weeks. Although the workings of the Apps etc were explained to me by Ali there was a lot of information to take in. As an old person who's not really into IT I found it a bit overwhelming. Louis helped sort out problems I had.
31 March 2025
All went smoothly, in fact felt service went above and beyond to meet my requests
31 March 2025
Reason as above
31 March 2025
Car was returned fully cleaned and work done . Great service .
30 March 2025
Professionals and good time management Polite and smile
30 March 2025
No communication about sending my car to another garage. Not told where my car was kept overnight. Shocked that I would need my car the following day when it was only booked in for a service and MOT.
29 March 2025
from booking to collection all was good
29 March 2025
My partner rung up to book it in and they said it would be 2 hours. Somebody rung me and said it would be 90 mins. Then when my partner dropped off the car they said it would be 3.5hrs when it's finished. But the the guy was apologetic about it.
28 March 2025
Good experience no problems
27 March 2025
Service
27 March 2025
Service is done with efficiency and on time, and the car is cleaned as a bonus.
26 March 2025
Good service.
13 June 2025
Helpful and quick to get things sorted