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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
414 ratings and 216 comments received in the last 90 days.
15 April 2025
Received excellent service from Craig Beaumont at BMW Bolton. Nothing was too much trouble.
06 April 2025
I like to extend my sincere thanks to Manesh Bhanderi at Williams BMW Bolton for his exceptional service. Manesh demonstrated remarkable patience and professionalism to help me choose the right car and ensured a seamless delivery experience.
03 April 2025
Service was good and proactive
03 April 2025
As usual exceptional and excellent
01 April 2025
Excellent
29 March 2025
All good. Very please with service from beginning to end. Thank you.
28 March 2025
Dan was great not pushy
28 March 2025
I have purchased my BMW cars from the Willams Bolton and their service is always the best in both ordering and the delivery of my BMW 120.
27 March 2025
The sales representative (Craig Beaumont) was excellent in all my dealings with him. He is a credit to Williams,Bolton. He is very polite,courteous and knowledgeable about the products he is selling. 10/10 for his performance.
27 March 2025
I was satisfied and was one of the reasons i purchased the car
26 March 2025
Beyond satisfied. From start to finish everything was perfect!
24 March 2025
If I wasn't completely happy with the service Williams provided I would not have proceeded with the purchase.
24 March 2025
Everything was just perfect.
24 March 2025
Ver y easy and completely satisfied.
23 March 2025
The experience was one of a kind, we were made to feel so special, it's a great memory for me and my family.
23 March 2025
Craig was fantastic . He was patient and nothing was too much trouble . Explained everything thouroughly
20 March 2025
Very satisfied
20 March 2025
I thought the handover of the process went well, it felt like the team went the extra mile to make sure the day felt special and I was comfortable and upto speed with the car.
18 March 2025
Very good experience.
18 March 2025
Used Williams for many years because of the service
18 March 2025
Excellent product and service
18 March 2025
As above. Probably best car buying experience I've ever had. Last time I bought BMW was also very good.
15 March 2025
Responsive team, great to deal with and no pressure sales all combined to provide an excellent experience
12 March 2025
Very well looked after
09 March 2025
Speedy delivery of vehicle. Always a lovely experience in the garage itself. Hayley made the difference. If we were to change our other bmw car, I wouldn't hesitate to go back to Hayley.
07 March 2025
It felt like a special moment with the little gifts, sometimes it's those small touches that make the difference.
07 March 2025
Very satisfied. John Farrington helped me throughout. Found exactly what I was looking for and got me the best deal. John was also to hand with any queries I had
07 March 2025
Daniel looked after me very efficiently.
06 March 2025
Daniel Parr was excellent from start to finish. Always easy to contact and communicate with.
06 March 2025
Experience now and over many years has been excellent.
06 March 2025
Totally satisfied!!!!!Craig Beaumont was extremely professional and helpful.he answered all my questions with patience and knowledge Craig is an asset to the team at Williams of Bolton...I wish him all the very best in his career.
06 March 2025
Great deal, great service and overall enjoying experience
05 March 2025
Excellent and friendly service from Craig and everyone at Williams Bolton.
28 February 2025
Same as above
28 February 2025
I am very satisfied with my experience. I had come looking several months ago and the staff were very welcoming. Upon my decision to return to purchase a car I was met with exactly the same welcome, the process was easy and handover seamless.
25 February 2025
We were kept informed every step of the way When we picked up the car Hayley talked us through how to use the car and set up the app and connected the phone for us
25 February 2025
I was looked after by Manesh at Williams BMW Bolton, and he was fantastic throughout the whole process. Knowledgeable and kept me up to date and informed throughout the whole process.
23 February 2025
The sales representative Craig Beaumont was couteous and very professional
18 February 2025
Care and attention with jargon free explanation of the car was exceptional
14 February 2025
Craig at Williams Bolton is very knowledgeable and will give you all the time and information you need. I asked him if there was anyway I could advance from my iX2 up to the iX. He spent a lot of time organising the package. Excellent.
04 February 2025
Great customer service.
04 February 2025
An all round great experience. Nothing was too much trouble.
04 February 2025
John Farringdon went through everything with me. Very knowledgeable and helped me out a lot
04 February 2025
A hiccup at the beginning the car that was sourced for me from another BMW centre was subsequently sold
03 February 2025
Very satisfied can't Thankyou them all enough!
01 February 2025
Hayley was so knowledgeable and helpful. She guided me to the right vehicle that suited my needs.
31 January 2025
Very, I didn't go in to buy a new vehicle, but Richard Barlow worked hard to get a deal that worked for me which led to me doing a deal
21 April 2025
Very friendly and helpful throughout
20 April 2025
The staff were completely honest to the problem I had and sorted it accordingly.
20 April 2025
Everything OK, as expected
19 April 2025
Updated with every information I needed
19 April 2025
Friendly & helpful staff
16 April 2025
Customer service was outstanding from all staff we dealt with. Very polite and friendly
15 April 2025
Was able to service my car the next day
14 April 2025
Again, I have dealt with Williams Bolton for many years and keep returning because of their high standards of service not only to the car but the care they take with customer service.
14 April 2025
Poor diagnosis. Overpriced part which has required me to write and complain to the Service Manager
13 April 2025
Great customer service
13 April 2025
Very unprofessional stuff she specially service people.
12 April 2025
Everything about my visit to BMW was efficient and straightforward
12 April 2025
Issues not fully resolved
12 April 2025
Dealt with the Williams Group for 40 years they have always tried to give their best service , I think BMW themselves should listen to their customers and perhaps listen to what the little people on the shop floor what they have to say ?
12 April 2025
Very satisfied. All completed in good time.
12 April 2025
Good communication throughout
10 April 2025
Extremely satisfied.. Williams never make you feel any different.
09 April 2025
Good care
09 April 2025
Excellent customer service
09 April 2025
Everything I expected
09 April 2025
All good
08 April 2025
The car is missing a wheel lock so repairing a puncture at a local garage is impossible
06 April 2025
Fantastic service 10/10 Daniel Worsley couldn't do enough ????
05 April 2025
Service was done as required. Diagnosis was thorough and well attended to.
04 April 2025
As above.
04 April 2025
Apart from a little glitch overall very happy
03 April 2025
Need to improve how you welcome your customers. Don't mind waiting at all once they acknowledge you.
02 April 2025
My car has scratches all over it!!!
02 April 2025
Just collected a part that was all. Reception were friendly and helpful and the guy on parts was very amiable too.
31 March 2025
All good. No issues at all
31 March 2025
Reason as above
31 March 2025
All went smoothly, in fact felt service went above and beyond to meet my requests
31 March 2025
Car was returned fully cleaned and work done . Great service .
31 March 2025
I have had my X6 for 4 weeks. Although the workings of the Apps etc were explained to me by Ali there was a lot of information to take in. As an old person who's not really into IT I found it a bit overwhelming. Louis helped sort out problems I had.
30 March 2025
Professionals and good time management Polite and smile
30 March 2025
No communication about sending my car to another garage. Not told where my car was kept overnight. Shocked that I would need my car the following day when it was only booked in for a service and MOT.
29 March 2025
from booking to collection all was good
29 March 2025
My partner rung up to book it in and they said it would be 2 hours. Somebody rung me and said it would be 90 mins. Then when my partner dropped off the car they said it would be 3.5hrs when it's finished. But the the guy was apologetic about it.
28 March 2025
Good experience no problems
27 March 2025
Service is done with efficiency and on time, and the car is cleaned as a bonus.
27 March 2025
Service
26 March 2025
Good service.
25 March 2025
Mix up with date of recall (EGR) which was not responded to by BMW. Upon inspection l was informed that my vehicle did not require any work carried out despite numerous previous notifications. But EGR warning light came on 10 days prior to this??
24 March 2025
Everyone I have spoken to either on the telephone, or at the garage have been very helpful and done what they said they would.
24 March 2025
Excellent service keeping you updated on any issues or upcoming services in the near future.
23 March 2025
All staff were very friendly, I'm not sure I've been to a car garage that has as friendly staff as Bolton Williams. I'm pretty sure it was Helen on the service desk, she was amazing.
22 March 2025
Great service, update video was also useful and informative. Cleaned my car inside and out which was much appreciated. Great service!
22 March 2025
Your staff member Luis at Bolton is a gem. So good at his job. Treats customers with respect and kindness. Is very knowledgeable and goes above and beyond.
22 March 2025
Well informed and on time
22 March 2025
Faultless service
22 March 2025
Customer care very good
20 March 2025
Overall happy but asked if coolant could be checked and also maps updated these were not done despite offering to pay for them coolant was low had to get another garage to top up
19 March 2025
Took over 8 hours to perform an MOT and tyre change whilst I was waiting in the dealership. This is far too long.
19 March 2025
That's easy. It could not be better!
19 March 2025
It was a recall. Nobody wants them. But the Service & Wuality experience could not be faulted. Reception/phone staff were excellent too. I was promised stuff and it just came to pass.
19 March 2025
Helen Johnston in particular is excellent at dealing with any issues.
19 March 2025
As mentioned promising and saying things are fixed when they are clearly not.
18 March 2025
The problem has still not been fixed.
17 March 2025
All done quickly and efficiently. Staff helpful
17 March 2025
Wasn't asked for courtesy car key after a conversation took place. Got a call the next day and I still had it. One rude member off staff said I caused
16 March 2025
All excellent in every step.
16 March 2025
Literally only there ten minutes
16 March 2025
Very professional and dealt with my car issue very quickly
16 March 2025
Extremely efficient and reliable
16 March 2025
Next level
15 March 2025
The work was carried out successfully and I could use Bumper payment plan and the staff were lovely!!
15 March 2025
As mentioned above
15 March 2025
Your staff Thomas listened to my complaint and was compationate with the Manager gave me a lot of releave
13 March 2025
All work requested is carried out quickly and professionally. Should there be a delay on acquisition of parts I am always informed
13 March 2025
Satisfied
12 March 2025
Thay check every thing
12 March 2025
Excellent work
12 March 2025
The car had brake fluid put in but it was given a nice valet too
11 March 2025
Good frendly staff. Goid service too
11 March 2025
Friendly and accommodating staff.
08 March 2025
I asked them to look at water inside passenger door but I think it's been missed
08 March 2025
Very professional. Great doing business
08 March 2025
All good with the Servise, staff are lovely friendly and welcoming
08 March 2025
Friendly and professional service provided.
04 March 2025
A pleasant spotless surroundings with excellent courteous staff. Thank you
04 March 2025
My job was completed in such a short time and was not worried about not making my appointment in the afternoon, Thank you ??
04 March 2025
There was a complete lack of communication and incorrect information was provided which left me with no vehicle and costs for a taxi
03 March 2025
Mia was great, kept me up to date and let me know about any issues
02 March 2025
A month advance when I booked clearly mention I have a severe knee condition I can't have a low car my knee hurts Louis gave me a two series on 25feb and again when I came back with unresolved issue on 27 the lady gave me 1series I am going through s
02 March 2025
The person called luis from Bolton was very helpful and friendly Well done ??
02 March 2025
My booking went accordingly, all staff were pleasant and dealership managed the issue. Luckily my repair was able to be completed without the car moving so I was happy with that after what was witnessed on site.
01 March 2025
In addition to recall inspection a long standing problem with my radio was resolved
01 March 2025
Very professional and kept me updated with what was going on
01 March 2025
Car was performing better after the service
01 March 2025
Service from staff was good. Getting through on the phone system can be a bit of a timely experience.
28 February 2025
The exchange was very straightforward
27 February 2025
Quick and easy service. No unnecessary waiting around or excuses.
25 February 2025
They did the job on time as promised!
25 February 2025
All good except no health check was done as promised?
24 February 2025
Good communications - information and explanations- from Mia at the desk and the person who phoned about what needed to be done.
24 February 2025
Good customers service
23 February 2025
See above
23 February 2025
Comfortable and done within a quick time
23 February 2025
Everyone was very welcoming and friendly
22 February 2025
Service is second to none, I've had many new cars and by far the best service I've received.
22 February 2025
They did the job plus clean the car
22 February 2025
Recalls completed as agreed
22 February 2025
As above
20 February 2025
Your service staff are always changing at the moment, in the past years service staff seemed to be the same people and I was recognized on any visit, no longer. Although the member of staff who eventually attended to me was very good.
20 February 2025
Easy to book, and always a pleasant experience when I visit the site.
19 February 2025
4. I booked an engine oil service with microfilter via the myBMW app for 19/2. I was quoted £232. When it came to pick up, lots of extra work was added and the cost was now £484. At no time was I warned that the extra work was going to increase cost.
19 February 2025
Great service with friendly and knowledgible staff
19 February 2025
My car was fixed promptly and was gleaming inside and out on pick up
19 February 2025
Was inforned by Helen that the MOT & Service would take a couple of hours,it took 4hrs and I was kept waiting throughout. I was not kept informed and did not see Helen again. Twice I had to chase up with other advisers when my car would be ready.
19 February 2025
Special praise to the personnel on the desk who were all extremely helpful and courteous, particularly Helen and Louis.
19 February 2025
Would have been 5 if not for the above
19 February 2025
Excellent service with great communication. Lewis who dealt with me was extremely professional yet warm & friendly on every occasion I met him. He's definitely an asset to the company as his demeanor put me at ease & he had great attention to detail.
18 February 2025
Like the "while you wait" service. Work required fully explained. Online report is very helpful. Staff always friendly and efficient.
18 February 2025
The work I needed was completed in a reasonable time but the work they did was never explained to me, it would have been nice to know.
18 February 2025
As above. Terrianne was excellent.
17 February 2025
As above
17 February 2025
Same information as above
17 February 2025
Great service from the team especially the girl at the service desk. Had courtesy car ready and my car washed and hoovered. Started service plan-explained how I want a service every 12 months not 2 years (given age of my car) & they accommodated me
17 February 2025
Lack of communication was very concerning
15 February 2025
First class service
14 February 2025
There seemed to be some confusion. I was told it would take a couple of days. Then it would be ready the next day and finally, it would probably take a couple of weeks. I got it in about 12 days and I was on holiday for most of the time.
13 February 2025
Professional service
12 February 2025
Took my BMW Z4 in for vans adjuster repair recall. Work carried out and completed in 2 days, arrived to pick up my car and was then told my car had developed a fault on their watch. Refused to repair my car unless I paid for it myself. Shameful.
12 February 2025
Staff very friendly and helpfull in your service department and also the ladies on reception.
11 February 2025
Was made welcome and everything I needed was taken care off
11 February 2025
The work on my car was completed promptly. The car's service was done before the delivery and the vehicle health check report helped me in keeping my car in good condition.
11 February 2025
Wonderful friendly staff who care about their customers no matter what you are there for
11 February 2025
Luis Da Costa my service advisor for the day, was extremely efficient, very courteous and extremely polite, nothing was to much trouble for Luis in coordinating the sensor fault resolution on my car. I was very pleased with his excellent service.
11 February 2025
Very
11 February 2025
Staff very helpful
10 February 2025
Everything explained, no hidden extras.
10 February 2025
Wrong parts ordered, added on 2 more days onto the works.
10 February 2025
Easy, friendly.
10 February 2025
See above
10 February 2025
Same as above, good communication
10 February 2025
Extremely satisfied
10 February 2025
Despite my overall disappointment the staff I dealt with were very polite and wanted to help
09 February 2025
Helpful staff, and extremely pleased with the quality and price of work carried, especially from a premier main dealer
09 February 2025
Done on time
09 February 2025
They have tried very hard to diagnose the problem.
08 February 2025
Helpful staff and job done well
08 February 2025
Because the bmw employees at service reception and stores gave first class service.
07 February 2025
Very informative and service requirements discussed prior to carrying out any work.
07 February 2025
They loaned me a car with no problems as i cant be without a car. Extremely helpful and mia has been amazing
06 February 2025
Friendly and helpful, dealt with my issue under warranty with no issues.
05 February 2025
Great facility. Great staff (Mia).
05 February 2025
The five stars are reason enough.
05 February 2025
Efficient friendly service.
05 February 2025
Happy with service I received
05 February 2025
It's seamless, flawless, quick
05 February 2025
Very good.
05 February 2025
Did what I expected of bmw.
04 February 2025
I've always found the staff extremely helpful and this time didn't dissapoint. One of the best dealerships I've ever been in
04 February 2025
Dealt with perfectly
04 February 2025
Requested car to be cleaned inside and out and was given confirmation it was. But it wasn't upon arrival.
03 February 2025
Did not feel obliged but informed at my level of technology
03 February 2025
Felt everything was in order and no issues with the service. However like Audi when request are sent to get work done to the car then it would be helpful if they could do a short video to show the fault so we can see what needs replacing or repairing
03 February 2025
Staff were really attentive to my needs and constantly asking if I needed anything
03 February 2025
Very efficient service, kept updated of progress
03 February 2025
Time was 2 hours longer than anticipated
03 February 2025
The Service staff have always been very helpful and courteous,
03 February 2025
enjoyed the coffee and cake and attention by Geraldine .
02 February 2025
Recall completed quickly
02 February 2025
Very pleasant and helpful Lady who I spoke to
02 February 2025
I was disappointed that Williams did not provide a courtesy car for a recall.
01 February 2025
Progress reports could have been more regular but the staff was friendly
01 February 2025
Very friendly and helpful customer service and very appealing showroom. Car service was completed on time and correctly and within agreed cost.
01 February 2025
My advisor Luis was excellent
16 April 2025
John was absolutely amazing very helpful knowledgeable and went out of his way to make sure everything ok for me. Definitely recommend bmw bolton to anybody based on my experience thank you x