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Booked car in straight away. Fixed problem. Job done.
Staff professional and always make you welcome
Very good from the team
I cannot fault the dealership.
As stated previously my car was serviced on its 1st service delivered back having had a rinse too all done in the time which was arranged.
Everything required was completed in an efficient manner.
I was satisfied with the job that was done
Given that we are still in the midst of a pandemic, the dealership is well set up with a clearly marked one way system and there are ample hand sanitiser spots. The staff were friendly and helpful, especially the lady on reception who was delightful.
It went well and to time
Excellent customer service
The car was kept in for a further day to rectify a fault under warrantee. The inspection report was emailed to my work email address, but I was on leave not picking up work emails. The report indicated a nail in a tyre. I received this news at collec
Prompt, friendly, efficient, communicative
Excellent customer service
Tyre wasn't inflated to correct pressure, pretty basic that!
Good showroom & people
Everything went smoothly. I was dealt with in a professional manner at all times.
They did everything l required
From booking the service to collecting my car following the service everything was seamless.
again great service as usual
On collection of my new car, Craig took the time to set my car up and the new app and exalting everything to me (well as well as all the not so fun paperwork!). With a brand new car that is a new model everything is different so this was nice.
Efficient and quick book in for service. Convenient time for drop off. Unanticipated complication arose which was explained to me and a courtesy car was made available as my car needed to be kept in overnight.
Great helpful friendly staff
Work was carried out quickly and I was kept aware of what was happening
As per above
Shiraz Hassan made the purchase flawless
On time Pleasant Covid safety adhered too Cleanliness first class professional Actually recommend to two people one as taken out lease there already
Excellent experience the service advisor kept me updated with progress of the work carried out and any questions i had were followed up and answered.
Communication lines maintained. Voice of customer taken into consideration.
Excellent, whilst meeting customer expectations, the service advisors I dealt with were first class.
From booking-in right through to collection, the Williams service was exceptional. Covid arrangements were clearly explained in advance and were followed at all times. Reception staff were very helpful as usual .
Total efficiency both booking the car in and the carrying out of the MOT.
service as expected
I had an appointment for service and left car in then I got a call saying the car was ready to collect. Then arrived and the service area had closed and locked my keys away and BMW garage does not close till 4pm I arrived at service just after 1pm
Alice was friendly and professional in dealing with me when I dropped my car off. She kindly priced up a service plan for me and emailed and phoned me when she said she would.
The work was carried out quickly and efficiently. Reception staff were very helpful.
Drop off and collection seamless
Good service and dealt with efficiently by service reception
did everything required and kept me up to date.
has never been any problems
Faultless process. Made to feel valued.
Treated very well from start to finish
Firs.t class service
Informed of costs and actions during the service
By the end of all the events related I am completely satisfied thanks to Amy
Very satisfied. They weren't bothered that I was half an hour late because of the traffic. Excellent waiting area whilst car Elias being serviced.
Excellent customer services Andy who was looking after things for us was exceptional kept to his word in keeping us up to date with what was happening didn't let us down in anyway at all Andy was very friendly courteous helpful professional top marks
Excellent service, good Covid secure measures in place couldn't fault it.
Pleasant, professional staff and attention to detail from Anthony Friend.
Excellent customer service.
Russell was very helpful and took time to ensure we understood all the key features of the car before we left the dealership.
Clean modern surroundings all staff pleasant and helpful
All staff were very polite and made us feel welcome
The bmw centre particularly Craig Beaumont were so helpful.
Good people to deal with. Everything done correctly & on-time.
Felt very safe due to the current situation with covid. The showroom is very clean and a vast choice of cars so we could see what choice of extras to pick on our car.
Very satisfying place Well done
All elements of the sale and delivery were smooth and the salesperson handled many admin issues that in truth I should have done myself
My sales rep was amazing. Russell Drake even did me some videos and went over and above what he needed to do!
Nothing was too much for Grant, I bothered him for many hours over my three visits, but his enthusiasm never waned. He answered every question I had. He's given me his contact details just in case anything else pops in my head. Top service!
Fantastic service as always
Grant provided everything I needed and we're very happy with the car
Had 2 cars off you now absolutely loved them both. Can't fault them.
Because of the situation with Covid 19, things where put on hold, but when time came to getting the car Mr Barlow was very helpful whenever I phoned, I picked the car up on the 26Aug, I am thrilled to bits with the car, and love drivingit.
Was a welcoming enjoyable experience
Sales person Stuart and business manager
Great job and excellent staff
Great deal...nice people.
Considering the difficulties of Covid 19, I was treated well throughout.