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Service good, unexpected additional work and quite expensive. Nice waiting area and good facilities.
Could'nt have been better
Initially unhelpful. Once I had arranged for another garage to identify the problem and it proved to be a part that you had already replaced under safety recall twice, assistance from your service department was excellent.
Covered in above comments.
all as arranged
Always good to deal with William's 100% satisfaction
acceptable customer service , some dispute as weather BMW is responsible for tyre pressure problem on a tyre fitted by another Williams BMW dealer less then 12 months ago. BMW Bolton advised they tightened valve however tyre pressure issue remains
As above. In particular the response, service and overall attitude shown by Amy Dootson was first class and could not have been better.
Having Made an appointment for the afternoon to have a winter Check done, I was told I had missed my slot and should have been there for 9.00 am. I don't think I would get the time wrong by that much ?. To be fair they did manage to fit it in.
Service started on time, car available for collection at prearranged time, washed and vacuumed.
The staff are very helpful
Very good service
Great customer support but twice the price for a basic service of independents
Bought the car from there and the sales team always remember you even going back to service department. Well taken care of from the lady on the telephone to getting fed and watered while waiting for the job done
All work completed quickly and professionally
If costs were lower I would be completely satisfied.
The service team are so efficient and helpful nothing is any trouble
Professional yet & friendly & efficient service.
Quick and easy
Problem fixed and information about delay re parts good
The car had been recalled because of an ERM fault. I was told I'd have the car back that day. As it turned out Williams didn't have the specific part in stock & I had to wait until the following day. I wasn't happy with that
Took car for pre winter check. Was prepared to leave it but was advised I could wait for it to be done. On asking how long will it take, was told about an hour. Two hours later the car was ready. Car booth was not hoovered
Used them twice since I bought my new BMW excellent service both times
Can't fault this Dealership excellent all round in every aspect from sales to service superb. Julie the service liaison was especially professional and helpful Top Notch.
Car took a little longer than expected due to BMW Williams being unable to get Arval approval quickly. Considering the brakes were in question, not sr why this approval would ache taken so long.
Done exactly as on the tin
They had it all day for a minor service but returned it unwashed with tyre pressures needing recalabrating
All staff I dealt with were courteous and efficient
Friendly staff but when I took my car in for my running in service I mentioned that my car had not quite done the 1200 miles needed, I think I had done 1160 ish I had my service when I got home 10 miles away I noticed that my miles were at 1260?
I was booked in through Bmw warranty. They sorted me from start to finish added to the fact the staff were extremely helpful
Having booked a whilst you wait appointment, my car was returned to me serviced, cleaned and valeted in one hour 15 mins, the coffee was excellent too.
It was easy to book &price I paid was very slightly under the price quoted - a pleasant surprise. However car was in for day, brake fluid & MOT. Would prefer - to wait as it cost me £40 in taxis. Waiting area is excellent
Excellent service by Andy at service desk. Thank you
Couldn't ask for more, nothing is to much trouble, kept updated from start to finish! Always a brilliant job!
I was satisfied with the outcome.
Very helpful service reception staff
I feel that the car is in capable hands and that I can trust mechanic's comments and suggestions. Servicing costs are reasonable.
informed when vehicle was ready to pick up, car was valeted for free and exceptional customer service.
Simple oil service done on time and car cleaned too.
Service was good due to call back
All items done apart from 1, which was a misunderstanding.
Car is collected and delivered back again by a lovely driver, Ahmed, (who doesn't correct me when I get his name wrong) having been washed and vacuumed throughout.
Very difficult to get through to the Services department by phone. Rings out for long periods. Aside from this, great service
friendly ,efficient service
Friendly, thorough and I like the video
I felt that there was a distinct lack of communication on certain issues I had after I had actually paid the deposit. Communication prior to me signing on the dotted line was second to none. This disappointed me somewhat.
They are very helpful!
Extremely helpful with the issue I had
Why did it require me to ring another BMW dealership to ensure I got the best price for the service I required when I bought the car from yourselves?
Well trained friendly staff
First class service from Russell from beginning to end and the car was prepared to a excellent standard. I was very impressed at the level of information provided during the build delivery process via both email and directly from Russell.
Everything went as planned perfection
The car is perfect and arrived early.
Williams Bolton and salesman Grant Orgill look after their clients in a friendly, efficient and caring manner.
All staff very professional , kept me informed and the handover was very informative
Grant gave first class customer service.
It was a pleasure to be looked after by Grant Orgill, because he is so polite, attentive to the customers needs and a genuinely really nice person.
Delivered ahead of schedule and looked great