Had a concerning event at the start of the experience which required my determined insistence on not accepting what the suspension of my service plan. The Service Manager eventually resolved the matter otherwise the score would be 0.

Nothing to complain about even though the car was kept overnight which I was not forewarned of.

No problems

Good customer service in spite of an unexpected issue

Amy in service was excellent, keeping me informed on progress of the service & MOT. The work was completed ahead of schedule and I was able to collect the car to enable me to attend a meeting.Would have been a 5 had I been aware of the rapid service

Great staff

All the staff are so nice and the service was carried out in a professional manner

Nice clean open space with plenty of amenities whilst you wait for your car.

When an unexpected problem came up with the oil filter, the car needed repairing. I was told initially it aould be fixed the next day (friday). I didnt get a call on friday so had to follow up myself on the saturday and was told it would be monday.

Sometimes communication breakdown

Same as above- also the price- 440 quid for a service !

Service over-ran and the valeting was not very good. Everything else was fine.

Very slow waited too long over an hour for car when picking up had the car from 8am in the morning small service only left without valetThe girl who attended to me said that I could come in an have a free Full valet when I was close by

Service has been very good, and follow up service very good.

I felt like I was a customer which the body shop wasn't bothered about and I felt like they just wanted to get rid of me. I will never go back to this place due to the way I was treated by the body shop.

Everyone I dealt with was friendly and courteous, all was explained before and after. The business lounge allowed me to get on with my work while I waited.

Overall I was somewhat disappointed with my experience with the Williams BMW service centre in Bolton. The staff were great however they seemed rushed off their feet. I had to queue for 30 mins before my car was taken in. Understaffed.

All work completed as promised and to a high standard

Excellent. Top marks to Thomas Gosling whoWent out of his way to help us and keep usInformed at all times. He is a great assetTo Williams Bolton.

As above-Excellent care except the delay in getting the vehicle booked for service

As previous answer

Wouldn’t go anywhere else, Bolton always efficient and friendly.

Almost perfect service, on a smallest note I would have liked to get a reply about swapping tires over.

Alice on service reception was as helpful, efficient and informative as ever

Unlike previous visits the problem with the car was not corrected and no date can be given when the fault will be rectified.Collecting the car, still with fault ,it was not where i was told it would be. Eventually Amy found the car still unvaleted .

thorough job done. only concern was part needed and still waiting a couple of weeks later to hear if it has yet arrived. ( rubber lining round door frame )

I had booked a waiting appointment to have my car have a MOT test. The appointment was for 10am and I had my car returned to me at 1pm!At the service check in desk I was stood waiting for someone to acknowledge my presence for ten minutes whilst

I believe my car was driven excessively during it's the time at the Garage. Two days to fix a broken sensor seemed a little extreme. Booking in process not easy.

Car brought in for squeaky brakes when reversing but when brought home brakes still squeaking so booked in again for the day.

I have had better service at other garages, requested an auto and was given a manual, had to wait to be served was in the garage for at least 40mins.

Telephone answering was very poor and the only way I could make a booking was by visiting showroom

They have been efficient and very courteous. Mr Tom Bradbury is a credit to your company.

Problem repaired, car left in a clean condition, very satisfied.q

Easy to use nice staff

Service was carried out quickly and efficiently. Waiting area is very comfortable and well stocked with newspapers, coffees etc.

Resolved an issue with my car

Friendly professional staff. Work done on time and car returned clean.

dishonourable company that don't stand by there word staffed by arrogant people.

Great staff willing to help and they explain what is required. This makes you feel at ease and happy the work will be done to a high standard.

As always completely satisfied with the service. Car always looks brand new when i get it back. Staff on the ball and always friendly and professional.

Had to wait weeks for automatic courtesy car

Prompt service,

All the team at Bolton were friendly, helpful and professional.

As above, the staff could not be better and the car is always ready on time and clean which is the icing on the cake.

over the years ,always been helpful and easy to book

kept informed by very helpful Amie

The actual performance of the service was fine, customer service however was far from what I expected.

Reasonable customer service

Show an interest in their customer's welfare, always looked after on the premises, and making sure everything was under control. My first experience of a service here in Bolton and well impressed with the organisation. Detailed service report.

Pampered from arrival to departure.

They did their best to sort out my service problem but we're treated very poorly by their own customer service team.

Problem wasn’t solved and I told that there isn’t a problem but there is

Service rep Amy Dootson was brilliant

Very good customer interaction

based upon many, many years of dealing with Williams bmw for both sales and aftersales service.

From many experiences with this service department I have always been very pleased with their total professional approach and helpful manner to this side of the busyness Especially on their help of courtesy cars when required

Generally very good, but sometimes calls to service desk go unanswered.

Car was only in for a number plate change prior to new car in December, it topok an inordinate length of time, considering it was arranged beforehand.

Both BMW assistance and follow up from local garage excellent

I expected my car to be ready by 5:0 pm but it was 5:45 pm

Good service but has some reservations with car.

As I have stated I am complety satisfied with work done as it was done to a high standard and I was dealt with in a very profesional manner

I took my car for a winter tyre swap. I should have been there about 30 minutes, when I booked it they said it could be up to an hour, I was there nearly 3 hours, Just sat there waiting .

Service itself was ok but received a text with recommendations for work (tyres & wipers) AFTER I had the call to say my car was ready. I would expect a call requesting permission to do the work the same day, not have to take the car back another day.

Was dealt with efficiently . Slight delay a key could not be read but sorted out

Everything completed to a very high standard

Amy was fabulous from start to finish, friendly and made the whole process easy

I like the video of the inspection

The staff at BMW Bolton are excellent. I trust that BMW staff know the particulars of my BMW.

See above. My BMWs have always been serviced there

As above. Car fixed but still don’t understand why faults weren’t checked. Service adviser was reluctant to write down what work had been done / parts changed - again I’m not sure why this would be an issue?

I have no problem with the service

Everything progressed as planned

Staff are very friendly and attentive.

This was the first time I'd taken my BMW in for an oil service as I only purchased it earlier this year. The staff were very pleasant, helpful and efficient.

Quite good nothing exceptional

I was completely satisfied with the service experience at Williams of Bolton.

Poor workmanship

So this is where the fun begins. Alice is a credit to the Williams team. However she can’t fix the ongoing issues that have going on with my X5. Every time I drop the vehicle off once collected another fault happens. Scratches to the vehicle always.

Good service.

Over 25 years as a satisfied customer, super staff and facilities, nothing is too much trouble to ensure a positive experience.

A very efficient process, how well you are looked after whilst the service was carried out and the business area is ideal for somewhere quiet to carry out work.

Simple and easy

Very friendly and warm welcoming

It was alot better than last visit.

The score I have recorded is NOT relating to the Customer Service which I received or the actual parts on my on my vehicle. It is relating the the work in the re fitting of the four wheels, and Poor Inspection on Completion of work carried out.

Staff are very helpful and a great business centre to sit and work whilst I was waiting.

Very satisfied couldn’t have asked for more .

Always try and help

Slightly long wait to be seen at the service desk upon collection

You're customer service was good but not perfect. Sometimes difficult to contact you're body shop guy as he spends a lot of time away from his desk.and nobody seems to cover for him.

Explain everything every step of the way, brilliant service!

Excellent - cannot fault them. Craig even showed by son a "mind reading trick" that has so far baffled everyone he has trotted it out to!

Car arrived 2 weeks early which was a nice surprise before Xmas :-)

First time BMW purchase for us and it won’t be our last! Great dealership. Great cars and a great Grant!

Craig {sales executive} helped me choose the right car and spec and get a good deal. He kept me regularly informed of the progress of the car delivery and made sure I was fully familiar with it when it was handed over.

Superb experience of the delivery of my car

Craig Beaumont sales was very knowledgable deal was just what we wanted no fuss

Good service from the salesman.

Everything done well.

The way your treat and the way you’re taken to your car and how it’s presented

We first went in to browse the X1 having a list of 3 prospective similar type SUV's. The service was that good we placed an order after a test drive there and them. We were very impressed.

It was an amazing service given and they went the extra mile when we went to collect our dream car

Sales and after sales service to date has been top quality. You are made to feel special and your custom and satisfaction are of primary importance.Well done to the staff at Williams Bolton.

All staff from the receptionists to the technical guy were fantastic

No pressure sales.

Just said in last 2 questions ??

From Reception staff to Sales person (Grant Orgill) and all staff between were courteous, helpful and obviously are well trained and proud of their dealership

Blown away with the hand over, flowers was a nice surprise for the wife.

Very positive purchasing experience. The sales executive Paul Swinburne was always on hand to ensure complete customer satisfaction. Lovely handover with flowers and Teddy bear!

Had a couple of unknown delays with the delivery of the car. I was originally told September delivery, this turned out to be 16th October

As per previous answers the Staff the excellent Showroom the quality of the cars Top notch.

The sales advisor, Paul Swinburne, knew the product and was able to assist me in my choice by understanding my needs and suggesting options available. I was kept informed of any developments throughout the delivery process.

Great service

From the initial visit, to designing my car, to the handover, the entire process was enjoyable and managed in a professional manner by your team. Finally, you serve excellent coffee!