Loading...

ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Williams Bolton are a familiar and professional company who know me and tailor their service to my individual needs.

Service

The service adviser Alice Hill was efficient and understood my requirements. I enjoyed a coffee while she arranged lift for me and notified me on completion of the service

Service

They have always been really helpful at the Bolton dealership. I would not take my car anywhere else.

Service

Quick and easy, staff friendly and efficient.

Service

MY VEHICLE WAS TURNED AROUND WITH THE DAY

Service

always good always feel welcome nice staff at williams bolton

Service

Given a time and car not ready. Poor explanations when challenged on issues. Won't be going back unless things drastically alter. £560 for not much more than an oil service

Service

I got my car washed otherwise the score would have been lower.

Service

efficient and on time. good customer service

Service

I was informed new discs/pads 'recommended' .after 100000 miles!!! , apparently due to lack of use!!! I have had all work at your premises and for some unexplainable reason no one thought to tell me until you said you want £300 !!

Service

Service very good but engineer forgot to update the car's service record.

Service

Had to chase 3 times before getting a call back.

Service

BMW know how to service cars and make the customer happy.

Service

identified a problem, shared with staff what my view of the problem was, feedback after solving problem for me was informative and easy to understand

Service

Salesman Phil Crampton was absolutely amazing and assisted us with everything and gave exceptional service which was 2nd to none. The finance person Salim was very helpful too. We found sales manager Anthony rude, arrogant and insulting.

Service

Good experience. Coffee, Wifi and comfortable while you wait. And not that long to wait either.

Service

Amy was very efficient and helpful

Service

First class service from start to finish

Service

Fitted me in for MOT test the next day when all available bookings were taken for several weeks in advance

Service

Customers are just a number to Williams. The more people they have off the better they think they are. No loyalty to existing customers.

Service

My car has been in 5 times for a gearbox leak, I submitted a response last time and no one has contacted me. Yes 5 times, I am still not convinced that the fault has been fixed.

Service

The car went in for a problem and came out with a bigger one. I was promised a phone call three weeks ago to sort the matter out. I`m still waiting. I will not use this service center again

Service

I had a very unsatisfactory experience and the characters allowed here are not sufficient to fully explain the background and details. i would be happy to talk to someone and clarify further.

Service

After sales team was very poor. As above engine management light came on. Dropped car off for the new part to be fitted only to be told 4 hours later that they had ordered the wrong part. Abysmal

Service

My car went in for the window washers not working. I had to wait 3 weeks for an appointment right when I needed them most because of the weather. I was also charged £151 for this repair as apparently I used the wrong screen wash.

Service

completely satisfied with everything

Service

Requested early receipt of vehicle due to other commitments. Delivered within time frame with no quibbles.

Service

The lady was very helpful

Service

Every thing that had to happen did and in good time.

Service

Would have been completely satisfied, but had to book the service online as I couldn't get through by telephone.

Service

Car not cleaned very well after spending £250 I get a better wash and vac at my local car cleaning place for £5, two days later my tyre pressure check flagged up on the screen and had to top up all tyres thought this was part of ths service

Service

I travel 30 miles to bolton that explains it all

Service

Kept up to date with what was happening and Amy made sure I was happy with everything

Service

Car booked in for 8am on prior telephone calls. Advised needed by early afternoon. Work commenced near lunchtime, advised part could be as late as 3pm. Car eventually returned just before 5pm.

Service

Job done with no messing about and I was able to use one of the handy workstations whilst I waited meaning no loss of working hours for my business. Coffee and pastries provided so had a working breakfast, exactly the kind of environment I needed.

Service

the work was complete to a high standard & turned round quickly.

Service

My m140 does 220miles to a tank of fuel. That's eco pro driving like an old man everywhere. This is my second 140.. my previous one was doing 350+ miles a tank. Exactly same car.. same fuel same journeys same driver. Was told its due to the weather

Service

I will never be convinced that a glorified oil and filter change with an overall 'health' check is worth what BMW charges....which is why our other (9yr old BMW) goes to a German specialist for half the cost of any work. But this service was good.

Service

Never had a problem.

Service

service took over 2 hours

Service

prompt appointment ,no long waiting,professional

Service

Please see previous answer. Nothing is too much trouble and my car was cleaned and polished before returning to me.

Service

Would have given full marks but the wait was longer than anticipated

Service

The service was prompt even though we had given them little notice due to illness. We opted to wait and were given lunch plus access to various refreshments etc. Staff informed us the car's progress. It was cleaned inside and out.

Service

Based on my latest experience

Service

My F33 convertible developed a water leak which short circuted the amp. 3 amps and 4 visits later the problem finally seems to have been fixed, but to be honest I dont have much confidence that it wont happen again

Service

I was disappointed that in the past my vehicle was cleaned at least on the outside if not the inside too and this time is wasn't touched

Service

Car was collected, Service carried out and Car returned, and washed and valeted.

Service

As above. Knowledgeable and helpful staff communicating well.

Service

Everybody is so friendly, even the receptionist :)

Service

See response to previous question

Service

In general everything was good, but there was a problem. The inspection email suggested that 2 tyres needed replacing. It quoted a price, which I accepted via the email. I got a confirmation of the acceptance. It wasn't done and nobody knew about it!

Service

Enjoyed visit very considerate staff

Service

Got my name, contact number and company details all wrong. Was booked in for 90 minute appointment which took nearly 3 hours Even got my name wrong on the invoice, cant really believe this even though I spelt my name 4 times for them.

Service

Booked in for 8.00 and for a quick service oil & filter it took 2 hours, do not consider quick.

Service

I was looked after as was my car. It was even cleaned inside & out!!! Friendly approachable staff.

Service

The place was clean, the staff were their usual attentive selves, with credit due to Jo in particular, who looked after me through the process.. There was some unexpected works required and she dealt with it all with the minimum of fuss.

Service

This is the score I will give BMW in general burt as mentioned earlier this visit was not a welcome experience

Service

Repair was quick and I'm happy

Service

I booked the car in for warranty work after a service and when I turned up as agreed the car hadn't been booked in.Not enough characters left so I will just say I was told a load of lies.

Service

Only reconciled by the excellent service given by the technician to explain the fault, otherwise I felt left out of the loop and having to constantly chase up the service. Can never get through to service first time on the phone, always a callback.

Service

Initial booking of service very helpful and excellent. Dropped my car off in the morning however wasn't ready when I arrived to collect it. I was told it was being cleaned when no cleaning took place. I was disappointed by this.

Service

Had a concerning event at the start of the experience which required my determined insistence on not accepting what the suspension of my service plan. The Service Manager eventually resolved the matter otherwise the score would be 0.

Service

Great staff

Service

Nothing to complain about even though the car was kept overnight which I was not forewarned of.

Service

No problems

Service

Nice clean open space with plenty of amenities whilst you wait for your car.

Service

All the staff are so nice and the service was carried out in a professional manner

Service

Amy in service was excellent, keeping me informed on progress of the service & MOT. The work was completed ahead of schedule and I was able to collect the car to enable me to attend a meeting.Would have been a 5 had I been aware of the rapid service

Service

When an unexpected problem came up with the oil filter, the car needed repairing. I was told initially it aould be fixed the next day (friday). I didnt get a call on friday so had to follow up myself on the saturday and was told it would be monday.

Service

Extremely satisfied. Salesman Richard Barlow was fantastic throughout to work a deal that I was satisfied with. Good communication and fast car transfer.

Sales

Always excellent service at Williams from the Sales Dept (stephen Gallagher) and other affiliate staff with the finance walk through etc. Much better than other dealerships I have used in the past.

Sales

As above the staff always pleasant and helpful

Sales

Very professional from all the staff, from reception to sales.

Sales

Got what I wanted

Sales

I found the salesman, Stephen Galloway, to be courteous, friendly, eager to assist and a real asset to Williams BMW Bolton

Sales

First class facilities and staff very knowledgeable about the products on sale. They were able to explain all aspects of the transaction and presented themselves very well.

Sales

Best experience I have had in purchasing of a new car including other premium brands

Sales

I always look forward to purchacing a veichle from Williams of Bolton because you know you will get 100% commitment from their staff

Sales

The sales representative was excellent but based on car quality, breaking down within the first week exceedingly disapointing

Sales

I experienced a delay as my new car had to be transported from a different dealership. Williams provided me with a courtesy car as my PX wasm't covered with roadsie assisatnce and I was concerned driving relatively long distances with no cover.

Sales

Given plenty of information about the car

Sales

Had to keep chasing rep for information, long waits to talk to rep even though appointments were made prior.

Sales

Excellent - cannot fault them. Craig even showed by son a "mind reading trick" that has so far baffled everyone he has trotted it out to!

Sales

Car arrived 2 weeks early which was a nice surprise before Xmas :-)