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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

had a waiting appointment for 90 minutes at 1pm and my car was ready at 2.59pm!! Also not as beautifully clean as Williams used to do it. Was offered complimentary clean but got just that! a clean and not an inside hoover.

Service

Apart from the lady who I dealt with the whole experience has just been a nightmare.

Service

Good service at a fair price.

Service

I given this answer based on the service I got.

Service

Excellent job by all involved

Service

The service l received on the day was excellent but l wasn't impressed with the time it took to get my car booked in to have the work done on the car approx 6 weeks

Service

The service personnel were friendly and professional. I have had to rebook the car in to deal with an amber warning light which I would have preferred to be dealt with at the service visit.

Service

Pleasant experience

Service

A six and a half week wait for the 'earliest available' courtesy car is an utter joke for a premium car retailer.

Service

The reception staff didn't seem to know which service i needed. Had to speak to Manager who was very helpful

Service

U r a star

Service

From the minute you enter the dealership the staff can't do enough for you

Service

Great service once actually acknowledged

Service

Service was booked easily, got timely reminders and ph calls on day re when to pick up.

Service

Nice clean, customer waiting area. I had a coffee & watched TV while my car was serviced.

Service

Friendly staff relaxed atmosphere

Service

Very helpful and efficient staff.

Service

-

Service

I was told to wait an hour before collecting my car after a service whilst it was in the wash que. When I arrived I was told my car had just been brought round and given the keys after paying the bill.The car had never been washed? Not the first time

Service

See above

Service

As above

Service

Completely happy with the experience.

Service

As above

Service

all done according to requirements

Service

Genuinely good deal and sincere aftersales service

Service

Like I said only Amy the manager from Bolton helped and showed that she cares. My car fault was never found. Have to wait weeks to get booked in. Paying for car can't even drive everyday. Shocking

Service

Had to wait six weeks for a service appointment with a courtesy car Which, for a main dealer is unacceptable. Also having to book the car in for a full day just for someone to look at a sticking cover ( not to try and repair) is also unreasonable

Service

I had to Mather the service team to get my car back

Service

Very professional, no waiting, all sorted really quickly

Service

Service experience was good. Unfortunately not impressed with the valet standard of the car when collected. Some areas not washed such as the roof and the inside had not been vacuumed. Clearly not inspected I expect more of Williams with this regard,

Service

The service was professional and efficient

Service

Ring and ring no one answers . When they do answer and tell you service are all busy at the moment they'll ring back shortly and dont ring back at all. I came for service first time girl dealing with me got a call i didnt see her again for 20 mins

Service

Always is top notch

Service

Done on time and I was able to work while I waited.

Service

Kept me informed, work done to time frame, pleasant and polite

Service

See above comment.

Service

after my issues were raised, Williams communication and action taken was brilliant.

Service

Pleasant and efficient staff, good coffee and facilities.

Service

Service cost was below estimate although car was not washed or vacuumed as expected

Service

Same as above

Service

Greeted politely. The car was ready on time.

Service

Service completed quickly and video of inspection explaining what needs doing.

Service

Good service

Service

Once dropped of all staff incredibly polite and helpful. No complaints at all. Clear details of what was done and needed.

Service

For the above reason and when I came back to pick up the car I waited for 45 mins. I was called at 3 pm saying car is ready yet when I turned up at 4.45 pm I had to wait for a long time. Again the service was POOR.

Service

As ever. A faultless service. Very good customer relations and you feel valued as a customer.

Service

Was a little delay in getting a replacement vehicle and it was me who was chasing it up

Service

MOT was done on Time. Car was not Valeted at the time, but was offered another day, so went back to get that done.

Service

Knowledgeable staff and good explanation of detail service carried out

Service

Waiting too long for car at completion

Service

I was telephoned to collect my vehicle and it was not cleaned or vacuumed even though I was asked if it was ok to carry out this service when I initially dropped it off first thing in the morning

Service

Fast lane service took longer than it should and my car was returned as though it had been washed with a brush and missed areas

Service

good service

Service

Would of liked ad blue checked and topped up

Service

The service provided was second to none the staff were attentive and knowledgeable

Service

No problems

Service

Kept up to date throughout the day.

Service

Excellent customer service.

Service

Good company, great service, very helpful & willing to listen. Very positive & proactive approach, proud of what they do & how they do it.

Service

My vehicle was booked in for a brake fluid change - a fairly minor thing. I left the car ALL DAY I was told the car would be ready for collection at 5-5.30pm. I arrived at 4.45 The car was not ready it was also supposed to be washed it was a mess.

Service

I was expecting to have the car washed as I was going away the next day

Service

Had my X1 first serviced 10th June at a cost of £278.00 while I waited. A week later my key fob remote control battery failed. On the job sheet it was ticked new battery replaced. It then makes me wonder if anything else was ticked and not done

Service

Shiraz was exceptional

Service

Couldn't fault the way issues were dealt with. See comments above.

Service

Mostly very happy, but when I originally phoned to book in because my service light had come on, I was told it was only because it needed an MOT. It was my local MOT garage who informed me that actually the car was due a service.

Service

Good and efficient service. Everything properly explained.

Service

Resolve problem

Service

Takes ages to ring and speak to right person at bmw centre. Overall not happy

Service

No feedback or report from the recent service. No urgency in meeting the return time request Car was available for collection from 7am not picked until around 10.00 Still waiting On a call back from my call on wednesday

Service

Poor communication, wouldn't return calls.

Service

Wasn't a good experience, my vehicle was due a running in service no courtesy car available for 2 months and no appointments for when I was off work.I had to utilise public transport to get to and from work.

Service

Had to queue for 10 minutes at 8.30am due to only one staff member available then more staff arrived.

Service

Alice and all the service team are excellent thank you All

Service

There was a large queue at the service desks when checking car in. I then rang mid afternoon to check when the car would be ready. I was promised a call back, this didn't happen, Arrived at 5:30pm to pick up car and again large queue.

Service

AS number one completely satisfied.

Service

Owen dunkan hss been a great help

Service

Very good service provided by Craig

Service

I always receive excellent service when I visit your Bolton Showroom and service centre.

Service

My wife and I were looked after by your staff while we waited, and loved the sandwiches and drinks. I had s look round your super showroom and cars..

Service

No courtesy car was available despite booking weeks in advance

Service

would like more info on what was actually done and what the work codes on the invoice mean.

Service

Just Perfect service could not be bettered.

Service

Felt valued, was reassured by the professionalism of staff that dealt with me.

Service

Not just buying the car but the aftercare

Service

Based on my most recent experience I would absolutely deal with BMW again however this recent experience is the result of a repair not having been completed in January despite my being informed then that it had been completed. Anthony Friend was extr

Service

The car went in for a service and now the car will not remember 'last position' with the remote controls. I phoned today at 5.30pm but no one was free in the service dept. to speak to me so I left a message with the receptionist but no returned call.

Service

I had to spend a lot of money due to the big oil service was due unbeknown to me. They were able to assist with the price which helped

Service

The staff are always pleasant and knowledgeable

Service

Great service

Service

Thought Grant was very supportive throughout the process, kept in touch and remained professional before and after the sale. Would definitely seek out Grant for any future sales

Sales

Russell made us feel 'special' throughout the whole buying process

Sales

I've bought a number of cars from Stephen Galloway over the years. Always found him to listen to my needs and not push.but he advises well with his detailed knowledge. He is a delight to do business with.

Sales

Very helpful

Sales

As above. Bmw also kept me updated on the delivery of my vehicle!

Sales

There were no issues. The vehicle arrived on time and the handover was extensive and a good experience.

Sales

As a customer for over 25 years with this dealership I have never had a single cause for concern when ordering a new car.The staff, in particular Stephen Galloway who I have dealt with for many years, are all very knowledgeable and courteous.

Sales

First class

Sales

Craig is great, always helpful and very professional

Sales

Our sales representative was helpful and knowledgeable and helped us get the exact car we wanted.

Sales

Standards option are missing.

Sales

every thing explained about the car

Sales

Excellent all round experience.

Sales

Collection experience was good. Car took a little longer than I expected to arrive (but no longer than Craig indicated it may take).

Sales

I was kept informed by the dealership on the car's build. There was a slight hitch with obtaining a new V5C on the 3 series I traded in and the dealership were very accommodating. The handover in the showroom was very impressive.