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Everything was very good, except that I received a video report which was almost impossible to understand as the audio quality was unfortunately very poor
Problems solved quickly with no hassle.
Service from reception through to collection of vehicle all good.
Been using BMW Williams for 6 years now never had a problem.
Everything ran smoothly, good communication.
Everything happened as expected.
Could not fault your service department nichole was very helpful
Communication about every step of the process was clear.
The work carried out on my vehicle was excellent and staff very informative, especially at BMW Williams where I was assited by a member of staff called Nicole, she was amazing and very helpful.
I was given a friendly service and was kept updated with the service work and collection time. And a courtesy car was provided.
Dealt with quickly and courteously.
Was very good did a great job thanks
Quick service and well looked after. Was given the option to wait until they had serviced the car. Staff really welcoming.
Staff looked after me and offered me a private office when they noticed I was in an online meeting for privacy.
Very friendly and informative staff
Excellent efficiency and customer assistance from the service representative Andy.
everything done to plan
I am very very completed satisfied because i was expecting the service to last for 4hours but believed me it took just 1hours and few minutes.
Very satisfied always promptly notified, the communication is excellent.
I was offered a very competitive service plan to cover the car until the end of the warranty period which has given me complete piece of mind. A big thank you to Tom at Williams Bolton for his help and assistance in guiding me through the details.
The experience was well organised
Clear and friendly throughout the whole process.
Charger swapped over with no issues
Professional and courteous service from start to finish.
Every part of the service was completed well from dropping the car off to picking it up and updates throughout the day.
Excellent service from booking in through to collection after service.
They were very good
An amazing service!
It was a simple and easy process and I came out smile with my service package I purchased .
All on time and great staff
Great job overall
Everything was completed to a high standard.
A good job was carried out by an informative and courteous Thomas Gosling.
The service team are very professional. My requirements were all taken care of and I was fully informed with progress.
Because u are simple the best
Great job repairing some corrosion
Brilliant communication friendly and informative staff
BMW Bolton were great
Everything explained and promptly completed.
"While you wait" service was quick, thorough and vehicle handed back to me clean and tidy. All staff were professional and friendly and Covid precautions in place.
The whole process was well explained giving an easy and stress free experience.
The advisor was very helpful and gave phenomenal service. Many thanks
Angela was a pleasure to deal with!
Completely satisfied with the whole experience.
Anthony and Andy are brilliant kept me up to date with what was happening and what was wrong with my car, I was given a really nice courtesy car which I was so happy with I wanted to buy one ??
Your service staff were efficient and polite and friendly, both Angela and Alice were a pleasure to speak with.
When I eventually got directed to the right place (where I had originally gone) it was sorted
My car was seen to and repaired before I expected and they also managed to squeeze in the mot! Thanks to Andrew and workshop. This is by far the best experience I have had and just what I expect from BMW
No issues to mention
Prompt and no issues
Knowledgeable and professional contact.
Helpful staff and all work carried out correctly.
Easy booking process, reasonably priced and a really pleasant, smooth experience.
The Service staff are always very helpful and make you feel at ease
Excellent service from start to finish
Great service from BMW. Polite, helpful and friendly staff.
As above with addition to an emailed video survey with recommendations for work that will be required in the near future.
Good communication on recall programme
First class customer service
The car diagnostic test they done put me at ease, plus the fitting of the battery came at the right price this time.
Again no problems, and Nicole was very polite and helpful.
The service was very good.
Sorted my car no fuss at all and sorted hire car straight away
I have dealt with Williams Bolton for many years and they always provide first class service
Always very helpful
Fantastic customer care from Angela Walker, including providing a brand new BMW as a courtesy car! Very impressed. Many thanks.
The fault was repaired under warranty and your service agent, Nicole, was very helpful. Nicole kept in touch via texts/phone calls regarding the progress of the work to be carried out to advise on the delay regarding spare parts.
I had my receipt taken off me and had to ask for a copy of it
I was kept informed of progress and the turnaround time was very quick.
Williams Bolton has proved that a main dealership can provide a great experience. The included 2 years service package, at time of purchase, was great. A damaged tyre was replaced at an excellent price and likewise with the brake fluid change.
Very amiable staff who do their job with utmost professionalism.
Same as above
Efficient and timely service
Very satisfied. Vehicle ready on time.
always get good service with the Bolton branch
Excellent.. In particular the service video provided on completion
Always a great friendly atmosphere
Excellent communication even when the answer was not the one I was hoping for.
Found aome tyre problem and fixed it
Staff, Angela Walker in particular, are always professional, pleasant and helpful.
Good team and helpful
The service department was great, the technician was too.
Again outstanding service from Jon Cusick & his colleague Tom very friendly , extremely helpful. Faultless.
Everything carried out as needed
Big showrooms can lack intimacy but Alice on service was warm and very helpful. She was extremely professional and I felt reassured leaving my pride and joy with her
Dealing with Bolton BMW was like a breath of fresh air 10 out of 10 ,when I need my next car I will definitely be going back there
Problem solved in a very personal manner
Did a good job. Reasonable time frame. Good communication
Service was really good, Angela kept me updated throughout, explaining issues clearly and giving me different options
Professional staff and that's why we come back
Could have been better with an update call daily as we were waiting, instead of us having to call in after a few days
Job done quick
Fully met my expectations in terms of keeping me fully informed of the service procedures and dealing with the whole process in a very professional manner.
Kept informed at every stage. Washed my car and received a comprehensive report.
My car was serviced quickly
The service was great. Anthony the service manager dealt with me personally. He resolved all issues that I had with the car & provided a first rate experience. Very friendly.
Always feel like I'm in safe hands
Great customer service from your service people
Staff very professional and courteous
Covid has caused some issues with visiting showrooms, however the visits where carried out with courtesy and respect
it was a good experience collecting my car, it was nice to complete the process stood next to my new car. Showroom not available due to covid. Grant my sales advisor was brilliant on the day despite having to keep running back and forth.
No problems at all.
Delivered on time the car is stunning mike set everything up when through everything on the car answered all the questions on the car and explainedl how things basically worked
Fantastic service from start to finish even during a pandemic.
Completely satisfied. The car is stunning and everyone involved in the sale went out of their way to be helpful.
Well delivered under covid rules
Everyone has always made me feel welcome and safe
Russell made the entire process easy and was a pleasure to deal with
I went get a new car. My 30th. After the usual sales dancing. I was successful sales person in a past life. I know what I want. May be worth male staff getting that a woman knows her mind / formidable. Sales manager John was fab. Russell a nice guy
Having bought from the centre before I was equally satisfied this time
Nothing but exemplary and in very difficult times due to the Pandemic they have made every part of the experience stress free and as quick as things could be in the circumstances. We were constantly in the loop and reassured throughout.
See 1 above
Williams, Bolton (Grant Orgill) very helpful, helping me through every step of the process (in these difficult times) from start to finish.
Our family has used Williams Bmw since 1996 and have purchased 17No cars from them during this period and we would never purchase from anyone else
Sales Exec Stuart Langan gave a 5 star service. pulled out all the stops to get my car ready for the time i needed it.
Stuart the main man he is a star