Williams Bolton Star Rating
Sales
17 comments from 47 reviews
Service
51 comments from 161 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Brilliant, every visit I receive excellent service"
"staff allways polite and helpfull, problem dealt with efficently"
"Dealership very helpful"
"i advised them that the tyres needed replacing and they did not have any . there was no courtesy car and the 3 days they had the vehicle there for on a standard service was excessive."
"very pleased with service recieved"
"Very helpful service desk"
"They repaired the vehicle without testing that the fault had been repaired, I had to return the car. I would also have appreciated the collection and delivery service."
"After repair work noise was coming from engine compartment, pipes at the top of the engine had not been secured"
"The staff at Williams Bolton are completely polite, friendly and very helpful."
"The dealer does not seem to be able to fix my BMW."
"I was told at 11 am what was wrong but it would not be ready until 5pm. I got the car back the following day."
"It had been booked in for a mot service they had no record of the booking they then asked what price i had been quoted. They did do the mot and provided the courtesy car. It was very disappointing that they had no record of my booking."
"It took far too long to get the BMW sorted."
"No problems whatsoever and particularily like the discount for regular customers"
"up on pickup i recieved a document advice sheet stating that my front rear tyres were worn, the rears to 5mm on the edges, this is clearly not a true check as the tyres are less than 30 milies old as they are brand new not impressed, no confidence"
"Very pleased."
"Its a really nice place no problem at all."
"Everything was satisfactory. You could not fault it."
"It is not the nearest dealership but i always go because they are really good."
"I liked the personal attention from Neal Philbrock who kept me informed of progress. Despite being short of staff over the holiday period, he got straight on with the work."
"The chap who deal with me at reception was everything I want from reception. This is second time he has dealt with me and probaly why I wold come back to BMW as competitor receptions make you frustrated waiting. He was actually helpful."
"Most recent visit was for the washer replacement. Initially told I would have to wait for covers to be painted. No follow up call to notify me. Phone call from me elicits that they would have to be ordered as they were not in stock."
"John go's out of his way to help me."
"I could not receive the Connected Services. This was corrected by the dealer by downloading the latest software. However, All the entries in the Navigation address book were lost. BUT the destination history and Down loaded routes were still there"
"i think it was very good"
"It was good. The courtesy car should have been free considering i was spending £500."
"I could tell the difference in the vehicle when the service had been carried out."
"2 visits for repairs, charged £18 for hire car"
"Always had good service from Williams BMW."
"I left my car for the two hours I was told it would take, it was completed on time, at the cost I was quoted was washed vacuumed."
"Angela is an absolute credit to BMW."
"Cleanliest garage I have seen and they cleaned my vehicle as well"
"The service team at BMW Bolton were very helpful especially Mark Scott who were very attentive during a few problems my car experienced when work was carried out."
"I like the dealership there good ."
"SERVICE AND VALET EXCELLENT"
"Excellent experience,excellent facilities, I was able to work and had complimentary sandwiches for lunch"
"they provide excellent service"
"I was pleased that the car had been thoroughly valeted. Car has ben running very well since the service"
"they were verry efficient"
"The service and customer care whilst waiting for the car was excellent"
"A fantastic service and a special mention to Mark, so clear with his explanations"
"Excellent"
"took in to nearest dealer by bmw assist to repair fuel leak on journey from london to manchester and stayed with friends so only dealt with them by phone"
"had to revisit on two subsequent occasions to solve an issue, I regard this as poor. 1st visit was told ready in the same day, lated told ready next day, I regard this as poor"
"The broken wires in the boot opening system should have been identified"
"All the staff were freindly and all my needs were met. Very good."
"Excellent service from Williams Bolton and in particular Mark in the service department."
"They look after you and the service is excellent."
"I have complete faith in Williams Bolton, as I have done for a good number of years"
"Service manager is doing all he can to resolve the issus"
"Excellent facilities for me as a business customer whilst I waited for my car to be serviced."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Russel Drake did a great job from start to finish"
"Excellent"
"Excellent staff and very pleasant atmosphere to buy cars."
"i have been dealing them for 20 years and i am very happy with them"
"Completely satisfied with the dealership experience"
"The service was first class from reception to delivery, thank you Williams"
"The salesperson couldn't have been more helpful. This was the bes handover of any vehicle I have ever had"
"First class friendly informative service from mike biggar sales"
"Very pleased with the service I received"
"every thing explained in detail all questions answered"
"We were undecided as to whether to purchase the Urban or Sport model and indeed which colour to choose and interior. Everything was explained to us and upon delivery of the vehicle we were kept well informed of progress."
"By far the most satisfying buying experience. Would like to commend Stephen Galloway, certainly an asset to Williams, the handover was so very special"
"I found the sales person extremely helpful."
"My experience was very good, as the sales executive did everything in her power to ensure I left a very satisfied customer."
"Polite knowledgeable courteous staff"
"alison speakman, was first class very helpfull and made me feel like a valued customer."
"I have bought many brands from many dealers, but BMW Bolton has to be the best in customer service and do give an honest opinion."