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ABOUT WILLIAMS BOLTON.

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service took a little longer than expected.

Service

As above email was sent to your customer services email on 1st of Jan over a week ago and zero response or acknowledgement of receipt of email.

Service

At 1.20 we were told it was too late to ordered tyres . After much protesting the receptionist Wendy said they could pick some up in Trafford park . After waiting til 5.15 the car was left somewhere it couldn’t be found . Finally it was found .

Service

Excellent service from start to finish

Service

Excellent service and contact from service team member Amy at Bolton.

Service

Good service, car ready when they promised, you cannot ask for more

Service

Friendly and efficient staff , I had a camera fitted and you went the extra mile and returned my car cleaned inside and out, thank you so much.

Service

Had the vehicle for three days and still did not do all the jobs and paint work satisfactorily.

Service

The agent was both pleasant and reassuring regarding my late arrival.

Service

Prompt service

Service

The service and staff are excellent but standards of customer care this side of recession have reduced - coffee not working, other than biscuits little else is now offered. What the matter. Courtesy cars could be by rental company - why is this hard.

Service

customer service is great

Service

excellent service

Service

Did not phone me when car was ready, they said they had tried to call me, I did not receive a call.

Service

very well run outfit.

Service

I was able to book a "while you wait" appointment, which is very convenient as my home is in another town.

Service

Always very courteous and helpful. Always explain any carried out. The work has always been completed most satisfactorily.

Service

Friendly and helpful staff and work carried out in the time advised.

Service

The management of my servicing requirements and the delivery e experience is superb

Service

Job done on time and with a smile

Service

As above. I had to then make three telephone calls in an attempt for someone to take responsibility and to try and resolve the outstanding points.

Service

Made welcome, greeted nicely, wonderful customer service

Service

We have to wait while our car is repaired and the staff are very courteous and attentive.

Service

There is nothing I can think of that made it unsatisfactory

Service

Everything was fine apart from having to rebook my appointment due to part being returned to supplier!

Service

The service department are always available and on hand to answer any questions. However the service report was printed in black and white, when in fact the report is designed for colour to highlight areas of the vehicle which need attention.

Service

Excellent diagnostics of my recent TPMS issue, spoke with the mechanic personally who explained what was wrong, what he had done etc.

Service

Very efficient service

Service

Would have been completely satisfied,but on the last two occasions i was handed my car keys told the car was outside in a parking bay,the car was still being valeted,on both occasions i had to search for my car, then wait one hour,annoying.

Service

Because the whole service experience was excellent absolutely.

Service

On collecting my car kept waiting over 20 mins because the paperwork was "missing".

Service

I was disappointed that a curtesy car was not available for me to use. I booked the work three weeks in advance.

Service

As above and I would dread to think how long a car would take if i5 needed proper work never mind a tyre change !!

Service

I have nothing to say other than the servicing at Williams is second to none.

Service

Did what u said u would do

Service

after my 7,s first service both front cream leather seats and arm rests had black stains on them

Service

Price of service was quoted on booking. Nothing extra charged.

Service

Ease of use and very professional

Service

The standard of service was as good as I expected, but the icing on the cake was the way the car was presented on collection. It looked as good as the day I first took delivery.

Service

Very friendly and efficient staff

Service

They washed half hearted in a rush. I would have preferred they did not wash it all. I had to wash it again when I got home.

Service

Great overall service.

Service

Everything done and good advice given.

Service

The service advisor was a caring genuine person who went out of her way to keep us updated on the progress of our car whilst it was in the workshop.

Service

Dealt with by Angela in the usual efficient and friendly manner

Service

5 hours to do the job including last hour for car to be cleaned, on returning to car it hadn’t been cleaned!

Service

My car was booked in for a service and I know have to come back for a second time as the engine oil change was missed and the screen wash was empty. When you pay so much money for these services you expect BMW to get it correct first time.

Service

Some staff are brilliant some have a job smile and give you the time of day

Service

Very efficient and pleasant

Service

As well as an oil change I had a front and rear dash cam fitted. Since then the top third of the rear screen demister has stopped working and radio reception is terrible

Service

I was told my car was ready for collection at 14.15 only to find out when I arrived at the dealer that I had to wait another hour to collect my car.

Service

Customer service rubbish all bmw wants is the sale of your car

Service

On arrival at Williams Bolton, I was greeted by a member of staff and escorted to the service department. A lovely member of staff called Amy dealt with booking in my car. Her professionalism was a credit to Williams. Please pass on my thanks !

Service

I was dealt with efficiently and politely. Also I had the use of a courtesy car while mine was being worked upon

Service

Very professional salesman

Service

My vehicle was not purchased from Bolton, i work nearby and had a problem with my car, after calling out BMW services it ended up being repaired at Bolton, they could not have been more helpful and accommodting.

Service

finished on time

Service

Service and consultation fro admin staff was excellent

Service

Car had 2 issues, neither of which were fixed. In fact one, although minor, went worse. It was obvious (to me) when I collected the car it hadn't been fixed but I was asked to 'monitor it' and re-book if necessary.

Service

Good service and staff

Service

I think the staff at Williams do really try their hard to meet customers expectations. They have been very helpful in sorting out the issues that my car had till now.

Service

See above, the brake noise has become a farce.

Service

Problem resolved completely and under warranty

Service

On time no fuss top communication

Service

My car was booked in for a replacement wheel. Initial quote fine. Booking in with Alice at reception fine. I arrived at 10.45 and finally left at 14.05. No explanation of why it took so long.It's a good job your tyre team are not working in Formula 1

Service

I feel the price of over £250 for an oil change to be too expensive especially when the car was purchased as used from Williams Bolton and the oil needed changing 8,000 miles later

Service

Good service carried out on time and car handed back like new

Service

Staff are friendly and welcoming. We commend Emma Taylor, in particular, for her excellent customer service skills. She always remembers us when we come in and makes a point of speaking to us. She demonstrates a personal and professional approach.

Service

Craig was excellent, very smooth process of swapping our car

Service

I have bought various models from Williams and all work done has been first class

Service

Very smooth, no problems.

Service

See above

Service

Good service , efficient and ready in no time . Not sure about replacing the brake fluid and charging £80 though .

Service

Clear information provided. Staff friendly and helpful

Service

On pick up one issue asked to be checked was not mentioned as being dealt with.

Service

The technician/service desk who rang up spend so long trying to sell me other things that he actually forgot to action the small things he requested.

Service

Excellent friendly staff who did their best to get me my car back to me ASAP. Could have done without a mini as a courtesy car given I drive a 7 seater for a reason but was thankful to have a car.

Service

Staff where good, car was ready on time and additional works needed were explained

Service

Quick and reliable.

Service

See above

Service

Staff were friendly but professional. Car cleaned after it’s service. Fantastic!

Service

it was suggested by phone and video that one of the tyres was quite worn and I agreed to it being replaced however there seemed to have been a misunderstanding and the car was returned with the old tyre.

Service

Disappointed because my car was not cleaned. I know this is picky, but I think its something that you would come to expect from a leading car dealership. I know the lady at the time apologised when she realised it had not been cleaned.

Service

As mentioned above

Service

My car was not washed and vac'd as part of the service so had to bring it back. It took a long time and it was literally only the front seat foot wells that were hovered.

Service

Professional and trustworthy service Was provided to me

Service

Shown exactly whats been checked. Car cleaner than it was before it went in! Very efficient.

Service

As above i have always been looked after by all your staff especially Angela

Service

Initially i was concerned that no one would speak to me in the service centre as I patiently awaited an agent to become free.This was noticed by a nice lady called Angela who welcomed me to sit with her and go through what the car needed.

Service

Very good customer service but you have to book quite far in advance to book the car in on a Saturday.

Service

left the car at 8:30 am,was told, will be ready at 5:30 PM to pick up.Not ready at 5:30.Ordered new wiper blade in the morning but not available when pick up the car.Car was not washed.Tyre pressure warning lights on as left the garage had to come bk

Service

car collected and returned punctually as promised

Service

Polite and efficient staff. It might have been a little more helpful if a target time could have been given rather than leaving the vehicle for a whole day for a job that takes an hour.

Service

I just thought it was a bit overpriced, otherwise it would be 5.

Service

Satisfied with the service experience but not at having to pay for what is a design fault, especially as the car is still under warranty.

Service

I brought my car in for an end of warranty check and it was given the all clear on the check sheet given to me, two days later I had my car in for an mot at another garage and was told there was an oil leak on the rear differential.

Service

Still waiting for them to give me a price for a service

Service

After first visit the fault was not fixed and the car had to be booked in again, which was very inconvenient as a courtesy car was not available. However the fault was fixed at the second visit.

Service

Everyone was very friendly and helpful

Service

car was returned fully valeted nice touch

Service

My car service needs were dealt with swiftly whilst I waited.

Service

Very Satisfied with service

Service

The staff at BMW were very helpful and pleasant

Service

Normally when I get the cat back it’s pristine after a vac but it looked like they had 2 mins to vac it

Service

I took the car in for its first service I am getting less mileage out of the car now 40.5 compared what i was getting before 46.5.

Service

Everything promised was delivered

Service

As above. A service with smile. Efficient and very helpful

Service

I booked the car in at 8am for a first service yet it was 12.30 before my car was ready . I was told 3 others were in front of me yet I had booked it in for a specific time

Service

We had received an airbag recall notice - which is impressive in itself since my car is 13 yrs old - this was dealt with promptly and efficiently. Whats more I wasn't subjected to any comments about having such an old car!

Service

Met my requirements

Service

Williams are very good, could have done with a phone call confirming the car was ready to collect though.

Service

Service staff are second to none. Excellent customer service.

Service

I'm dissatisfied because because a courtesy car was not booked and second time when car was provided I was asked to refuel it even though I used it with minimum milage and it was in for the same repair second time.

Service

From start to finish my quality defect was managed effectively and appropriately. They were polite quickly recognized there was a problem and dealt with it accordingly. Whilst ensuring i was happy at all times.

Service

The work was completed in time and I had a courtesy car for the day.

Service

no problems

Service

Although I rang to book 8am MOT it was already booked apparently so it took 4 hours from leaving my car to arriving back @office 2miles away. Better than last time when I had a puncture & it took the entire day. Had to pay for tyre that didnt match3.

Service

all work carried out no return

Service

The installation of the security system was completed in the time stated.

Service

Waiting in a showroom for 3 hours isnt ideal when i had booked a courtesy car so I could go to work. Had to take day off in the end.

Service

Was more expensive than expected and surprised that a vehicle check was added above the service and replacement of brake discs.

Service

Paul was constantly in contact throughout the process keeping me updated regularly.

Sales

Williams are a great company to deal with.

Sales

Very experienced sales guy who listened to my wishes

Sales

Ashley Elderfield had been really helpful throughout, I know I can contact him if I need any further assistance

Sales

The level of service from Williams Bolton, both before and after sales, is excellent and has met or exceeded my expectations over many many years. Which is why I keep coming back!!

Sales

Very Helpful staff set up connectivity to my phone etc

Sales

as above

Sales

An efficient, friendly service .

Sales

As above Ashley was excellent and provided great service his customer focus and needs were superb throughout.

Sales

The sales person (Ian Andrews), whom I had dealt with previously was knowledgeable, helpful, professional and courteous, whilst remaining personable and easy to communicate with.

Sales

Richard at Williams BMW Bolton could not have treated us better. He took us on a test drive which took in motorway, town driving and traffic so I could fully experience the car. He kept me fully informed about delivery and the handover was great.

Sales

I was made to feel very welcome by sales rep Ashley Elderfield who talked me through my options, answered any questions I had, and ensured I got the right car that I wanted. The pick up of the car went smoothly and i was shown how to use the gadgets

Sales

I always receive the best of attention when purchasing any new car. It is a service I now expect from BMW Bolton

Sales

We are always shown courtesy and helpfullness from the sales person (Mike Biggar) whom we deal with

Sales

On collection of the car there were a few issues scrap paper left in the glove box protection strips left on the seals I was promised a full tank of fuel which I never got did phone and nothing was done just a sorry from manager not happy

Sales

Great service

Sales

I have driven BMW before but if I hadn’t , some extra instruction would have been welcome .

Sales

Offered a hot or cold drink and even a sandwich if we were hungry before being shown our car, Jake went through all the features and even said I could email him if I had any concerns, flowers and the umbrella gift were a lovely surprise,

Sales

Because all my queries were satisfactorily answered

Sales

Kept me updated as to when Im getting my car and what options I had. Were very clear from the outset

Sales

Really nice place to be

Sales

Wonderful showroom and staff

Sales

Everything completed on time and to the schedule outlined in the first appointment.

Sales

I really like the rotating turntable when you collect your car, the whole experience is top rate.

Sales

from order to delivery the process was smooth, I was kept informed during the delivery process, if there was any potential delay the Stephen would keep me informed.

Sales

Whole process was well-explained and I didn’t feel pressured into buying anything I didn’t want to. Time was spent finding the right vehicle for me.

Sales

We were given all the help and support we could have wished for and so happy with the experience could not have expected any more.

Sales

The staff as a whole, support staff, receptionist, tech team were all involved and I couldn't have been treated better

Sales

warm welcoming family like approach,

Sales

I would have scored you at 5 stars however your weekend receptionist was appalling, one of the worst receptionists I have ever come across.

Sales

Again the excellent service provided by Ashley & Luke

Sales

Purchase process simple and kept informed about delivery of new car at all times.

Sales

Ashley again did what he said he would d9 and kept is informed at every stage.

Sales

Everyone did exactly as they said. Made me feel welcome

Sales

The purchase process was very efficient and the car made available on time. There was a problem with a delay in setting up the gap insurance but this was resolved after I called the branch.

Sales

Looked after well and given a good deal

Sales

It was a smooth transition.

Sales

Treated very well. Very good handover went through all the cars key functions prior to driving off. Follow up call next day to ensure all ok.

Sales

Communication and quality of advice and process

Sales

very helpful, sorted out my car insurance.gits were a lovely touchcar looked amazing

Sales

I was made to feel very special when collecting the vehicle.

Sales

Everything that was promised was delivered.

Sales

Very friendly staff and informative

Sales

Grant Orgill made the experience pleasant and straightforward.

Sales

No faults to identify

Sales

The experience was enhanced by the extra mile the sales representative went to. The centre itself is a fabulous setting, with cars immaculately presented and the bouquet of flowers was a very lovely finishing touch.

Sales

We were completely satisfied.. the whole process from popping in to have a "quick look" to collecting the car was totally seamless and completely stress free. Craig made the experience totally enjoyable..

Sales

love the car