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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above. My BMWs have always been serviced there

Service

The staff at BMW Bolton are excellent. I trust that BMW staff know the particulars of my BMW.

Service

Interior not cleaned post repair and cigarette lighter socket blank not replaced - now missing. Service details not reprogrammed into on board computer.

Service

As above. Car fixed but still don’t understand why faults weren’t checked. Service adviser was reluctant to write down what work had been done / parts changed - again I’m not sure why this would be an issue?

Service

Hassle free helpful staff

Service

I have no problem with the service

Service

Everything progressed as planned

Service

Staff are very friendly and attentive.

Service

Quite good nothing exceptional

Service

This was the first time I'd taken my BMW in for an oil service as I only purchased it earlier this year. The staff were very pleasant, helpful and efficient.

Service

I was completely satisfied with the service experience at Williams of Bolton.

Service

Poor workmanship

Service

So this is where the fun begins. Alice is a credit to the Williams team. However she can’t fix the ongoing issues that have going on with my X5. Every time I drop the vehicle off once collected another fault happens. Scratches to the vehicle always.

Service

Good service.

Service

I had booked the car in for a known issue yet the service team didn't have the part readily available to fit the part on the day, and so a further 24 hours was required. Water was left inside one of the headlights too.

Service

Over 25 years as a satisfied customer, super staff and facilities, nothing is too much trouble to ensure a positive experience.

Service

A very efficient process, how well you are looked after whilst the service was carried out and the business area is ideal for somewhere quiet to carry out work.

Service

Simple and easy

Service

Because stuck to the time I was quoted .

Service

Very satisfied couldn’t have asked for more .

Service

The score I have recorded is NOT relating to the Customer Service which I received or the actual parts on my on my vehicle. It is relating the the work in the re fitting of the four wheels, and Poor Inspection on Completion of work carried out.

Service

Very friendly and warm welcoming

Service

It was alot better than last visit.

Service

Staff are very helpful and a great business centre to sit and work whilst I was waiting.

Service

Always try and help

Service

Slightly long wait to be seen at the service desk upon collection

Service

You're customer service was good but not perfect. Sometimes difficult to contact you're body shop guy as he spends a lot of time away from his desk.and nobody seems to cover for him.

Service

Explain everything every step of the way, brilliant service!

Service

I was booked in for a service and was not sure if the cost until I asked. I found the manner of the lady who initially dealt with me a bit matter of fact and somewhat cold. The next day she was off sick and there was confusion on picking up the car.

Service

Service was fine, thank you .

Service

Excellent service on arrival

Service

I was kept informed of what was happening from the start.

Service

It was in and out not messing about. And great use of hire / courtesy car if I need

Service

Work done on time friendly staff and my car was washed

Service

Always explained what was happening and why

Service

Not great on phone backs, long run-in time for getting a courtesy car

Service

Good service and communication throughout. Professional attitude from all staff from reception to sales and to the Bodyshop and Service team.Didn't give 5/5 because of an oversight by the mechanics on the MOT which had to be repaired on a 2nd visit.

Service

See above plus for the third time of picking my vehicle up after a service I get a parking light failure warning.

Service

Speedy service,excellent customer care and a friendly welcome.

Service

Quick and efficient service, car valeted too - thankyou

Service

- everything I requested was carried out to the letter and again the level of service afforded whilst on an 'attend and wait' visit was first class when compared with Mercedes & Audi of which I have experience of both.

Service

As I’ve said, excellent service and helpful people.

Service

The availability of curtesy car would have been a lot easier as my car was requested to be kept overnight but with no option a cover vehicle. As such I had to bring it back a second day and still no cover car available.

Service

The service by Williams was excellent as was the BMW call out service. Only hitch was with the time it took Enterprise to provide a car.

Service

I was a bit irritated by the fact that I had to queue 30 mins before being served when I dropped my car off for its service. From when I was served though, everything was fine

Service

nice to speak to people who heads are not up there own arses.the people i dealt with are honest and sincere , and want to give you the Williams experience

Service

it's far better having car collected than hanging around the dealership

Service

Service was prompt and thorough. They discovered a small nail in a tyre and recommended replacing it. Another garage removed the small nail and found that it had not penetrated - the pressure was still correct after removal and so saved me over £200

Service

The service was carried out to my complete satisfaction without any fuss.

Service

MOT was quick and communication was brilliant - Service light still on which is why I haven't scored 5

Service

Dirty marks left on seat

Service

Service completed on time. Clean car on return to us

Service

Can't find fault

Service

Very straightforward - kept to time & kept me informed.

Service

The service was done on time and the car was available when requested

Service

Helpful staff

Service

Did a good job for me on service and MOT. Liked the video explanation of work needed. Also I had a problem at the time with mobility and the collect and return service was invaluable.

Service

Very efficient

Service

People don’t always call you back and you feel unimportant sometimes

Service

car cleaned inside and out side as part of the service, first class.

Service

Best service to date - first time with no issues (even though the car is 4 years old)

Service

Just took longer than i expected.

Service

Great efficient service. Very pleasant adviser

Service

Courteous staff.

Service

Very relaxing not having to worry

Service

Overall experience over many years. We have had 3 BMWs in he family and the experience has been very good

Service

Even sent a video of car on ramp after completing which was good.

Service

Living some distance away from Bolton I decided to wait whilst the service was completed. Refreshments were available and newspapers were on hand to help pass the time.

Service

Consistently deliver a great experience

Service

Generally completely satisfied, but car was not quite ready at end of period. Not a major issue, but close to the wire when it was finally ready.

Service

Once the booking mix up was rectified, the service was very good.

Service

Due to continued delays with sorting out a problem with my car I was offered £100 to apologise. However it took 9 weeks to get the £100 refunded to myself! Which was highly annoying as I had to spend £100 to claim back so was £100 out of pocket!

Service

Everything went to pLan

Service

Tyres strewn all over my leather interior and furthermore the new tyres were not inflated to the correct pressure. Instead of a pressure of around 35psi, two of them were at 23psi.!!!.

Service

It was all that I expected

Service

Same as above.. great service with a smile!

Service

Work on car was carried out to expected standard

Service

Job done! Everything as promised and helpful service staff.

Service

Very good

Service

Williams have always provided me with excellent service and advice.

Service

Good care to the vehicle and customer.

Service

As above

Service

Good communication to keep me updatedThanks Barry ??

Service

dealt with satisfactory

Service

I got my new tyre, price matched with kwik fit, and I had a coffee while I did my e mails. Very nice

Service

Following the service I experienced oil leaks which had not ocured previously. this proved worrying and required top-ups three times. full marks to Williams Bolton for putting things right and explaing the problem.

Service

Staff very helpful

Service

everything was easy and to time

Service

God team of people very down to earth strait forward.

Service

As above. It is also a pleasant place to wait whilst work is being carried out, particlarly in the cafe area.

Service

See above. Car valet a welcome bonus.

Service

The person who dealt with my service was very professional and explained me all about it ...

Service

My problem wasn't fixed

Service

Fully met my expectations keeping me informed along the way

Service

I had to wit in line for service and when I picked up thecar. There was not enough staff to deal with the customers.

Service

Service people were good and it’s not their fault about the car. I would think how we that the general manager should help to get me into a more reliable car . I want to stay with BmW but unless something is done I will be forced to go elsewhere

Service

Excellent service, excellent feedback from the mechanic video and advice. Fast and friendly service, I’m really happy

Service

the only problem I had you put my son's name on the video report you sent to me. I told you about this.

Service

Looked after well and very comfortable whilst waiting

Service

Totally satisfied

Service

Everything was completed

Service

All done as expected ,on time.

Service

There are other places provide good service as you do but for last cost

Service

Had a problem came in for an oil service, while there I asked when first MOT was due only to be told it was due on the 8th of August , I never got reminder I had been drivering illegal,had to leave car my salesman had to get me a curticy car

Service

Think it’s poor you send out videos of other people’s cars

Service

Comfortable surroundings and friendly staff

Service

nothing was to much trouble

Service

I love the video update

Service

staff were quickly on hand. just made the whole process much easier than where i have been in the past

Service

The MOT was done in a timely manner. Thank you for washing my car too.

Service

Everything was easy, seamless, and on time

Service

The Williams Bolton look after their customer extremely well

Service

For reasons mentioned above.

Service

See comment above..plus providing a comfortable lounge area with drinks and complimentary breakfast is a genuine touch of class.

Service

Issue with vehicle was resolved quickly - was kept fully informed of potential cause of problem and contacted when I vehicle ready for pickup

Service

Had a couple of unknown delays with the delivery of the car. I was originally told September delivery, this turned out to be 16th October

Sales

As per previous answers the Staff the excellent Showroom the quality of the cars Top notch.

Sales

The sales advisor, Paul Swinburne, knew the product and was able to assist me in my choice by understanding my needs and suggesting options available. I was kept informed of any developments throughout the delivery process.

Sales

Great service

Sales

From the initial visit, to designing my car, to the handover, the entire process was enjoyable and managed in a professional manner by your team. Finally, you serve excellent coffee!

Sales

the salesman was fantastic so so helpful

Sales

Ability to arrange a convenient time to pick up vehicle and relaxed explanations of vehicle before driving away

Sales

Good service great advice given no pussy salesmen. Enjoyable experience

Sales

Russell made everything so simple.

Sales

Everything explained in detail from start to finish.

Sales

Felt really valued and I was looked after from the minute you walk through the door without feeling pressured or mithered

Sales

The deal was gained in a more straightforward way this time and the sales executive didn’t engage in long bartering “games” which devalue the experience. My only quibble was I expected the payment for my trade-in to go into my account on the same day

Sales

Everyone was extremely helpful and friendly making this a positive experience. Grant ensured that we fully understood the vehicle and all its features rather than having to solely rely on the manual.

Sales

I am extremely satisfied with Williams Bolton due to the amazing customer service I received. Richard Barlow handled everything from start to finish with the upmost professionalism and speed. I cannot recommend him or Williams high enough

Sales

Helpful, knowledgeable and friendly staff

Sales

No problems

Sales

Easy, straightforward and personal experience.

Sales

I am very satisfied with the experience at the BMW Centre during the purchase and presentation of the car when we went into the room where the car was. My name was on the door and I was really pleased when seeing the car in all its glory.

Sales

Stephen Galloway is a top class sales adviser and made the whole process extremely easy and pleasant

Sales

Straightforward and quick handover, no issues. PERFECT

Sales

Treated like royalty

Sales

The purchase of any new car should be a very enjoyable and stress free experience, Once again the sales team at Williams Bolton didn't dissapoint

Sales

Good product knowledge and excellent knowledge of my personal requirements

Sales

VIP treatment, one-on-one. Slight damage to the new car.

Sales

As stated prior with regards to Williams BMW Bolton and the reputation BMW have.

Sales

Paul looked after us and felt us as a valued customer, was very friendly

Sales

Paul Swinburne was great at Williams. He got me the right deal and made sure i understood the whole process

Sales

As mine is a mobility car, my daughter was the one who would be driving the car. Everything was explained to her in a way she understood without using salesman jargon that doesn't make any sence.

Sales

Craig our sales rep went out of his way in many occasions to make sure we was happy with everything