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See above. My BMWs have always been serviced there
The staff at BMW Bolton are excellent. I trust that BMW staff know the particulars of my BMW.
Interior not cleaned post repair and cigarette lighter socket blank not replaced - now missing. Service details not reprogrammed into on board computer.
As above. Car fixed but still dont understand why faults werent checked. Service adviser was reluctant to write down what work had been done / parts changed - again Im not sure why this would be an issue?
Hassle free helpful staff
I have no problem with the service
Everything progressed as planned
Staff are very friendly and attentive.
Quite good nothing exceptional
This was the first time I'd taken my BMW in for an oil service as I only purchased it earlier this year. The staff were very pleasant, helpful and efficient.
I was completely satisfied with the service experience at Williams of Bolton.
So this is where the fun begins. Alice is a credit to the Williams team. However she cant fix the ongoing issues that have going on with my X5. Every time I drop the vehicle off once collected another fault happens. Scratches to the vehicle always.
I had booked the car in for a known issue yet the service team didn't have the part readily available to fit the part on the day, and so a further 24 hours was required. Water was left inside one of the headlights too.
Over 25 years as a satisfied customer, super staff and facilities, nothing is too much trouble to ensure a positive experience.
A very efficient process, how well you are looked after whilst the service was carried out and the business area is ideal for somewhere quiet to carry out work.
Simple and easy
Because stuck to the time I was quoted .
Very satisfied couldnt have asked for more .
The score I have recorded is NOT relating to the Customer Service which I received or the actual parts on my on my vehicle. It is relating the the work in the re fitting of the four wheels, and Poor Inspection on Completion of work carried out.
Very friendly and warm welcoming
It was alot better than last visit.
Staff are very helpful and a great business centre to sit and work whilst I was waiting.
Always try and help
Slightly long wait to be seen at the service desk upon collection
You're customer service was good but not perfect. Sometimes difficult to contact you're body shop guy as he spends a lot of time away from his desk.and nobody seems to cover for him.
Explain everything every step of the way, brilliant service!
I was booked in for a service and was not sure if the cost until I asked. I found the manner of the lady who initially dealt with me a bit matter of fact and somewhat cold. The next day she was off sick and there was confusion on picking up the car.
Service was fine, thank you .
Excellent service on arrival
I was kept informed of what was happening from the start.
It was in and out not messing about. And great use of hire / courtesy car if I need
Work done on time friendly staff and my car was washed
Always explained what was happening and why
Not great on phone backs, long run-in time for getting a courtesy car
Good service and communication throughout. Professional attitude from all staff from reception to sales and to the Bodyshop and Service team.Didn't give 5/5 because of an oversight by the mechanics on the MOT which had to be repaired on a 2nd visit.
See above plus for the third time of picking my vehicle up after a service I get a parking light failure warning.
Speedy service,excellent customer care and a friendly welcome.
Quick and efficient service, car valeted too - thankyou
- everything I requested was carried out to the letter and again the level of service afforded whilst on an 'attend and wait' visit was first class when compared with Mercedes & Audi of which I have experience of both.
As Ive said, excellent service and helpful people.
The availability of curtesy car would have been a lot easier as my car was requested to be kept overnight but with no option a cover vehicle. As such I had to bring it back a second day and still no cover car available.
The service by Williams was excellent as was the BMW call out service. Only hitch was with the time it took Enterprise to provide a car.
I was a bit irritated by the fact that I had to queue 30 mins before being served when I dropped my car off for its service. From when I was served though, everything was fine
nice to speak to people who heads are not up there own arses.the people i dealt with are honest and sincere , and want to give you the Williams experience
it's far better having car collected than hanging around the dealership
Service was prompt and thorough. They discovered a small nail in a tyre and recommended replacing it. Another garage removed the small nail and found that it had not penetrated - the pressure was still correct after removal and so saved me over £200
The service was carried out to my complete satisfaction without any fuss.
MOT was quick and communication was brilliant - Service light still on which is why I haven't scored 5
Dirty marks left on seat
Service completed on time. Clean car on return to us
Can't find fault
Very straightforward - kept to time & kept me informed.
The service was done on time and the car was available when requested
Did a good job for me on service and MOT. Liked the video explanation of work needed. Also I had a problem at the time with mobility and the collect and return service was invaluable.
People dont always call you back and you feel unimportant sometimes
car cleaned inside and out side as part of the service, first class.
Best service to date - first time with no issues (even though the car is 4 years old)
Just took longer than i expected.
Great efficient service. Very pleasant adviser
Very relaxing not having to worry
Overall experience over many years. We have had 3 BMWs in he family and the experience has been very good
Even sent a video of car on ramp after completing which was good.
Living some distance away from Bolton I decided to wait whilst the service was completed. Refreshments were available and newspapers were on hand to help pass the time.
Consistently deliver a great experience
Generally completely satisfied, but car was not quite ready at end of period. Not a major issue, but close to the wire when it was finally ready.
Once the booking mix up was rectified, the service was very good.
Due to continued delays with sorting out a problem with my car I was offered £100 to apologise. However it took 9 weeks to get the £100 refunded to myself! Which was highly annoying as I had to spend £100 to claim back so was £100 out of pocket!
Everything went to pLan
Tyres strewn all over my leather interior and furthermore the new tyres were not inflated to the correct pressure. Instead of a pressure of around 35psi, two of them were at 23psi.!!!.
It was all that I expected
Same as above.. great service with a smile!
Work on car was carried out to expected standard
Job done! Everything as promised and helpful service staff.
Williams have always provided me with excellent service and advice.
Good care to the vehicle and customer.
Good communication to keep me updatedThanks Barry ??
dealt with satisfactory
I got my new tyre, price matched with kwik fit, and I had a coffee while I did my e mails. Very nice
Following the service I experienced oil leaks which had not ocured previously. this proved worrying and required top-ups three times. full marks to Williams Bolton for putting things right and explaing the problem.
Staff very helpful
everything was easy and to time
God team of people very down to earth strait forward.
As above. It is also a pleasant place to wait whilst work is being carried out, particlarly in the cafe area.
See above. Car valet a welcome bonus.
The person who dealt with my service was very professional and explained me all about it ...
My problem wasn't fixed
Fully met my expectations keeping me informed along the way
I had to wit in line for service and when I picked up thecar. There was not enough staff to deal with the customers.
Service people were good and its not their fault about the car. I would think how we that the general manager should help to get me into a more reliable car . I want to stay with BmW but unless something is done I will be forced to go elsewhere
Excellent service, excellent feedback from the mechanic video and advice. Fast and friendly service, Im really happy
the only problem I had you put my son's name on the video report you sent to me. I told you about this.
Looked after well and very comfortable whilst waiting
Everything was completed
All done as expected ,on time.
There are other places provide good service as you do but for last cost
Had a problem came in for an oil service, while there I asked when first MOT was due only to be told it was due on the 8th of August , I never got reminder I had been drivering illegal,had to leave car my salesman had to get me a curticy car
Think its poor you send out videos of other peoples cars
Comfortable surroundings and friendly staff
nothing was to much trouble
I love the video update
staff were quickly on hand. just made the whole process much easier than where i have been in the past
The MOT was done in a timely manner. Thank you for washing my car too.
Everything was easy, seamless, and on time
The Williams Bolton look after their customer extremely well
For reasons mentioned above.
See comment above..plus providing a comfortable lounge area with drinks and complimentary breakfast is a genuine touch of class.
Issue with vehicle was resolved quickly - was kept fully informed of potential cause of problem and contacted when I vehicle ready for pickup
Had a couple of unknown delays with the delivery of the car. I was originally told September delivery, this turned out to be 16th October
As per previous answers the Staff the excellent Showroom the quality of the cars Top notch.
The sales advisor, Paul Swinburne, knew the product and was able to assist me in my choice by understanding my needs and suggesting options available. I was kept informed of any developments throughout the delivery process.
From the initial visit, to designing my car, to the handover, the entire process was enjoyable and managed in a professional manner by your team. Finally, you serve excellent coffee!
the salesman was fantastic so so helpful
Ability to arrange a convenient time to pick up vehicle and relaxed explanations of vehicle before driving away
Good service great advice given no pussy salesmen. Enjoyable experience
Russell made everything so simple.
Everything explained in detail from start to finish.
Felt really valued and I was looked after from the minute you walk through the door without feeling pressured or mithered
The deal was gained in a more straightforward way this time and the sales executive didnt engage in long bartering games which devalue the experience. My only quibble was I expected the payment for my trade-in to go into my account on the same day
Everyone was extremely helpful and friendly making this a positive experience. Grant ensured that we fully understood the vehicle and all its features rather than having to solely rely on the manual.
I am extremely satisfied with Williams Bolton due to the amazing customer service I received. Richard Barlow handled everything from start to finish with the upmost professionalism and speed. I cannot recommend him or Williams high enough
Helpful, knowledgeable and friendly staff
Easy, straightforward and personal experience.
I am very satisfied with the experience at the BMW Centre during the purchase and presentation of the car when we went into the room where the car was. My name was on the door and I was really pleased when seeing the car in all its glory.
Stephen Galloway is a top class sales adviser and made the whole process extremely easy and pleasant
Straightforward and quick handover, no issues. PERFECT
Treated like royalty
The purchase of any new car should be a very enjoyable and stress free experience, Once again the sales team at Williams Bolton didn't dissapoint
Good product knowledge and excellent knowledge of my personal requirements
VIP treatment, one-on-one. Slight damage to the new car.
As stated prior with regards to Williams BMW Bolton and the reputation BMW have.
Paul looked after us and felt us as a valued customer, was very friendly
Paul Swinburne was great at Williams. He got me the right deal and made sure i understood the whole process
As mine is a mobility car, my daughter was the one who would be driving the car. Everything was explained to her in a way she understood without using salesman jargon that doesn't make any sence.
Craig our sales rep went out of his way in many occasions to make sure we was happy with everything