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Polite and efficient staff. It might have been a little more helpful if a target time could have been given rather than leaving the vehicle for a whole day for a job that takes an hour.
I just thought it was a bit overpriced, otherwise it would be 5.
I brought my car in for an end of warranty check and it was given the all clear on the check sheet given to me, two days later I had my car in for an mot at another garage and was told there was an oil leak on the rear differential.
Satisfied with the service experience but not at having to pay for what is a design fault, especially as the car is still under warranty.
Still waiting for them to give me a price for a service
After first visit the fault was not fixed and the car had to be booked in again, which was very inconvenient as a courtesy car was not available. However the fault was fixed at the second visit.
car was returned fully valeted nice touch
Everyone was very friendly and helpful
The staff at BMW were very helpful and pleasant
Very Satisfied with service
My car service needs were dealt with swiftly whilst I waited.
Normally when I get the cat back its pristine after a vac but it looked like they had 2 mins to vac it
Everything promised was delivered
I took the car in for its first service I am getting less mileage out of the car now 40.5 compared what i was getting before 46.5.
As above. A service with smile. Efficient and very helpful
We had received an airbag recall notice - which is impressive in itself since my car is 13 yrs old - this was dealt with promptly and efficiently. Whats more I wasn't subjected to any comments about having such an old car!
I booked the car in at 8am for a first service yet it was 12.30 before my car was ready . I was told 3 others were in front of me yet I had booked it in for a specific time
Williams are very good, could have done with a phone call confirming the car was ready to collect though.
Met my requirements
Service staff are second to none. Excellent customer service.
From start to finish my quality defect was managed effectively and appropriately. They were polite quickly recognized there was a problem and dealt with it accordingly. Whilst ensuring i was happy at all times.
I'm dissatisfied because because a courtesy car was not booked and second time when car was provided I was asked to refuel it even though I used it with minimum milage and it was in for the same repair second time.
The work was completed in time and I had a courtesy car for the day.
all work carried out no return
Was more expensive than expected and surprised that a vehicle check was added above the service and replacement of brake discs.
The installation of the security system was completed in the time stated.
Although I rang to book 8am MOT it was already booked apparently so it took 4 hours from leaving my car to arriving back @office 2miles away. Better than last time when I had a puncture & it took the entire day. Had to pay for tyre that didnt match3.
Waiting in a showroom for 3 hours isnt ideal when i had booked a courtesy car so I could go to work. Had to take day off in the end.
My key cover was ripped off & broken.Couldn't find my car when I came to collect!!!Young lad tried to give me a white 2 series and was insistent that this was my car, told him I was collecting a black X5. He shrugged & told me to go to reception.
Service was fine car was not valeted felt somewhat disappointed as it did feel like I was just taking it to a local garage.
Improved since last time I had issues with the dealership
Express service slot booked. Including a recall for some plate which they couldn't do when it was recalled the first time.Again this time they didn't have what they needed. Has to be booked in again. Why not let me know when they have part.
Good communication, car ready on time, within the maintenance pack, quality of service wash/valet.
Everything done perfect
Really friendly and helpful staff, good quality workmanship and I always feel truly valued as a customer.
service was quick, clean and good information and communication
The seating and cafe area is ideal to relax whilst car was being mot
The lady that dealt with me was very knowledgeable and professional she is a credit to BMW.
Not quite perfect, had to wate in line to be booked in for service.
See above comments
Because I could pick my car up early and I was sent home in a taxi and that was very good
Car booked in for fast track service at 1.00 pm. Left garage at 4.15 pm.
work completed as needed and car cleaned
I had space and free wifi to complete some work whilst I was waiting for my car and as there were a range of refreshments there I could have a coffee as well. All staff members were polite and courteous.
delivery of ultimate service.
Friendly and helpful staff and the car ready to pick up as advised
Dan in Sales helped me massively and gave me options I didn't know I had. Very good sales executive and well informed
All done while I waited.....car valeted and a generally good experience
Staff were friendly and I was contacted as soon as the car was ready for collection
The Service/ Parts dept people could not do enough for me when I visited the showroom.
The team in the Service department are first class, nothing is ever too much trouble to ensure that you have a pleasant experience, and they are totally professional in their approach and most friendly.
Great service team at Williams in Bolton who have looked after our 3 Series over its 16 year life!
See answer to question 1
A small issue still needs to be resolved.
All was completed
service representative was friendly and explained everything clearly, the car was ready to pick up on time -- and had been cleaned which was a nice extra
The staff were very professional and courteous. I was kept updated with my repair information and was made to feel welcomed
The documents for the MOT were not explained
Car was ready a lot earlier than expected, my advisor did her best to accommodate me
good feedback from technician
The salesman, James was extremely courteous and gave us plenty of time to decide on our vehicle and was on hand to answer any questions, He even took the time to call us over the next two weeks to see if we had any problems
I was very leased with the attention given by the staff.
Nothing was too much trouble
Because they completed the service as expected .They clean and valet the car as well.
Good service and friendly people
I have been going to Bolton only for several years I live closer to other 3 BMW garages but I like the staff at Bolton I really like their friendliness And also they remember you
From my initial phone call to BMW assist (who turned up within 30 minutes), having the car taken away to be repaired, a replacement vehicle sent direct to my home address, I could not fault the professionalism of everybody involved.
Relaxing experience and a chance to look at new cars
As the problem was Sat Nav related it seemed that there was a reluctance to escalate the problem to BMW head quarters where it may also have to be have passes to the reverent people.
VERY HELPFULL RECEPIONIST
The service team have been great, They kept me well informed, Returned calls as promised whenever they had an update.
always a plesure to visit this dealership in modern surroundings
Seamless service from Angela in service and very friendly
Great service all round, really nice people.
Because the service was provided exactly as described and the environment is much better than the average MOT garage
Friendly service undertaken within the allotted timescale.
Problem was sorted. Would have liked more guidance on how to stop the problem recurring
when I made the appointment for my car to be checked over, because it was a recall something to do with the passenger airbag I was asked to bring the at a certain time and it would be ready to pick up at 5 o'clock it was ready at 4pm great team work
Very professional and fast service
Although we were dealt with very well by the service reception we were very disappointed not be offered an automatic courtesy car whilst our car was in for a bmw recall.On returning to collect our car we were absolutely amazed to be charged for fuel
Could not help or answer my question about getting locked inside my car when I lost the key remote
Couldn't fault anything
My car was fixed to a high standard
Fast service Information given in the service Food given while we waited
Service excellent but prices for additional work high. Price matched for two rear tyres resulting in £60 saving per tyre, why not charge realistic prices in the first place.
Good service but despite being told the car had been cleaned, it hadn't
I was very satisfied overall.
Always looked after - fab team.
The experience of dropping the car off was great. But what can I say when I am not happy with the outcome of the service and the farce I am going through trying to get it sorted
Both members of the service team who dealt with my appointment seemed to know what they were doing and wer bale to answer my few questions.
You know what to expect,and normally no problems.
Extremely efficient; saved me time . Excellent service from all
I choose to wait whilst the service was carried out and Being given an appointment time my vehicle was 30 minutes late to be taken which kept me longer than expected and with a young child it was difficult.
Can't fault the staff, who were both polite and helpful. Experience soured by the cost for the parts and work carried out.
See above. Final follow up is the only reason it got to a two star. Otherwise would have been 1 star.
When Driving the car you could tell work had been done as it seemed to Drive a lot better, Car was washed and Cleaned when picked up.
Good service, friendly well mannered personnel
engine oil service was completed on time. attentive and friendly staff, with a special mention for Yvonne. very comfortable and pleasant surroundings
1-2 things, no full tank of fuel on courtesey car, this really annoys me, no full reset on car computer system, however, this was rectified very efficiently at no cost to myself, the complementary valet not brilliant to be honest, otherwise all good
did everything they said they would, and cleaned the car after ;-)
My car was booked at a time to suit me and I collected it at a time to suit me. Perfect. The only other thing you could have done would of been to collect it and deliver it back for me.
As above. its not good enough to be left waiting and be given an unsafe dirty car especially when I was told if I had an accident the insurance excess would be inflated.
Everything was fine - all was fine.
Very impressed when they offered pick and drop service for my car from my home address
As above was completely satisfied with the experience
Only dissatisfaction was that my boot wasn't hoovered in the valet. Appreciate that it had a fair amount of dog hair, but for £250 for a minor service, 10 mins with a strong vacuum shouldn't be too much to hope for.
Always the same experience.
All items were covered, and issues resolved, no fuss
Once again the personal contacts with BMW Williams have always been courteous and efficient. The mark of 4 as opposed to 5 reflects the availability of parts.
Everyone was really helpful after I'd had my car stolen which was a mess. Repaired back to like new.
Loan car had no fuel had to wait in dealership while the service agent went to fill it up.
Prompt, smart service. Sometimes on the telephone some service staff can be a little impatient and appear uninterested, on the other hand there are some which can be rather excellent - Bit of a lucky dip really.
Car returned same day, communicated by email for the service report which includes a video of my car being checked. Feel it's worth the money for the high customer service.
Personal service and like the email containing the inspection video
Car finished on time, cleaned and valeted.
Great service, absolutely no issues at all.
cant ask for more.
Great customer service
The staff I dealt with at Williams were very helpful and friendly at all times and this score is not a reflection on the face to face contact I had with them. However the items listed below in question 3 are the reason for this score.
Well organised, liked the video from the mechanic, the car cleaned inside and out shows Williams care about customers.
I couldn't access the video I was sent. Although I was told everything was fine , I don't know what was checked.
Easy to book service. It was free as included in service pack when car purchased. Car ready when promised.
I was made to feel very special when collecting the vehicle.
Everything that was promised was delivered.
Very friendly staff and informative
Grant Orgill made the experience pleasant and straightforward.
The experience was enhanced by the extra mile the sales representative went to. The centre itself is a fabulous setting, with cars immaculately presented and the bouquet of flowers was a very lovely finishing touch.
No faults to identify
We were completely satisfied.. the whole process from popping in to have a "quick look" to collecting the car was totally seamless and completely stress free. Craig made the experience totally enjoyable..
love the car
All about our experience was excellent
Treated very well in great surroundings
Richard, my sales advisor was great. Knowledgeable, easy to chat to, and not pushy at all.Everything was smooth from beginning to end.
Very well looked after
Again, whole process smooth.
Received excellent service from Stephen Galloway at Williams, Bolton.
Again, nothing was too much trouble,
Cars staff environment brilliant
Good salesman who dealt with everything well from start to delivery.
Stephen Galloway was brilliant throughout the sale and even with the aftercare. Very understanding to our needs and very patient.Definitely a peoples person.
I was made comfortable by the gentleman who dealt with me , he made sure I understood everything from the documents I signed to knowing how to operate my car on handover as well as a sandwich and as much refreshments as I desired , fabulous !
It was a very pleasurable and smooth transaction
The entire experience was as expected, plus.
The options available and the suggestions of additional extras was brilliant and assisted me every step of the way.
Russel Drake is an exceptional salesman and along with Craig they managed to get us a deal at the right price for us.
Fantastic experience , very relaxed , not rushed , everything explained about the car and its features , car set up by salesman before i drove away which was fantastic and one less thing to worry about
Richard Barlow was an excellent salesperson
Daniella was very helpful and honest.
All involved went above and beyond to enable me to get the car I really wanted.
All down to russell
Everything was dealt with, and we are extremely happy.
Service was personally tailored, felt important and nothing was too much trouble
All questions answered and every effort made to ensure we could see and test tha variants of the model we wanted.