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ABOUT WILLIAMS BOLTON.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Dunscar Golf Club Receives Considerable Investment from Williams BMW

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Williams Group Employees Prepare for Charity Run

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly service undertaken within the allotted timescale.

Service

As above

Service

when I made the appointment for my car to be checked over, because it was a recall something to do with the passenger airbag I was asked to bring the at a certain time and it would be ready to pick up at 5 o'clock it was ready at 4pm great team work

Service

Problem was sorted. Would have liked more guidance on how to stop the problem recurring

Service

Read 3. I am out of the country!

Service

Could not help or answer my question about getting locked inside my car when I lost the key remote

Service

Very professional and fast service

Service

Although we were dealt with very well by the service reception we were very disappointed not be offered an automatic courtesy car whilst our car was in for a bmw recall.On returning to collect our car we were absolutely amazed to be charged for fuel

Service

Couldn't fault anything

Service

See below

Service

My car was fixed to a high standard

Service

Fast service Information given in the service Food given while we waited

Service

Service excellent but prices for additional work high. Price matched for two rear tyres resulting in £60 saving per tyre, why not charge realistic prices in the first place.

Service

I was very satisfied overall.

Service

The experience of dropping the car off was great. But what can I say when I am not happy with the outcome of the service and the farce I am going through trying to get it sorted

Service

Good service but despite being told the car had been cleaned, it hadn't

Service

Always looked after - fab team.

Service

Both members of the service team who dealt with my appointment seemed to know what they were doing and wer bale to answer my few questions.

Service

You know what to expect,and normally no problems.

Service

Extremely efficient; saved me time . Excellent service from all

Service

Can't fault the staff, who were both polite and helpful. Experience soured by the cost for the parts and work carried out.

Service

I choose to wait whilst the service was carried out and Being given an appointment time my vehicle was 30 minutes late to be taken which kept me longer than expected and with a young child it was difficult.

Service

When Driving the car you could tell work had been done as it seemed to Drive a lot better, Car was washed and Cleaned when picked up.

Service

See above. Final follow up is the only reason it got to a two star. Otherwise would have been 1 star.

Service

Good service, friendly well mannered personnel

Service

Good service

Service

1-2 things, no full tank of fuel on courtesey car, this really annoys me, no full reset on car computer system, however, this was rectified very efficiently at no cost to myself, the complementary valet not brilliant to be honest, otherwise all good

Service

engine oil service was completed on time. attentive and friendly staff, with a special mention for Yvonne. very comfortable and pleasant surroundings

Service

did everything they said they would, and cleaned the car after ;-)

Service

My car was booked at a time to suit me and I collected it at a time to suit me. Perfect. The only other thing you could have done would of been to collect it and deliver it back for me.

Service

As above. its not good enough to be left waiting and be given an unsafe dirty car especially when I was told if I had an accident the insurance excess would be inflated.

Service

Everything was fine - all was fine.

Service

Only dissatisfaction was that my boot wasn't hoovered in the valet. Appreciate that it had a fair amount of dog hair, but for £250 for a minor service, 10 mins with a strong vacuum shouldn't be too much to hope for.

Service

Very impressed when they offered pick and drop service for my car from my home address

Service

As above was completely satisfied with the experience

Service

All items were covered, and issues resolved, no fuss

Service

Always the same experience.

Service

Once again the personal contacts with BMW Williams have always been courteous and efficient. The mark of 4 as opposed to 5 reflects the availability of parts.

Service

Everyone was really helpful after I'd had my car stolen which was a mess. Repaired back to like new.

Service

Loan car had no fuel had to wait in dealership while the service agent went to fill it up.

Service

very helpful

Service

Prompt, smart service. Sometimes on the telephone some service staff can be a little impatient and appear uninterested, on the other hand there are some which can be rather excellent - Bit of a lucky dip really.

Service

Car returned same day, communicated by email for the service report which includes a video of my car being checked. Feel it's worth the money for the high customer service.

Service

Car finished on time, cleaned and valeted.

Service

Personal service and like the email containing the inspection video

Service

See 3.

Service

Great service, absolutely no issues at all.

Service

Great customer service

Service

cant ask for more.

Service

The staff I dealt with at Williams were very helpful and friendly at all times and this score is not a reflection on the face to face contact I had with them. However the items listed below in question 3 are the reason for this score.

Service

Well organised, liked the video from the mechanic, the car cleaned inside and out shows Williams care about customers.

Service

Easy to book service. It was free as included in service pack when car purchased. Car ready when promised.

Service

I couldn't access the video I was sent. Although I was told everything was fine , I don't know what was checked.

Service

Satisfied with the way it was handled, but not satisfied with the outcome - fault not found.

Service

The contacts and service exceeded my expectations

Service

Unsure as to whether the problem on the price was due to incompetence or not - but I was not given an accurate quote prior to the work taking place. This does not build trust. However, the situation was resolved to my satisfaction during the visit.

Service

The actual service was great! I was given a window for the expected duration, which was accurate. A lift home was arranged for whilst the service took place and my car was washed and valeted before I picked it up. All staff were friendly + helpful.

Service

As above,

Service

The service work was completed within the timescale advised and the overall cost was reasonable.

Service

My requirements were met

Service

Same again

Service

Very bad experience

Service

Everything was explained clearly. The sales person James Campbell was very understanding and was not pressurizing me to purchase a car. He was genuine and was a real gentleman.

Service

Staff very stuck up.They didn't even wash the car or vacum it.had scratches on door called the dealership didn't even get call back tried for 2days had no luck. Very poor service

Service

Politeness of staff in this branch they go out of there way to make things so easy

Service

Things happened when and how I was promised and whilst waiting for my car the hospitality staff regularly checked whether I wanted any refreshments. I has newspapers to read, free wi-fi and TV if I wanted it. I could work or relax as I wished or need

Service

It all went very smoothly

Service

Everything went smoothly, I was given a courtesy car and had little or no inconvenience.

Service

Again excellent service in a timely manner

Service

As usual perfect service and facilities while you wait.Courteous staff (Angela Walker)

Service

Could've done with a curtesy car booked for us as opposed to waiting around for the car!

Service

As above

Service

Work done on the car was good but the car should have been checked as I have to return tomorrow because functions were not working i.e. sat nav. tv. hopefuly this will be corrected.

Service

made you feel as though it was a personal service just for you

Service

AS ABOVE Also, when I picked my car up at this visit I found a new small scratch to my front nearside alloy wheel and when I started the car up I was greeted by the words ‘SERVICE’ in red on the dash. The computer had not been reset following the MOT

Service

Efficient

Service

Everything went well with the actual service but no one came back to me regarding the full check and video that was carried out although I do accept that he faults found were minor

Service

Very satifsfied with the actual work that was undertaken. Issues with communications and problem solving.

Service

Extremely. Staff very helpful.

Service

Very friendly and nothing too much trouble

Service

Great service and advice by Alice.

Service

Alice, on the Service desk was very friendly, polite and efficient. The dealership is very welcoming and comfortable, they lent me an X1 courtesy car which has caused me to rethink my next car and the salesman I spoke to was very helpful.

Service

Would have preferred to have been informed when booking the car in for work that it may involve failure of a test needed to be perfomred for safety and the possibility the car may not be available again the same day.

Service

A 30 minute job took two hours.

Service

My car was serviced via a service pack but I wasn't provided with any confirmation / stamp that my car had been serviced. Previously I've had a service log book which was stamped but this doesn't seem to be the case any more - even a printed out reco

Service

They are good but not perfect

Service

Same as above

Service

Job was completed satisfactorily. Only downside would be that the final price was somewhat on the high side.

Service

As i said earlier there service is excellent.

Service

Staff and experience aimed at customer satisfaction. Staff very flexible in altering my appointment time and any staff involvement was met with eye contact and a smile.

Service

The staff were friendly and personable but found the lack of updates frustrating.

Service

You did what you said you would

Service

As above

Service

Service and Hospitality second to none.

Service

Sale based approach to hunting for work. Sales based approach to 'health check' of car when in for work. Tyres where described as 'worn out' but were all double legal limits. In fact tyres only passed the MOT one week prior. No one mentioned they wer

Service

See above

Service

I was kept i formed all the way

Service

Really poor customer service and care, poor communication, unable to deliver what has been requested. Really disappointed as the Salesman are good to sell you an expensive car but the aftercare service is poor.

Service

The time expectation given for repair/MOT is always exceeded without being updated that it will be updated. Not professional.

Service

Very helpful staff.

Service

There was some confusion that wasn't handled that well as you had to keep the car longer. However it was sorted.

Service

I had an appointment at Williams in Bolton to try and get the rattles on my vehicle sorted, which by this time had become unbearable On arrival at the service reception, I had to wait several minutes as the staff were talking amongst themselves

Service

As above

Service

They are trying hard.

Service

service very good

Service

Perfect experience

Service

Kept updated.

Service

On inspecting my car after I had waited on the Saturday the rear drivers alloy had three chips that were not there when the car was brought it. I returned and advised Emma who came out and took photographs on her phone and said she would be in touch.

Service

I would have said completely satisfied. It transpired that my car had a puncture which I didnt know about and the on board computer didnt reveal this. When I asked why the receptionist said "that can happen with run flats". I am not satisfied with th

Service

As has become the norm with Williams, they carry out the work competently, but now never go the extra mile to satisfy the customer entirely.Again I had to question the 'clean bill of health' given to me vehicle.

Service

Everything was completed to satisfaction

Service

All credit goes to the lady team leader at the service section , she is really committed to provide excellent service to her customers. She tries everything in her capacity to try and make the service experience of the customer pleasant.

Service

Sent car in for defective blocked screen washers. Told me it would be 150 quid to sort it. I did it for three pounds!! First service £279 compared to £159 for an older X1.Felt cheated! Not to mention the poor service pack & software update.

Service

Williams suggests the wait facility. Staff helpful and courteous.

Service

You are told what the service is about and given a upfront costing

Service

Service fantastic as always, valet could be better

Service

The service was exactly as I expected for a top class dealership all work was carried out while I waited and the staff were very curteous and informative.

Service

See above

Service

As above

Service

The dashboard was not cleaned after the service.

Service

I was in and out in virtually a half hour and I was given coffee and biscuits.

Service

Same as above but Williams Bolton never fail to provide outstanding customer service. I especially like the car being valeted and cleaned following a visit . A small touch but making a big difference

Service

I phoned up to book my car for MOT early June which she told me it was booked in for 8.30 so when I got there the lady said that your only booked in for a brake service i said no MOT she said sorry you'll have to wait I was not happy 11. 20 I left

Service

Car service was fine but not very good with the car cleaning when returned otherwise this would have got top marks

Service

freindly reception efficient service

Service

Dealt with efficiently and kept fully informed at all stages

Service

Being disabled, the distances to walk did cause some discomfort.

Service

Everything was dealt with, and we are extremely happy.

Sales

Service was personally tailored, felt important and nothing was too much trouble

Sales

All questions answered and every effort made to ensure we could see and test tha variants of the model we wanted.

Sales

The sales staff worked hard to communicate and link with all involved in the preparation of my motability car. The hoist people were coordinated by the Salesperson and I was kept up to date throughout.

Sales

Pleased overall however manufacture took 1 month longer than expected

Sales

I was completely satisfied. Any question I had (whether at the centre or over phone) was promptly dealt with. All agreed dates were met.

Sales

Very well looked after through the process.

Sales

This is my fourth new bmw just love the experience

Sales

Everything happens as they say it will

Sales

As above

Sales

Staff were brilliant we was well looked after. Craig Beaumont the sales rep that looked after us was super, made us feel relaxed and welcomed and could have a good laugh and banter with.

Sales

The presentation of my car was so special , lovely flowers, everything was done in a professional manner thankyou

Sales

We are always well looked after, particularly by Stephen Galloway who we have known for many years and is the perfect salesman, very knowledgeable about the product and always very helpful.

Sales

All ok except kept waiting for well over an hour in dealership when picking up new car. Unexpected problem to resolve for previous client. Telling us of problem & likely delay better than being left just sitting there.

Sales

some difficulty in taking delivery of vehicle, somewhat drawn out

Sales

As above. No pushy salesmen, plus the reception staff were very helpful too.

Sales

Proffesional sales person

Sales

No issues, car available when promised

Sales

I am a mobility car driver and I called at BMW on a off chance that that there might have been a car for me . From the minute I walked in through the door I was made to feel special they asked what I was looking for and got the right car for my need.

Sales

Made to feel welcome and valued

Sales

Quiet no fuss professionalisimWithin the dealership

Sales

Love the car and he service provided. russell goes above and beyond.

Sales

Given that I purchased a vehicle of nearly £50k, there was nothing special about the service, no follow up after receiving the vehicle to check all was ok, nothing that made the purchase a special experience. The dealership must improve customer serv

Sales

The purchase went though smoothly without any additional complex paperwork.The delivery went though smoothly to work with our time schedule, even thou our time schedule constantly changes.

Sales

Great service

Sales

Both myself and my wife we welcomed very warmly at Williams Bolton. The sales person Grant orgill was a lovely chap and never put any sales pressure upon us at any stage. He advised us well regarding our options with the decision being made by me any

Sales

Speaks for itself

Sales

All staff we extremely helpful and accomodating, including the ladies on reception. A high level of service was maintained from placing our order to collection of our vehicle

Sales

professional service & customer care care was one of the best i`ve experienced