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ABOUT WILLIAMS BOLTON.

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BMW XDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car booked in for fast track service at 1.00 pm. Left garage at 4.15 pm.

Service

Because I could pick my car up early and I was sent home in a taxi and that was very good

Service

Always helpful

Service

work completed as needed and car cleaned

Service

I had space and free wifi to complete some work whilst I was waiting for my car and as there were a range of refreshments there I could have a coffee as well. All staff members were polite and courteous.

Service

delivery of ultimate service.

Service

Friendly and helpful staff and the car ready to pick up as advised

Service

Dan in Sales helped me massively and gave me options I didn't know I had. Very good sales executive and well informed

Service

All done while I waited.....car valeted and a generally good experience

Service

Staff were friendly and I was contacted as soon as the car was ready for collection

Service

The Service/ Parts dept people could not do enough for me when I visited the showroom.

Service

The team in the Service department are first class, nothing is ever too much trouble to ensure that you have a pleasant experience, and they are totally professional in their approach and most friendly.

Service

All was completed

Service

service representative was friendly and explained everything clearly, the car was ready to pick up on time -- and had been cleaned which was a nice extra

Service

A small issue still needs to be resolved.

Service

The documents for the MOT were not explained

Service

See answer to question 1

Service

Great service team at Williams in Bolton who have looked after our 3 Series over its 16 year life!

Service

The staff were very professional and courteous. I was kept updated with my repair information and was made to feel welcomed

Service

Car was ready a lot earlier than expected, my advisor did her best to accommodate me

Service

good feedback from technician

Service

I was very leased with the attention given by the staff.

Service

great service

Service

The salesman, James was extremely courteous and gave us plenty of time to decide on our vehicle and was on hand to answer any questions, He even took the time to call us over the next two weeks to see if we had any problems

Service

Good service and friendly people

Service

Nothing was too much trouble

Service

Because they completed the service as expected .They clean and valet the car as well.

Service

From my initial phone call to BMW assist (who turned up within 30 minutes), having the car taken away to be repaired, a replacement vehicle sent direct to my home address, I could not fault the professionalism of everybody involved.

Service

I have been going to Bolton only for several years I live closer to other 3 BMW garages but I like the staff at Bolton I really like their friendliness And also they remember you

Service

Relaxing experience and a chance to look at new cars

Service

As the problem was Sat Nav related it seemed that there was a reluctance to escalate the problem to BMW head quarters where it may also have to be have passes to the reverent people.

Service

VERY HELPFULL RECEPIONIST

Service

Seamless service from Angela in service and very friendly

Service

The service team have been great, They kept me well informed, Returned calls as promised whenever they had an update.

Service

Great service all round, really nice people.

Service

always a plesure to visit this dealership in modern surroundings

Service

Because the service was provided exactly as described and the environment is much better than the average MOT garage

Service

Friendly service undertaken within the allotted timescale.

Service

when I made the appointment for my car to be checked over, because it was a recall something to do with the passenger airbag I was asked to bring the at a certain time and it would be ready to pick up at 5 o'clock it was ready at 4pm great team work

Service

Problem was sorted. Would have liked more guidance on how to stop the problem recurring

Service

As above

Service

Very professional and fast service

Service

Could not help or answer my question about getting locked inside my car when I lost the key remote

Service

Although we were dealt with very well by the service reception we were very disappointed not be offered an automatic courtesy car whilst our car was in for a bmw recall.On returning to collect our car we were absolutely amazed to be charged for fuel

Service

Couldn't fault anything

Service

My car was fixed to a high standard

Service

See below

Service

Service excellent but prices for additional work high. Price matched for two rear tyres resulting in £60 saving per tyre, why not charge realistic prices in the first place.

Service

Fast service Information given in the service Food given while we waited

Service

The experience of dropping the car off was great. But what can I say when I am not happy with the outcome of the service and the farce I am going through trying to get it sorted

Service

Good service but despite being told the car had been cleaned, it hadn't

Service

Both members of the service team who dealt with my appointment seemed to know what they were doing and wer bale to answer my few questions.

Service

Always looked after - fab team.

Service

I was very satisfied overall.

Service

You know what to expect,and normally no problems.

Service

Extremely efficient; saved me time . Excellent service from all

Service

I choose to wait whilst the service was carried out and Being given an appointment time my vehicle was 30 minutes late to be taken which kept me longer than expected and with a young child it was difficult.

Service

See above. Final follow up is the only reason it got to a two star. Otherwise would have been 1 star.

Service

Can't fault the staff, who were both polite and helpful. Experience soured by the cost for the parts and work carried out.

Service

When Driving the car you could tell work had been done as it seemed to Drive a lot better, Car was washed and Cleaned when picked up.

Service

1-2 things, no full tank of fuel on courtesey car, this really annoys me, no full reset on car computer system, however, this was rectified very efficiently at no cost to myself, the complementary valet not brilliant to be honest, otherwise all good

Service

Good service, friendly well mannered personnel

Service

engine oil service was completed on time. attentive and friendly staff, with a special mention for Yvonne. very comfortable and pleasant surroundings

Service

Good service

Service

My car was booked at a time to suit me and I collected it at a time to suit me. Perfect. The only other thing you could have done would of been to collect it and deliver it back for me.

Service

Everything was fine - all was fine.

Service

did everything they said they would, and cleaned the car after ;-)

Service

As above. its not good enough to be left waiting and be given an unsafe dirty car especially when I was told if I had an accident the insurance excess would be inflated.

Service

As above was completely satisfied with the experience

Service

Very impressed when they offered pick and drop service for my car from my home address

Service

Only dissatisfaction was that my boot wasn't hoovered in the valet. Appreciate that it had a fair amount of dog hair, but for £250 for a minor service, 10 mins with a strong vacuum shouldn't be too much to hope for.

Service

All items were covered, and issues resolved, no fuss

Service

Always the same experience.

Service

Once again the personal contacts with BMW Williams have always been courteous and efficient. The mark of 4 as opposed to 5 reflects the availability of parts.

Service

Everyone was really helpful after I'd had my car stolen which was a mess. Repaired back to like new.

Service

Loan car had no fuel had to wait in dealership while the service agent went to fill it up.

Service

Prompt, smart service. Sometimes on the telephone some service staff can be a little impatient and appear uninterested, on the other hand there are some which can be rather excellent - Bit of a lucky dip really.

Service

Car returned same day, communicated by email for the service report which includes a video of my car being checked. Feel it's worth the money for the high customer service.

Service

very helpful

Service

Car finished on time, cleaned and valeted.

Service

See 3.

Service

Personal service and like the email containing the inspection video

Service

cant ask for more.

Service

Great customer service

Service

Great service, absolutely no issues at all.

Service

The staff I dealt with at Williams were very helpful and friendly at all times and this score is not a reflection on the face to face contact I had with them. However the items listed below in question 3 are the reason for this score.

Service

Easy to book service. It was free as included in service pack when car purchased. Car ready when promised.

Service

Well organised, liked the video from the mechanic, the car cleaned inside and out shows Williams care about customers.

Service

I couldn't access the video I was sent. Although I was told everything was fine , I don't know what was checked.

Service

The contacts and service exceeded my expectations

Service

Satisfied with the way it was handled, but not satisfied with the outcome - fault not found.

Service

The actual service was great! I was given a window for the expected duration, which was accurate. A lift home was arranged for whilst the service took place and my car was washed and valeted before I picked it up. All staff were friendly + helpful.

Service

Unsure as to whether the problem on the price was due to incompetence or not - but I was not given an accurate quote prior to the work taking place. This does not build trust. However, the situation was resolved to my satisfaction during the visit.

Service

As above,

Service

My requirements were met

Service

The service work was completed within the timescale advised and the overall cost was reasonable.

Service

Same again

Service

Very bad experience

Service

Everything was explained clearly. The sales person James Campbell was very understanding and was not pressurizing me to purchase a car. He was genuine and was a real gentleman.

Service

Politeness of staff in this branch they go out of there way to make things so easy

Service

Staff very stuck up.They didn't even wash the car or vacum it.had scratches on door called the dealership didn't even get call back tried for 2days had no luck. Very poor service

Service

Things happened when and how I was promised and whilst waiting for my car the hospitality staff regularly checked whether I wanted any refreshments. I has newspapers to read, free wi-fi and TV if I wanted it. I could work or relax as I wished or need

Service

It all went very smoothly

Service

Everything went smoothly, I was given a courtesy car and had little or no inconvenience.

Service

Again excellent service in a timely manner

Service

As usual perfect service and facilities while you wait.Courteous staff (Angela Walker)

Service

As above

Service

Could've done with a curtesy car booked for us as opposed to waiting around for the car!

Service

Work done on the car was good but the car should have been checked as I have to return tomorrow because functions were not working i.e. sat nav. tv. hopefuly this will be corrected.

Service

made you feel as though it was a personal service just for you

Service

AS ABOVE Also, when I picked my car up at this visit I found a new small scratch to my front nearside alloy wheel and when I started the car up I was greeted by the words ‘SERVICE’ in red on the dash. The computer had not been reset following the MOT

Service

Efficient

Service

Everything went well with the actual service but no one came back to me regarding the full check and video that was carried out although I do accept that he faults found were minor

Service

Great service and advice by Alice.

Service

Alice, on the Service desk was very friendly, polite and efficient. The dealership is very welcoming and comfortable, they lent me an X1 courtesy car which has caused me to rethink my next car and the salesman I spoke to was very helpful.

Service

Extremely. Staff very helpful.

Service

Would have preferred to have been informed when booking the car in for work that it may involve failure of a test needed to be perfomred for safety and the possibility the car may not be available again the same day.

Service

Very satifsfied with the actual work that was undertaken. Issues with communications and problem solving.

Service

Very friendly and nothing too much trouble

Service

My car was serviced via a service pack but I wasn't provided with any confirmation / stamp that my car had been serviced. Previously I've had a service log book which was stamped but this doesn't seem to be the case any more - even a printed out reco

Service

A 30 minute job took two hours.

Service

They are good but not perfect

Service

Same as above

Service

Perfect

Sales

See above

Sales

All involved went above and beyond to enable me to get the car I really wanted.

Sales

All down to russell

Sales

Everything was dealt with, and we are extremely happy.

Sales

Service was personally tailored, felt important and nothing was too much trouble

Sales

All questions answered and every effort made to ensure we could see and test tha variants of the model we wanted.

Sales

The sales staff worked hard to communicate and link with all involved in the preparation of my motability car. The hoist people were coordinated by the Salesperson and I was kept up to date throughout.

Sales

Pleased overall however manufacture took 1 month longer than expected

Sales

This is my fourth new bmw just love the experience

Sales

I was completely satisfied. Any question I had (whether at the centre or over phone) was promptly dealt with. All agreed dates were met.

Sales

Very well looked after through the process.

Sales

Everything happens as they say it will

Sales

As above

Sales

Staff were brilliant we was well looked after. Craig Beaumont the sales rep that looked after us was super, made us feel relaxed and welcomed and could have a good laugh and banter with.

Sales

The presentation of my car was so special , lovely flowers, everything was done in a professional manner thankyou