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ABOUT WILLIAMS BOLTON.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service provided was second to none the staff were attentive and knowledgeable

Service

No problems

Service

Kept up to date throughout the day.

Service

Good company, great service, very helpful & willing to listen. Very positive & proactive approach, proud of what they do & how they do it.

Service

My vehicle was booked in for a brake fluid change - a fairly minor thing. I left the car ALL DAY I was told the car would be ready for collection at 5-5.30pm. I arrived at 4.45 The car was not ready it was also supposed to be washed it was a mess.

Service

I was expecting to have the car washed as I was going away the next day

Service

Had my X1 first serviced 10th June at a cost of £278.00 while I waited. A week later my key fob remote control battery failed. On the job sheet it was ticked new battery replaced. It then makes me wonder if anything else was ticked and not done

Service

Shiraz was exceptional

Service

Mostly very happy, but when I originally phoned to book in because my service light had come on, I was told it was only because it needed an MOT. It was my local MOT garage who informed me that actually the car was due a service.

Service

Couldn't fault the way issues were dealt with. See comments above.

Service

Resolve problem

Service

Good and efficient service. Everything properly explained.

Service

Takes ages to ring and speak to right person at bmw centre. Overall not happy

Service

No feedback or report from the recent service. No urgency in meeting the return time request Car was available for collection from 7am not picked until around 10.00 Still waiting On a call back from my call on wednesday

Service

Poor communication, wouldn't return calls.

Service

Had to queue for 10 minutes at 8.30am due to only one staff member available then more staff arrived.

Service

Wasn't a good experience, my vehicle was due a running in service no courtesy car available for 2 months and no appointments for when I was off work.I had to utilise public transport to get to and from work.

Service

AS number one completely satisfied.

Service

Alice and all the service team are excellent thank you All

Service

There was a large queue at the service desks when checking car in. I then rang mid afternoon to check when the car would be ready. I was promised a call back, this didn't happen, Arrived at 5:30pm to pick up car and again large queue.

Service

Very good service provided by Craig

Service

I always receive excellent service when I visit your Bolton Showroom and service centre.

Service

Owen dunkan hss been a great help

Service

No courtesy car was available despite booking weeks in advance

Service

My wife and I were looked after by your staff while we waited, and loved the sandwiches and drinks. I had s look round your super showroom and cars..

Service

would like more info on what was actually done and what the work codes on the invoice mean.

Service

Just Perfect service could not be bettered.

Service

Not just buying the car but the aftercare

Service

Based on my most recent experience I would absolutely deal with BMW again however this recent experience is the result of a repair not having been completed in January despite my being informed then that it had been completed. Anthony Friend was extr

Service

The car went in for a service and now the car will not remember 'last position' with the remote controls. I phoned today at 5.30pm but no one was free in the service dept. to speak to me so I left a message with the receptionist but no returned call.

Service

I had to spend a lot of money due to the big oil service was due unbeknown to me. They were able to assist with the price which helped

Service

The staff are always pleasant and knowledgeable

Service

Great service

Service

The car is telling me one thing and Williams seem to be getting conflicting information. Re what is due for servicing etc.

Service

this is the first BMW that I have purchased and the personal service that I have experienced is far superior to any other vehicle purchase and aftercare I have had before, everything seems so easy with no hassles.

Service

very helpfull

Service

Bmw did not carry out the service and said so that they would do it when the service was booked in.

Service

As described above.

Service

Awesome

Service

Good service

Service

Was looking at a new car but no staff. Asked about the new z4 the lady did not know if they had one in. Service team where great and reception

Service

Fairly low mileage so I think was ok really but good to have it serviced till the next time

Service

Spent over £800 and didn't clean my car.

Service

Great customer service

Service

everything was fine apart from them answering the phone and ringing you back was awful service

Service

The issues the car went in for were not resolved. The car still makes a grating noise when in the reverse gear. The car still leaks water down the front passenger and driver doors. A courtesy car was not provided. I was left without a car for 2 days.

Service

I was informed of what the car needed and was asked in advance about extra payments before work was done.

Service

At this point i'm sure my frustration was palpable, the lady in the sales department kindly went and asked Andrew where the claim was up to, without taking my call Andrew asked her to tell me that 'we're still waiting authority from the insurer' TBC

Service

They didn't call back on the day to let me know that they wouldn't be able to fix it straight away. I specifically asked them to let me know.

Service

Everything was spot on thanks.

Service

I have spent £1000 on my brake pads and discs but still they making noise I have been 3 time still same so kind of disappointment.

Service

I had ordered the replacement tyre 3 days in advance of taking my car in for a major service but the tyre was not in stock when I arrived and so I had to leave my car overnight and make alternative arrangements to attend a meeting late afternoon

Service

Completed on time with a high level of washing and valeting the car

Service

Great customer service and I like the coffee machine!

Service

Brilliant , can not fault it . I would like to say also the young lady who I dealt with I could not fault this was the first time I have used BMW for a service and she is the reason why I will use again she made feel relaxed and explained everything.

Service

I booked car in for multiple things. However when got there lady told me have do as seperate investigation. Shocking once again. She didn't even know what she was doing to be honest. Damn right rude

Service

Work done on time

Service

Servicing done very efficiently and professionally.

Service

Work performed on time & to a high standard. Well looked after whilst waiting the planned 2 hours for the work to be completed.

Service

Reception was quite a wait

Service

They are difficult to get through to and I had to chase for answers. The follow up post extra work was very disappointing. I reported to the agent that I wasn't happy with the service and still had problems. This wasn't the response the agent expecte

Service

a part had not arrived 7 days after booking the car in for its service and a few small other jobs which delayed collection by 24 hours

Service

It was like an inquisition getting agreement to a new door seal. Photo taken and appt agreed. Wrong part ordered and car repaired following day. Service Rep kept me informed.

Service

The work was done on time and at the quoted price

Service

Because they fixed a puncture in my tyre as I was desperate to get to a meeting and they don't normally do that service anymore.

Service

Excellent service from beginning to end

Service

Tom was professional and knowledgable and kept me upto date with the progress of the job

Service

drop off and collection takes too long fault on car was not detected. (it rolls back when on a steep hill) Answer was unsatisfactory. my car was not in the bay they stated. took 10 mins to locate car which had not been washed.

Service

The lady who dealt with us was so helpful, her customer service was excellent.

Service

There was a problem with the taxi organised so had to pay both ways & still waiting my money back. Said car was finally ready after 7 hours To not even to been washed. !! Not what expect from one top leading car garages.

Service

Politeness and quality of service

Service

Did what was required with the estimated cost.

Service

Excellent service, as always, from Williams Bolton.

Service

Informed of time of collection. Vehicle not ready. Nearly an hour late.

Service

Please see answer to Q1 above

Service

same problem had happened before and was repaired but has re-occurred. Gives me no confidence in the repair.

Service

Williams Bolton has always given me good service. Some of the service staff are more knowledgeable than others, but overall very satisfied

Service

My car was returned to me promptly, spotlessly clean and with the work well done.

Service

The service staff were helpful. The lack of a courtesy car meant I had to wait around for 5 hours. Whilst its nice to have a snack, coffee and read the newspaper, five hours felt like an eternity.

Service

Our sales representative was helpful and knowledgeable and helped us get the exact car we wanted.

Sales

Standards option are missing.

Sales

every thing explained about the car

Sales

Excellent all round experience.

Sales

Collection experience was good. Car took a little longer than I expected to arrive (but no longer than Craig indicated it may take).

Sales

I was kept informed by the dealership on the car's build. There was a slight hitch with obtaining a new V5C on the 3 series I traded in and the dealership were very accommodating. The handover in the showroom was very impressive.

Sales

staff were excellent especially Grant Orgvill who managed the process with me.

Sales

Excellent service always kept informed

Sales

A fantastic showroom. Exudes quality.

Sales

Courteous and friendly service from all the staff I encountered.