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ABOUT WILLIAMS BOLTON.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Employees from the Williams Group Take on the Adrenaline Rush

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Dunscar Golf Club Receives Considerable Investment from Williams BMW

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Williams Group Employees Prepare for Charity Run

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Dealt with by Angela in the usual efficient and friendly manner

Service

5 hours to do the job including last hour for car to be cleaned, on returning to car it hadn’t been cleaned!

Service

My car was booked in for a service and I know have to come back for a second time as the engine oil change was missed and the screen wash was empty. When you pay so much money for these services you expect BMW to get it correct first time.

Service

Very efficient and pleasant

Service

Some staff are brilliant some have a job smile and give you the time of day

Service

As well as an oil change I had a front and rear dash cam fitted. Since then the top third of the rear screen demister has stopped working and radio reception is terrible

Service

I was told my car was ready for collection at 14.15 only to find out when I arrived at the dealer that I had to wait another hour to collect my car.

Service

Customer service rubbish all bmw wants is the sale of your car

Service

On arrival at Williams Bolton, I was greeted by a member of staff and escorted to the service department. A lovely member of staff called Amy dealt with booking in my car. Her professionalism was a credit to Williams. Please pass on my thanks !

Service

I was dealt with efficiently and politely. Also I had the use of a courtesy car while mine was being worked upon

Service

My vehicle was not purchased from Bolton, i work nearby and had a problem with my car, after calling out BMW services it ended up being repaired at Bolton, they could not have been more helpful and accommodting.

Service

Very professional salesman

Service

finished on time

Service

Car had 2 issues, neither of which were fixed. In fact one, although minor, went worse. It was obvious (to me) when I collected the car it hadn't been fixed but I was asked to 'monitor it' and re-book if necessary.

Service

Service and consultation fro admin staff was excellent

Service

Good service and staff

Service

I think the staff at Williams do really try their hard to meet customers expectations. They have been very helpful in sorting out the issues that my car had till now.

Service

Problem resolved completely and under warranty

Service

See above, the brake noise has become a farce.

Service

On time no fuss top communication

Service

My car was booked in for a replacement wheel. Initial quote fine. Booking in with Alice at reception fine. I arrived at 10.45 and finally left at 14.05. No explanation of why it took so long.It's a good job your tyre team are not working in Formula 1

Service

I feel the price of over £250 for an oil change to be too expensive especially when the car was purchased as used from Williams Bolton and the oil needed changing 8,000 miles later

Service

Good service carried out on time and car handed back like new

Service

Staff are friendly and welcoming. We commend Emma Taylor, in particular, for her excellent customer service skills. She always remembers us when we come in and makes a point of speaking to us. She demonstrates a personal and professional approach.

Service

I have bought various models from Williams and all work done has been first class

Service

Craig was excellent, very smooth process of swapping our car

Service

See above

Service

Very smooth, no problems.

Service

Good service , efficient and ready in no time . Not sure about replacing the brake fluid and charging £80 though .

Service

Clear information provided. Staff friendly and helpful

Service

On pick up one issue asked to be checked was not mentioned as being dealt with.

Service

Excellent friendly staff who did their best to get me my car back to me ASAP. Could have done without a mini as a courtesy car given I drive a 7 seater for a reason but was thankful to have a car.

Service

Staff where good, car was ready on time and additional works needed were explained

Service

The technician/service desk who rang up spend so long trying to sell me other things that he actually forgot to action the small things he requested.

Service

Quick and reliable.

Service

See above

Service

Staff were friendly but professional. Car cleaned after it’s service. Fantastic!

Service

Disappointed because my car was not cleaned. I know this is picky, but I think its something that you would come to expect from a leading car dealership. I know the lady at the time apologised when she realised it had not been cleaned.

Service

it was suggested by phone and video that one of the tyres was quite worn and I agreed to it being replaced however there seemed to have been a misunderstanding and the car was returned with the old tyre.

Service

As mentioned above

Service

Professional and trustworthy service Was provided to me

Service

My car was not washed and vac'd as part of the service so had to bring it back. It took a long time and it was literally only the front seat foot wells that were hovered.

Service

Shown exactly whats been checked. Car cleaner than it was before it went in! Very efficient.

Service

As above i have always been looked after by all your staff especially Angela

Service

Very good customer service but you have to book quite far in advance to book the car in on a Saturday.

Service

Initially i was concerned that no one would speak to me in the service centre as I patiently awaited an agent to become free.This was noticed by a nice lady called Angela who welcomed me to sit with her and go through what the car needed.

Service

car collected and returned punctually as promised

Service

left the car at 8:30 am,was told, will be ready at 5:30 PM to pick up.Not ready at 5:30.Ordered new wiper blade in the morning but not available when pick up the car.Car was not washed.Tyre pressure warning lights on as left the garage had to come bk

Service

Polite and efficient staff. It might have been a little more helpful if a target time could have been given rather than leaving the vehicle for a whole day for a job that takes an hour.

Service

Satisfied with the service experience but not at having to pay for what is a design fault, especially as the car is still under warranty.

Service

I brought my car in for an end of warranty check and it was given the all clear on the check sheet given to me, two days later I had my car in for an mot at another garage and was told there was an oil leak on the rear differential.

Service

I just thought it was a bit overpriced, otherwise it would be 5.

Service

Still waiting for them to give me a price for a service

Service

After first visit the fault was not fixed and the car had to be booked in again, which was very inconvenient as a courtesy car was not available. However the fault was fixed at the second visit.

Service

car was returned fully valeted nice touch

Service

Everyone was very friendly and helpful

Service

My car service needs were dealt with swiftly whilst I waited.

Service

Very Satisfied with service

Service

The staff at BMW were very helpful and pleasant

Service

I took the car in for its first service I am getting less mileage out of the car now 40.5 compared what i was getting before 46.5.

Service

Normally when I get the cat back it’s pristine after a vac but it looked like they had 2 mins to vac it

Service

Everything promised was delivered

Service

As above. A service with smile. Efficient and very helpful

Service

I booked the car in at 8am for a first service yet it was 12.30 before my car was ready . I was told 3 others were in front of me yet I had booked it in for a specific time

Service

We had received an airbag recall notice - which is impressive in itself since my car is 13 yrs old - this was dealt with promptly and efficiently. Whats more I wasn't subjected to any comments about having such an old car!

Service

Met my requirements

Service

Williams are very good, could have done with a phone call confirming the car was ready to collect though.

Service

I'm dissatisfied because because a courtesy car was not booked and second time when car was provided I was asked to refuel it even though I used it with minimum milage and it was in for the same repair second time.

Service

From start to finish my quality defect was managed effectively and appropriately. They were polite quickly recognized there was a problem and dealt with it accordingly. Whilst ensuring i was happy at all times.

Service

Service staff are second to none. Excellent customer service.

Service

no problems

Service

The work was completed in time and I had a courtesy car for the day.

Service

Although I rang to book 8am MOT it was already booked apparently so it took 4 hours from leaving my car to arriving back @office 2miles away. Better than last time when I had a puncture & it took the entire day. Had to pay for tyre that didnt match3.

Service

The installation of the security system was completed in the time stated.

Service

all work carried out no return

Service

Was more expensive than expected and surprised that a vehicle check was added above the service and replacement of brake discs.

Service

Waiting in a showroom for 3 hours isnt ideal when i had booked a courtesy car so I could go to work. Had to take day off in the end.

Service

My key cover was ripped off & broken.Couldn't find my car when I came to collect!!!Young lad tried to give me a white 2 series and was insistent that this was my car, told him I was collecting a black X5. He shrugged & told me to go to reception.

Service

Easy

Service

Service was fine car was not valeted felt somewhat disappointed as it did feel like I was just taking it to a local garage.

Service

Improved since last time I had issues with the dealership

Service

Good communication, car ready on time, within the maintenance pack, quality of service wash/valet.

Service

Express service slot booked. Including a recall for some plate which they couldn't do when it was recalled the first time.Again this time they didn't have what they needed. Has to be booked in again. Why not let me know when they have part.

Service

Excellent service

Service

Everything done perfect

Service

Really friendly and helpful staff, good quality workmanship and I always feel truly valued as a customer.

Service

service was quick, clean and good information and communication

Service

Not quite perfect, had to wate in line to be booked in for service.

Service

The seating and cafe area is ideal to relax whilst car was being mot

Service

The lady that dealt with me was very knowledgeable and professional she is a credit to BMW.

Service

See above comments

Service

Car booked in for fast track service at 1.00 pm. Left garage at 4.15 pm.

Service

Always helpful

Service

Because I could pick my car up early and I was sent home in a taxi and that was very good

Service

work completed as needed and car cleaned

Service

I had space and free wifi to complete some work whilst I was waiting for my car and as there were a range of refreshments there I could have a coffee as well. All staff members were polite and courteous.

Service

delivery of ultimate service.

Service

Friendly and helpful staff and the car ready to pick up as advised

Service

Dan in Sales helped me massively and gave me options I didn't know I had. Very good sales executive and well informed

Service

Staff were friendly and I was contacted as soon as the car was ready for collection

Service

All done while I waited.....car valeted and a generally good experience

Service

The Service/ Parts dept people could not do enough for me when I visited the showroom.

Service

The team in the Service department are first class, nothing is ever too much trouble to ensure that you have a pleasant experience, and they are totally professional in their approach and most friendly.

Service

Great service team at Williams in Bolton who have looked after our 3 Series over its 16 year life!

Service

service representative was friendly and explained everything clearly, the car was ready to pick up on time -- and had been cleaned which was a nice extra

Service

A small issue still needs to be resolved.

Service

See answer to question 1

Service

The documents for the MOT were not explained

Service

All was completed

Service

The staff were very professional and courteous. I was kept updated with my repair information and was made to feel welcomed

Service

Car was ready a lot earlier than expected, my advisor did her best to accommodate me

Service

good feedback from technician

Service

great service

Service

The salesman, James was extremely courteous and gave us plenty of time to decide on our vehicle and was on hand to answer any questions, He even took the time to call us over the next two weeks to see if we had any problems

Service

I was very leased with the attention given by the staff.

Service

Because they completed the service as expected .They clean and valet the car as well.

Service

Nothing was too much trouble

Service

Good service and friendly people

Service

I have been going to Bolton only for several years I live closer to other 3 BMW garages but I like the staff at Bolton I really like their friendliness And also they remember you

Service

From my initial phone call to BMW assist (who turned up within 30 minutes), having the car taken away to be repaired, a replacement vehicle sent direct to my home address, I could not fault the professionalism of everybody involved.

Service

Whole process was well-explained and I didn’t feel pressured into buying anything I didn’t want to. Time was spent finding the right vehicle for me.

Sales

We were given all the help and support we could have wished for and so happy with the experience could not have expected any more.

Sales

The staff as a whole, support staff, receptionist, tech team were all involved and I couldn't have been treated better

Sales

warm welcoming family like approach,

Sales

I would have scored you at 5 stars however your weekend receptionist was appalling, one of the worst receptionists I have ever come across.

Sales

Again the excellent service provided by Ashley & Luke

Sales

Purchase process simple and kept informed about delivery of new car at all times.

Sales

Ashley again did what he said he would d9 and kept is informed at every stage.

Sales

Everyone did exactly as they said. Made me feel welcome

Sales

The purchase process was very efficient and the car made available on time. There was a problem with a delay in setting up the gap insurance but this was resolved after I called the branch.

Sales

Looked after well and given a good deal

Sales

It was a smooth transition.

Sales

Treated very well. Very good handover went through all the cars key functions prior to driving off. Follow up call next day to ensure all ok.

Sales

Communication and quality of advice and process

Sales

very helpful, sorted out my car insurance.gits were a lovely touchcar looked amazing

Sales

I was made to feel very special when collecting the vehicle.

Sales

Everything that was promised was delivered.

Sales

Very friendly staff and informative

Sales

Grant Orgill made the experience pleasant and straightforward.

Sales

No faults to identify

Sales

The experience was enhanced by the extra mile the sales representative went to. The centre itself is a fabulous setting, with cars immaculately presented and the bouquet of flowers was a very lovely finishing touch.

Sales

We were completely satisfied.. the whole process from popping in to have a "quick look" to collecting the car was totally seamless and completely stress free. Craig made the experience totally enjoyable..

Sales

love the car

Sales

Treated very well in great surroundings

Sales

All about our experience was excellent

Sales

Richard, my sales advisor was great. Knowledgeable, easy to chat to, and not pushy at all.Everything was smooth from beginning to end.

Sales

Very well looked after

Sales

Again, whole process smooth.

Sales

Received excellent service from Stephen Galloway at Williams, Bolton.

Sales

The entire experience was as expected, plus.

Sales

It was a very pleasurable and smooth transaction

Sales

Stephen Galloway was brilliant throughout the sale and even with the aftercare. Very understanding to our needs and very patient.Definitely a people’s person.

Sales

Great service.

Sales

I was made comfortable by the gentleman who dealt with me , he made sure I understood everything from the documents I signed to knowing how to operate my car on handover as well as a sandwich and as much refreshments as I desired , fabulous !

Sales

A

Sales

Good salesman who dealt with everything well from start to delivery.

Sales

Again, nothing was too much trouble,

Sales

Cars staff environment brilliant

Sales

Russel Drake is an exceptional salesman and along with Craig they managed to get us a deal at the right price for us.

Sales

Fantastic experience , very relaxed , not rushed , everything explained about the car and its features , car set up by salesman before i drove away which was fantastic and one less thing to worry about

Sales

The options available and the suggestions of additional extras was brilliant and assisted me every step of the way.

Sales

Richard Barlow was an excellent salesperson

Sales

Daniella was very helpful and honest.

Sales

Perfect

Sales

See above

Sales

All involved went above and beyond to enable me to get the car I really wanted.

Sales

All down to russell