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Dealt with by Angela in the usual efficient and friendly manner
5 hours to do the job including last hour for car to be cleaned, on returning to car it hadnt been cleaned!
My car was booked in for a service and I know have to come back for a second time as the engine oil change was missed and the screen wash was empty. When you pay so much money for these services you expect BMW to get it correct first time.
Very efficient and pleasant
Some staff are brilliant some have a job smile and give you the time of day
As well as an oil change I had a front and rear dash cam fitted. Since then the top third of the rear screen demister has stopped working and radio reception is terrible
I was told my car was ready for collection at 14.15 only to find out when I arrived at the dealer that I had to wait another hour to collect my car.
Customer service rubbish all bmw wants is the sale of your car
On arrival at Williams Bolton, I was greeted by a member of staff and escorted to the service department. A lovely member of staff called Amy dealt with booking in my car. Her professionalism was a credit to Williams. Please pass on my thanks !
I was dealt with efficiently and politely. Also I had the use of a courtesy car while mine was being worked upon
My vehicle was not purchased from Bolton, i work nearby and had a problem with my car, after calling out BMW services it ended up being repaired at Bolton, they could not have been more helpful and accommodting.
Very professional salesman
finished on time
Car had 2 issues, neither of which were fixed. In fact one, although minor, went worse. It was obvious (to me) when I collected the car it hadn't been fixed but I was asked to 'monitor it' and re-book if necessary.
Service and consultation fro admin staff was excellent
Good service and staff
I think the staff at Williams do really try their hard to meet customers expectations. They have been very helpful in sorting out the issues that my car had till now.
Problem resolved completely and under warranty
See above, the brake noise has become a farce.
On time no fuss top communication
My car was booked in for a replacement wheel. Initial quote fine. Booking in with Alice at reception fine. I arrived at 10.45 and finally left at 14.05. No explanation of why it took so long.It's a good job your tyre team are not working in Formula 1
I feel the price of over £250 for an oil change to be too expensive especially when the car was purchased as used from Williams Bolton and the oil needed changing 8,000 miles later
Good service carried out on time and car handed back like new
Staff are friendly and welcoming. We commend Emma Taylor, in particular, for her excellent customer service skills. She always remembers us when we come in and makes a point of speaking to us. She demonstrates a personal and professional approach.
I have bought various models from Williams and all work done has been first class
Craig was excellent, very smooth process of swapping our car
Very smooth, no problems.
Good service , efficient and ready in no time . Not sure about replacing the brake fluid and charging £80 though .
Clear information provided. Staff friendly and helpful
On pick up one issue asked to be checked was not mentioned as being dealt with.
Excellent friendly staff who did their best to get me my car back to me ASAP. Could have done without a mini as a courtesy car given I drive a 7 seater for a reason but was thankful to have a car.
Staff where good, car was ready on time and additional works needed were explained
The technician/service desk who rang up spend so long trying to sell me other things that he actually forgot to action the small things he requested.
Quick and reliable.
Staff were friendly but professional. Car cleaned after its service. Fantastic!
Disappointed because my car was not cleaned. I know this is picky, but I think its something that you would come to expect from a leading car dealership. I know the lady at the time apologised when she realised it had not been cleaned.
it was suggested by phone and video that one of the tyres was quite worn and I agreed to it being replaced however there seemed to have been a misunderstanding and the car was returned with the old tyre.
As mentioned above
Professional and trustworthy service Was provided to me
My car was not washed and vac'd as part of the service so had to bring it back. It took a long time and it was literally only the front seat foot wells that were hovered.
Shown exactly whats been checked. Car cleaner than it was before it went in! Very efficient.
As above i have always been looked after by all your staff especially Angela
Very good customer service but you have to book quite far in advance to book the car in on a Saturday.
Initially i was concerned that no one would speak to me in the service centre as I patiently awaited an agent to become free.This was noticed by a nice lady called Angela who welcomed me to sit with her and go through what the car needed.
car collected and returned punctually as promised
left the car at 8:30 am,was told, will be ready at 5:30 PM to pick up.Not ready at 5:30.Ordered new wiper blade in the morning but not available when pick up the car.Car was not washed.Tyre pressure warning lights on as left the garage had to come bk
Polite and efficient staff. It might have been a little more helpful if a target time could have been given rather than leaving the vehicle for a whole day for a job that takes an hour.
Satisfied with the service experience but not at having to pay for what is a design fault, especially as the car is still under warranty.
I brought my car in for an end of warranty check and it was given the all clear on the check sheet given to me, two days later I had my car in for an mot at another garage and was told there was an oil leak on the rear differential.
I just thought it was a bit overpriced, otherwise it would be 5.
Still waiting for them to give me a price for a service
After first visit the fault was not fixed and the car had to be booked in again, which was very inconvenient as a courtesy car was not available. However the fault was fixed at the second visit.
car was returned fully valeted nice touch
Everyone was very friendly and helpful
My car service needs were dealt with swiftly whilst I waited.
Very Satisfied with service
The staff at BMW were very helpful and pleasant
I took the car in for its first service I am getting less mileage out of the car now 40.5 compared what i was getting before 46.5.
Normally when I get the cat back its pristine after a vac but it looked like they had 2 mins to vac it
Everything promised was delivered
As above. A service with smile. Efficient and very helpful
I booked the car in at 8am for a first service yet it was 12.30 before my car was ready . I was told 3 others were in front of me yet I had booked it in for a specific time
We had received an airbag recall notice - which is impressive in itself since my car is 13 yrs old - this was dealt with promptly and efficiently. Whats more I wasn't subjected to any comments about having such an old car!
Met my requirements
Williams are very good, could have done with a phone call confirming the car was ready to collect though.
I'm dissatisfied because because a courtesy car was not booked and second time when car was provided I was asked to refuel it even though I used it with minimum milage and it was in for the same repair second time.
From start to finish my quality defect was managed effectively and appropriately. They were polite quickly recognized there was a problem and dealt with it accordingly. Whilst ensuring i was happy at all times.
Service staff are second to none. Excellent customer service.
The work was completed in time and I had a courtesy car for the day.
Although I rang to book 8am MOT it was already booked apparently so it took 4 hours from leaving my car to arriving back @office 2miles away. Better than last time when I had a puncture & it took the entire day. Had to pay for tyre that didnt match3.
The installation of the security system was completed in the time stated.
all work carried out no return
Was more expensive than expected and surprised that a vehicle check was added above the service and replacement of brake discs.
Waiting in a showroom for 3 hours isnt ideal when i had booked a courtesy car so I could go to work. Had to take day off in the end.
My key cover was ripped off & broken.Couldn't find my car when I came to collect!!!Young lad tried to give me a white 2 series and was insistent that this was my car, told him I was collecting a black X5. He shrugged & told me to go to reception.
Service was fine car was not valeted felt somewhat disappointed as it did feel like I was just taking it to a local garage.
Improved since last time I had issues with the dealership
Good communication, car ready on time, within the maintenance pack, quality of service wash/valet.
Express service slot booked. Including a recall for some plate which they couldn't do when it was recalled the first time.Again this time they didn't have what they needed. Has to be booked in again. Why not let me know when they have part.
Everything done perfect
Really friendly and helpful staff, good quality workmanship and I always feel truly valued as a customer.
service was quick, clean and good information and communication
Not quite perfect, had to wate in line to be booked in for service.
The seating and cafe area is ideal to relax whilst car was being mot
The lady that dealt with me was very knowledgeable and professional she is a credit to BMW.
See above comments
Car booked in for fast track service at 1.00 pm. Left garage at 4.15 pm.
Because I could pick my car up early and I was sent home in a taxi and that was very good
work completed as needed and car cleaned
I had space and free wifi to complete some work whilst I was waiting for my car and as there were a range of refreshments there I could have a coffee as well. All staff members were polite and courteous.
delivery of ultimate service.
Friendly and helpful staff and the car ready to pick up as advised
Dan in Sales helped me massively and gave me options I didn't know I had. Very good sales executive and well informed
Staff were friendly and I was contacted as soon as the car was ready for collection
All done while I waited.....car valeted and a generally good experience
The Service/ Parts dept people could not do enough for me when I visited the showroom.
The team in the Service department are first class, nothing is ever too much trouble to ensure that you have a pleasant experience, and they are totally professional in their approach and most friendly.
Great service team at Williams in Bolton who have looked after our 3 Series over its 16 year life!
service representative was friendly and explained everything clearly, the car was ready to pick up on time -- and had been cleaned which was a nice extra
A small issue still needs to be resolved.
See answer to question 1
The documents for the MOT were not explained
All was completed
The staff were very professional and courteous. I was kept updated with my repair information and was made to feel welcomed
Car was ready a lot earlier than expected, my advisor did her best to accommodate me
good feedback from technician
The salesman, James was extremely courteous and gave us plenty of time to decide on our vehicle and was on hand to answer any questions, He even took the time to call us over the next two weeks to see if we had any problems
I was very leased with the attention given by the staff.
Because they completed the service as expected .They clean and valet the car as well.
Nothing was too much trouble
Good service and friendly people
I have been going to Bolton only for several years I live closer to other 3 BMW garages but I like the staff at Bolton I really like their friendliness And also they remember you
From my initial phone call to BMW assist (who turned up within 30 minutes), having the car taken away to be repaired, a replacement vehicle sent direct to my home address, I could not fault the professionalism of everybody involved.
Whole process was well-explained and I didnt feel pressured into buying anything I didnt want to. Time was spent finding the right vehicle for me.
We were given all the help and support we could have wished for and so happy with the experience could not have expected any more.
The staff as a whole, support staff, receptionist, tech team were all involved and I couldn't have been treated better
warm welcoming family like approach,
I would have scored you at 5 stars however your weekend receptionist was appalling, one of the worst receptionists I have ever come across.
Again the excellent service provided by Ashley & Luke
Purchase process simple and kept informed about delivery of new car at all times.
Ashley again did what he said he would d9 and kept is informed at every stage.
Everyone did exactly as they said. Made me feel welcome
The purchase process was very efficient and the car made available on time. There was a problem with a delay in setting up the gap insurance but this was resolved after I called the branch.
Looked after well and given a good deal
It was a smooth transition.
Treated very well. Very good handover went through all the cars key functions prior to driving off. Follow up call next day to ensure all ok.
Communication and quality of advice and process
very helpful, sorted out my car insurance.gits were a lovely touchcar looked amazing
I was made to feel very special when collecting the vehicle.
Everything that was promised was delivered.
Very friendly staff and informative
Grant Orgill made the experience pleasant and straightforward.
No faults to identify
The experience was enhanced by the extra mile the sales representative went to. The centre itself is a fabulous setting, with cars immaculately presented and the bouquet of flowers was a very lovely finishing touch.
We were completely satisfied.. the whole process from popping in to have a "quick look" to collecting the car was totally seamless and completely stress free. Craig made the experience totally enjoyable..
love the car
Treated very well in great surroundings
All about our experience was excellent
Richard, my sales advisor was great. Knowledgeable, easy to chat to, and not pushy at all.Everything was smooth from beginning to end.
Very well looked after
Again, whole process smooth.
Received excellent service from Stephen Galloway at Williams, Bolton.
The entire experience was as expected, plus.
It was a very pleasurable and smooth transaction
Stephen Galloway was brilliant throughout the sale and even with the aftercare. Very understanding to our needs and very patient.Definitely a peoples person.
I was made comfortable by the gentleman who dealt with me , he made sure I understood everything from the documents I signed to knowing how to operate my car on handover as well as a sandwich and as much refreshments as I desired , fabulous !
Good salesman who dealt with everything well from start to delivery.
Again, nothing was too much trouble,
Cars staff environment brilliant
Russel Drake is an exceptional salesman and along with Craig they managed to get us a deal at the right price for us.
Fantastic experience , very relaxed , not rushed , everything explained about the car and its features , car set up by salesman before i drove away which was fantastic and one less thing to worry about
The options available and the suggestions of additional extras was brilliant and assisted me every step of the way.
Richard Barlow was an excellent salesperson
Daniella was very helpful and honest.
All involved went above and beyond to enable me to get the car I really wanted.
All down to russell