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Was looking at a new car but no staff. Asked about the new z4 the lady did not know if they had one in. Service team where great and reception
Fairly low mileage so I think was ok really but good to have it serviced till the next time
Great customer service
everything was fine apart from them answering the phone and ringing you back was awful service
Spent over £800 and didn't clean my car.
I was informed of what the car needed and was asked in advance about extra payments before work was done.
The issues the car went in for were not resolved. The car still makes a grating noise when in the reverse gear. The car still leaks water down the front passenger and driver doors. A courtesy car was not provided. I was left without a car for 2 days.
At this point i'm sure my frustration was palpable, the lady in the sales department kindly went and asked Andrew where the claim was up to, without taking my call Andrew asked her to tell me that 'we're still waiting authority from the insurer' TBC
They didn't call back on the day to let me know that they wouldn't be able to fix it straight away. I specifically asked them to let me know.
Everything was spot on thanks.
I have spent £1000 on my brake pads and discs but still they making noise I have been 3 time still same so kind of disappointment.
I had ordered the replacement tyre 3 days in advance of taking my car in for a major service but the tyre was not in stock when I arrived and so I had to leave my car overnight and make alternative arrangements to attend a meeting late afternoon
Great customer service and I like the coffee machine!
Brilliant , can not fault it . I would like to say also the young lady who I dealt with I could not fault this was the first time I have used BMW for a service and she is the reason why I will use again she made feel relaxed and explained everything.
Completed on time with a high level of washing and valeting the car
I booked car in for multiple things. However when got there lady told me have do as seperate investigation. Shocking once again. She didn't even know what she was doing to be honest. Damn right rude
Work done on time
Servicing done very efficiently and professionally.
Work performed on time & to a high standard. Well looked after whilst waiting the planned 2 hours for the work to be completed.
Reception was quite a wait
They are difficult to get through to and I had to chase for answers. The follow up post extra work was very disappointing. I reported to the agent that I wasn't happy with the service and still had problems. This wasn't the response the agent expecte
It was like an inquisition getting agreement to a new door seal. Photo taken and appt agreed. Wrong part ordered and car repaired following day. Service Rep kept me informed.
a part had not arrived 7 days after booking the car in for its service and a few small other jobs which delayed collection by 24 hours
The work was done on time and at the quoted price
Because they fixed a puncture in my tyre as I was desperate to get to a meeting and they don't normally do that service anymore.
Excellent service from beginning to end
drop off and collection takes too long fault on car was not detected. (it rolls back when on a steep hill) Answer was unsatisfactory. my car was not in the bay they stated. took 10 mins to locate car which had not been washed.
The lady who dealt with us was so helpful, her customer service was excellent.
Tom was professional and knowledgable and kept me upto date with the progress of the job
There was a problem with the taxi organised so had to pay both ways & still waiting my money back. Said car was finally ready after 7 hours To not even to been washed. !! Not what expect from one top leading car garages.
Politeness and quality of service
Excellent service, as always, from Williams Bolton.
Did what was required with the estimated cost.
Williams Bolton has always given me good service. Some of the service staff are more knowledgeable than others, but overall very satisfied
same problem had happened before and was repaired but has re-occurred. Gives me no confidence in the repair.
Informed of time of collection. Vehicle not ready. Nearly an hour late.
Please see answer to Q1 above
My car was returned to me promptly, spotlessly clean and with the work well done.
The service staff were helpful. The lack of a courtesy car meant I had to wait around for 5 hours. Whilst its nice to have a snack, coffee and read the newspaper, five hours felt like an eternity.
I was looked after by Amy, who kept me informed on a daily basis as to the progress of the repair.
Can't get hold of the service centre in the phone. When you arrive at the service centre average wait time to see someone is 20 mins + and despite me reporting a problem with the washer jets it's not been fixed
Everything was sorted however i did have to call in to discuss one issue, the technician i spoke to was a little unhelpful.
Sharni, the member of staff who dealt with me was fantastic.
Was very satisfied (10 years) up to my last experience were we had to wait a month for a minor service waiting appointment. Due to recalls; quality issues again?
Primarily because of the great service that I received
On arrival, I was made to wait 10-15 mins to be served. The new service manager (on his first day) saw me waiting and came out to deal with me personally ultimately.
Mainly staff are pleasant and efficient, sometimes delays occur, but on the whole resolve issues in a timely manner.
Amy was wonderful, definitely did her very best for us. An asset to the company.
My car has recently been in BMW Bolton for some replacement diaond cut alloy wheels. I have now realised a third wheel deteriorating which is both an expense and inconvenience whilst in for replacement under warranty!
Tracey looked after us from the moment we arrived - brilliant
The service is always excellent. My husband recently suffered a sudden death, he loved his cars, making it difficult for me to take over, however the kindness I received from customer facing staff was amazing and was much appreciated.
Excellent customer service and waiting area.
My wife was due to give birth that particular week and it was her car. I was advised that the car was unsafe to drive and that it would be collected with an ETA 9:58. The car was eventually collected at around 1pm
Service agent was very helpful.
I just feel that you sell quality cars with a quality service.....all my friends have problems and issues with their cars and garages.........I actually look forward to the BMW experience......every member of staff is ready to help.
sometimes the length of time I have to leave the car for is too long.
Very pleased with the experience
Service as usual was brilliant, unfortunately the vehicle was not cleaned fully inside like it normally is
Lack of confidence . Not sure I will be a long term customer
Had to wait over 30 minutes before being booked in for a minor service - brake fluid change
Not as smooth as usual very busy and lots of waiting.No time to clean car
Very satisfied with service kept me updated during the day
Tried to authorise work to be done but after 5 calls there was no call back as promised. As the service was taken place on Friday I had no car or courtesy car until Monday evening.
Kept informed at all times, car issue was addressed and Williams Bolton were flexible to allow me to pick up my car when it was convenient for me.
Survey won't accept anything less than 5!
The only issue was standing in a queue for circa 20 minutes waiting to hand my keys over for the service. There was also a delay in collecting the car. I appreciate I may have dropped on a peak time, but needs addressing. All other excellent.
It would have been a 5 but they didn't ring me the 2nd day to say when the car would be ready so I got a lift down at 4.30pm.It was eventually ready at 5.50pm on the second day they had the car. They were very busy with recalls etc.
Cost of service limited level of satisfaction
Sales experience was very good. I was looking forward to collecting a good vehicle.
Service advisor ALICE HILL was fantastic 5+, made me feel very at ease, explained processes/prices/timescales very thoroughly
Everything ran very smoothly, questions were answered, great communication and professionalism.
My car was very clean when I picked it up
Top marks to Alice on the service desk, friendly and excellent customer service skills
The main read for giving this feedback is the length of time it took to get the car into the workshop. I feel as though four weeks is far to long, and goodness's know what damage was gone to the vehicle whilst driving it with the engine management on
WHAT MORE CAN i SAY THAN i ALWAYS HAVE HAD GOOD SERVICE FROM wILLIAMS
No complaints car was serviced as promised and returned to me valeted. Thanks so much.
good service, everything clear and simple to understand, friendly staff and excellent waiting facilities/refreshments
Car cleaned ready on time
It's a pleasure to visit the Williams BMW showroom and service reception. Great coffee.
problem not solved
I called three times at the service centre, and my husband also called to drop off my car. We both had to wait to speak to an advisor. On one occasion I was told my car would be ready but when I came to collect it it hadn't been valeted
Rude, challenging us as a customer and not listening and never had all the facts, conflicting information on the faults found.
very good and quick service .
I have to drive a car for another 3 weeks with a problem that would be an not failer
I was very happy with the level of service I received at Williams Bolton. The staff were very helpful,friendly and knowledgeable about vehicle .
Williams Bolton are a familiar and professional company who know me and tailor their service to my individual needs.
The service adviser Alice Hill was efficient and understood my requirements. I enjoyed a coffee while she arranged lift for me and notified me on completion of the service
They have always been really helpful at the Bolton dealership. I would not take my car anywhere else.
Quick and easy, staff friendly and efficient.
MY VEHICLE WAS TURNED AROUND WITH THE DAY
always good always feel welcome nice staff at williams bolton
Given a time and car not ready. Poor explanations when challenged on issues. Won't be going back unless things drastically alter. £560 for not much more than an oil service
efficient and on time. good customer service
I got my car washed otherwise the score would have been lower.
I was informed new discs/pads 'recommended' .after 100000 miles!!! , apparently due to lack of use!!! I have had all work at your premises and for some unexplainable reason no one thought to tell me until you said you want £300 !!
Service very good but engineer forgot to update the car's service record.
Had to chase 3 times before getting a call back.
identified a problem, shared with staff what my view of the problem was, feedback after solving problem for me was informative and easy to understand
Salesman Phil Crampton was absolutely amazing and assisted us with everything and gave exceptional service which was 2nd to none. The finance person Salim was very helpful too. We found sales manager Anthony rude, arrogant and insulting.
BMW know how to service cars and make the customer happy.
Amy was very efficient and helpful
Good experience. Coffee, Wifi and comfortable while you wait. And not that long to wait either.
First class service from start to finish
Customers are just a number to Williams. The more people they have off the better they think they are. No loyalty to existing customers.
Fitted me in for MOT test the next day when all available bookings were taken for several weeks in advance
My car has been in 5 times for a gearbox leak, I submitted a response last time and no one has contacted me. Yes 5 times, I am still not convinced that the fault has been fixed.
I had a very unsatisfactory experience and the characters allowed here are not sufficient to fully explain the background and details. i would be happy to talk to someone and clarify further.
The car went in for a problem and came out with a bigger one. I was promised a phone call three weeks ago to sort the matter out. I`m still waiting. I will not use this service center again
After sales team was very poor. As above engine management light came on. Dropped car off for the new part to be fitted only to be told 4 hours later that they had ordered the wrong part. Abysmal
My car went in for the window washers not working. I had to wait 3 weeks for an appointment right when I needed them most because of the weather. I was also charged £151 for this repair as apparently I used the wrong screen wash.
completely satisfied with everything
staff were excellent especially Grant Orgvill who managed the process with me.
A fantastic showroom. Exudes quality.
Excellent service always kept informed
Courteous and friendly service from all the staff I encountered.
Paul Has made my experience out of this world, I was made feel welcome important and I felt like a kid in a candy shop. I'm already looking forward to when my contract end so I can start a new one
Paul was great and made sure I was kept up to date with any updates.
Craig Beaumont was our contact, excellent communication, high standard of customer service. All our needs were checked and dealt with professionally. A great all round experience.
I have dealt with Williams of Bolton for many years now, and they a pleasure to deal with
Detailed, knowledgeable and attentive service.
Good customer service and a good deal.
Could not be happier
Very helpful sales person kept me involved all the way through to pickup. Good experience on pickup with appropriate introduction to the details of the car and found flowers in the boot, lovely touch, made it a special experience
Service was wxcelalnt from start to finish
Organised and efficient
Ash very welcoming and worked to my time constraints.
Extremely satisfied. Salesman Richard Barlow was fantastic throughout to work a deal that I was satisfied with. Good communication and fast car transfer.
Always excellent service at Williams from the Sales Dept (stephen Gallagher) and other affiliate staff with the finance walk through etc. Much better than other dealerships I have used in the past.
Very professional from all the staff, from reception to sales.
As above the staff always pleasant and helpful